• Code: 250.00
• Description: Paper jam Sensor (registration) late jam (feeding from the MPF)
• Remedy: 1 Check the media condition. Is the media in the MPF tray crumpled or damaged? Replace the media with new; ensure it is dry. Go to step 2. 2 Check the media size setup. Does the media size in use match the size set for MPF tray? Go to step 3. Replace the media or change the media size setup. 3 Check the media position. Does the media touch the sensor (registration)? Remove the media. Go to step 4. 4 Check the pick feed rolls. Are the pick rolls free of excess wear and contamination? Go to step 5. Clean or replace the pick rolls. Go to “Pick roll removal”. 5 Check the sensor (registration) for proper operation. 1. Enter the Diagnostics Menu. 2. Select BASE SENSOR TEST. 3. Select Media Path. 4. Select Registration. Does the display on the operator panel, change every time the sensing area of the above sensor is interrupted or blocked? Go to step 7. Go to step 6. 6 Check the sensor (registration) for proper connection connection. Is the above component properly connected? Replace the sensor (registration). Go to “Sensor (registration) removal”. Replace the connection. 7 Check the MPF pick solenoid for proper operation. Caution: When performing motor tests, ensure that all cover and door interlock switches are overridden. 1. Enter the Diagnostics Menu. 2. Select MOTOR TESTS. 3. Select Printer Motor Test. 4. Select MPF pick solenoid. Does the above component operate properly? Go to step 9. Go to step 8. 8 Check the MPF pick solenoid for proper connection connection. Is the above component properly connected? Replace the MPF feed unit assembly. Go to “MPF feed unit assembly removal”. Replace the connection. 9 Check the MPF/transport drive motor for proper operation. Caution: When performing motor tests, ensure that all cover and door interlock switches are overridden. 1. Enter the Diagnostics Menu. 2. Select MOTOR TESTS. 3. Select Printer motor tests. 4. Select MPF/transport drive motor. Does the above component operate properly? Go to step 11. Skip to step 10. 10 Check the MPF/transport drive motor for proper connection. Is the above component properly connected? Replace the MPF/ transport drive motor. Go to “MPF / transport drive motor assembly removal”. Replace the connection. 11 Perform a print test. Does the error continue? Replace the lower printer engine card assembly. Go to “Lower printer engine card assembly removal”. Problem solved.

• Code: 31
• Description: Missing or defective black cartridge Black toner cartridge detection error
• Remedy: 1 Check the toner cartridge installation. Is the correct toner cartridge properly installed? Go to step 2. Install the correct toner cartridge properly. 2 Checking the sensor (RFID toner cartridge) for proper installation. Is the sensor (RFID toner cartridge) installed correctly? Go to step 3. Install the sensor (RFID toner cartridge) correctly. 3 Checking the sensor (RFID toner cartridge) connection. Is the sensor (RFID toner cartridge) properly connected? Replace the sensor (RFID toner cartridge). Go to Go to “Sensor (RFID toner cartridge) removal”. Replace the connection. 4 • Perform a print test. • Does the error continue? Replace the printer engine card assembly. Go to “Upper printer engine card assembly removal”. Problem solved.

• Code: 31
• Description: Missing or defective <color> cartridge <Color> toner cartridge detection error
• Remedy: 1 Check the <color> toner cartridge for proper installation. Is the above component properly installed? Go to step 3. Reinstall the <color> toner cartridge. 2 Replace the <color> toner cartridge. Does the error continue? Got to step 3. Problem solved. 3 Check the sensor (RFID toner cartridge) for the <color> toner cartridge for proper connection. Is the above component properly connected? Replace the sensor (RFID toner cartridge). Go to “Sensor (RFID toner cartridge) removal”. Replace the connection. 4 Perform a POR. Does the error remain when the power is turned off/on? Replace the upper printer engine card assembly. Go to “Upper printer engine card assembly removal”. Problem solved. 5 Perform a POR. Does the error remain when the power is turned off/on again? Replace the RIP card assembly. Go to “RIP card assembly removal”. Problem solved.

• Code: 32
• Description: Replace unsupported Black cartridge Incorrect black toner cartridge error.
• Remedy: 1 Check the black toner cartridge for correct specification according to product make and model. Is the correct specification black toner cartridge installed. Install a new correct specification black toner cartridge. Reinstall the correct specification black toner cartridge.

• Code: 32
• Description: Replace unsupported <Color> cartridge Incorrect <color> toner cartridge error.
• Remedy: 1 Check the <color> toner cartridge for correct specification according to product make and model. Is the correct specification <color> toner cartridge installed. Install a new correct specification <color> toner cartridge. Reinstall the correct specification <color> toner cartridge.

• Code: 34
• Description: Check tray 1 guides. Tray 1 media size mismatch error
• Remedy: 1 Check the media tray assembly 1 side guide. Is the above component set properly? Go to step 2. Properly set the media tray assembly side guide. 2 Check the media tray assembly 1 end guide. Is the above component set properly? Go to step 3. Properly set the media tray assembly end guide. 3 Check the media tray assembly for damage. Is the above component damaged? Replace the media tray assembly. Go to step 4. 4 Check the switch (media size) for proper connection. Is the above component properly connected? Replace the switch (media size) Replace the connection. 5 Perform a POR. Does the error remain when the power is turned off/on? Replace the upper printer engine card assembly. Go to “Upper printer engine card assembly removal”. Problem solved. 6 Perform a POR. Does the error remain when the power is turned off/on again? Replace the RIP card assembly. Go to “RIP card assembly removal”. Problem solved.

• Code: 34
• Description: Check tray 2 guides Tray 2 media size mismatch error
• Remedy: 1 Check the media tray assembly 2 side guide. Is the above component set properly? Go to step 2. Properly set the media tray assembly side guide. 2 Check the media tray assembly 2 end guide. Is the above component set properly? Go to step 3. Properly set the media tray assembly end guide. 3 Check the media tray assembly for damage. Is the above component damaged? Replace the media tray assembly. Go to step 4. 4 Check the switch (media size) for proper connection. Is the above component properly connected? Replace the switch (media size) Replace the connection.

• Code: 34
• Description: Check tray 3 guides Tray 3 media size mismatch error
• Remedy: 1 Check the media tray assembly 3 side guide. Is the above component set properly? Go to step 2. Properly set the media tray assembly side guide. 2 Check the media tray assembly 3 end guide. Is the above component set properly? Go to step 3. Properly set the media tray assembly end guide. 3 Check the media tray assembly for damage. Is the above component damaged? Replace the media tray assembly. Go to step 4. 4 Check the switch (media size) for proper connection. Is the above component properly connected? Replace the switch (media size) Replace the connection. 5 Perform a POR. Does the error remain when the power is turned off/on? Replace the upper printer engine card assembly. Go to “Upper printer engine card assembly removal”. Problem solved. 6 Perform a POR. Does the error remain when the power is turned off/on again? Replace the RIP card assembly. Go to “RIP card assembly removal”. Problem solved.