• Code: 09
• Display: Clean Printhead or Deep Clean Printhead may be required. See the Setup Maintenance Menu.
• Description: Printhead Recovery Warning
• Remedy: Unplug the All-In-One from the electrical outlet. Open the printer cover, and check the printhead for proper installation. If properly installed, then remove the printhead and clean the tab circuit of the carrier and the printhead with a clean cloth. Reinstall the printhead, and turn on the All-In-One. If the problem remains, then replace the printhead. Service: No known print engine failure, aside from the printhead, can cause this error. Open the printer cover, and replace the printhead.

• Code: 10
• Display: Printhead Error There is a problem with the printhead. Press the Help (?) icon.
• Description: Printhead Short
• Remedy: Unplug the All-In-One from the electrical outlet. Open the printer cover, and check the printhead for proper installation. If properly installed, then remove the printhead and clean the tab circuit of the carrier and the printhead with a clean cloth. Reinstall the printhead, and turn on the All-In-One. If the problem remains, then replace the printhead. Service: No known print engine failure, aside from the printhead, can cause this error. Open the printer cover, and replace the printhead.

• Code: 11
• Display: Alignment failed.Open Cover and Reinstall Ink Cartridges. Press OK to retry.
• Description: Printhead Alignment Error
• Remedy: Unplug the All-In-One from the electrical outlet. Open the printer cover, and check the printhead for proper installation. If properly installed, then remove the printhead and clean the tab circuit of the carrier and the printhead with a clean cloth. Reinstall the printhead, and turn on the All-In-One. If the problem remains, then replace the printhead. Service: No known print engine failure, aside from the printhead, can cause this error. Open the printer cover, and replace the printhead.

• Code: 12
• Display: Cartridge Error There is an interference with the Black/Color Ink Cartridge communication.
• Description: Interference with Cartridge Communication
• Remedy: Open the printer cover, and check the ink cartridge(s) for proper installation. If properly installed, then check the ink level on the control panel display. If the ink level shows, then replace the All-In-One. If the ink level does not show, then replace the ink cartridge(s). Service: Check the RFID cable connector J31 for proper connection. If properly connected, then replace the RFID card assembly.

• Code: 13
• Display: Printhead Unsupported The Printhead is not supported by this All-In-One Printer.
• Description: Printhead Not Supported
• Remedy: Unplug the All-In-One from the electrical outlet. Open the printer cover, and check the printhead for proper installation. If properly installed, remove the printhead and wipe the tab circuit of the carrier and the printhead with a clean cloth. Reinstall the printhead, and turn on the All-In-One. If the problem remains, then replace the printhead. Service: Check the carrier connectors J22 and J23 for proper connection. If properly connected, then replace the carrier assembly with belt and cables.

• Code: 14
• Display: Cover Open
• Description: Cover Open
• Remedy: Close the printer cover, and perform a POR (Power-On Reset). If the problem remains, then replace the All-In-One. Service: Check the cover open actuator for mechanical damage. If damaged, then replace the system board frame cover with actuator. If the mechanical actuator is properly connected and not damaged, then replace the system board.

• Code: 15
• Display: Out of Paper Insert paper, then press OK.
• Description: Paper Out
• Remedy: Check if media is present. If present, check if media is supported by the All-In-One, and perform a POR. If the problem remains, then replace the All-In-One. Service: Check the media type sensor for proper connection. If properly connected, then replace the media type sensor.

• Code: 16
• Display: Printhead Cannot Move Remove any obstructions to the printhead inside the printer, then press OK.
• Description: Print Carrier Stall
• Remedy: Turn off the All-In-One. Open the printer cover, and clear the carrier path from any obstruction. If the problem remains, then replace the All-In-One.
  Printhead cannot move appears on the LCD, and the printhead stops nearly at thecenter or at the NS wiper. • Check the encoder strip for ink contamination, wear, damage, or looseness. If damaged, then replace the encoder strip with spring. Go to “Encoder strip with spring removal”. • Check the carrier outer FCC cable connected to J21. If properly connected, then replace the carrier assembly with belt and cables. Go to “Carrier assembly with belt and cables removal”. Printhead cannot move appears on the LCD, and there is no carrier movement. Check the carrier belt for worn, damage, or looseness. If damaged, then replace the carrier belt. Go to “Carrier assembly with belt and cables removal”. Printhead not supported by the All-in-One appears on the LCD. • Check the carrier inner FCC cable connected to J23. • Check the carrier middle FCC cable connected to J22. If any of these is properly connected, then replace the carrier assembly with belt and cables. Go to “Carrier assembly with belt and cables removal”.