Code :

Code: 910.xx
Description: Unrecoverable engine firmware error
Remedy: Turn off printer for 10 seconds and restart. If error re-occurs, replace RIP board.

Code: 941.01
Description: SDRAM R/W error
Remedy: 1 Check all the cables connected to the printhead controller board. Are they properly connected? Go to step 3 Go to step 2. 2 Connect the cables, Did this fix the problem? Problem resolved Go to step 3. 3 Replace the printhead controller board. Did this fix the issue? Problem resolved Contact your second level support.

Code: 941.02
Description: MDC error
Remedy: 1 Are the cables connecting CN24 on the engine board, CN5 on the printhead controller, and CN03 in the LVPS properly connected? Go to step 3. Go to step 2. 2 Re connect the cables. Did this fix the problem Problem resolved Go to step 3. 3 Check the cables for continuity. Is there continuity? Go to step 5. Go to step 4. 4 Replace the cables. Did this fix the issue? Problem resolved Go to step 5. 5 Check pins 1,3, and 7 on CN03 on the LVPS for +5V, and pins 5, and 9 for +24V. Are the voltages correct? Go to step 7 Go to step 6. 6 Replace the LVPS. Did this fix the problem? Problem resolved Go to step 7 7 Replace the engine board. Does this fix the issue? Problem resolved Go to step 8. 8 Replace the printhead controller board. Did this fix the issue? Problem resolved Contact your second level of support.

Code: 941.03
Description: CPU error
Remedy: 1 POR the printer. Does the problem go away? Problem resolved Go to step 2. 2 Replace the printhead controller. Does this fix the problem? Problem resolved Go to step 3. 3 Replace the RIP board. Did this fix the issue? Problem resolved Contact your second level support.

Code: 941.04
Description: Abnormal MDC controller
Remedy: 1 Are the cables connecting CN24 on the engine board, CN5 on the printhead controller, and CN03 in the LVPS properly connected? Go to step 3. Go to step 2. 2 Re connect the cables. Did this fix the problem Problem resolved Go to step 3. 3 Check the cables for continuity. Is there continuity? Go to step 5. Go to step 4. 4 Replace the cables. Did this fix the issue? Problem resolved Go to step 5. 5 Check pins 1,3, and 7 on CN03 on the LVPS for +5V, and pins 5, and 9 for +24V. Are the voltages correct? Go to step 7 Go to step 6. 6 Replace the LVPS. Did this fix the problem? Problem resolved Go to step 7 7 Replace the engine board. Does this fix the issue? Problem resolved Go to step 8. 8 Replace the printhead controller board. Did this fix the issue? Problem resolved Contact your second level of support.

Code: 941.05
Description: Abnormal EEPROM
Remedy: 1 POR the printer a few times. Did this fix the issue? Problem resolved. Go to step 2. 2 Replace the printhead controller. Does this fix the problem? Problem resolved Go to step 3. 3 Replace the RIP board. Did this fix the issue? Problem resolved Contact your second level support.

Code: 950.xx
Description: Service NCVRAM Mismatch Note: A new controller board or operator panel has been installed, and has not been properly prepared for this use. Install a new note. Do not install both the controller board and the operator panel at the same time without a POR in between.
Remedy: 1 Has the OP panel UICC card been replaced recently? Replace the operator panel assembly with a new, and not previously installed, UICC card. See “UICC removal”. Go to step 2. 2 Has the system board been replaced recently? Replace the RIP board with a new, and not previously installed, system board. See “RIP board removal”. Go to step 3. 3 Turn the printer power off for ten or more seconds. Then turn the printer back on (POR the printer). Is the error gone, and can the printer print? Problem solved. Go to step 4. 4 Clear the NVRAM of the printer: 1. Turn the printer power off. 2.With the printer off, press and hold 6, 7 and 8 on the keypad. 3. Turn the printer on. 4.When Restoring Factory Defaults appears, release the buttons. Note: If the printer locks up on the Restoring Factory Defaults, wait two minutes, and then turn the printer power off. After ten seconds or more, turn the printer power back on without holding down any buttons. Does the error message still appear? Go to step 5. Problem solved. 5 Replace the OP panel UICC card. See “UICC removal”. Does the error message still appear? Replace the RIP board. See “RIP board removal”. Problem solved.

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