• Code: 846.10
• Description: Service scanner failure Sensor (ADF scan width [x]) failure The combinations of outputs from the sensor (ADF scan width 1), sensor (ADF scan width 2) and sensor (ADF scan width 3) are abnormal.
• Remedy: 1 Check the sensor (ADF scan width 1) for operation. Perform the sensor (ADF scan width 1) test. Open the ADF left cover assembly. 1. Enter the Diagnostics Menu. 2. Touch SENSOR TESTS. 3. Touch ADF/SCANNER TESTS. 4. Touch Sensor(ADF scan width 1). Operate the actuator of the sensor (ADF scan width 1). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 3. Go to step 2. 2 Check the sensor (ADF scan width 1) for connection. Is the above sensor connected properly? Replace the sensor (ADF scan width 1). Go to “Sensor (ADF scan width 1) removal”. Replace the connection. 3 Check the sensor (ADF scan width 2) for operation. Perform the sensor (ADF scan width 2) test. Open the ADF left cover assembly. 1. Enter the Diagnostics Menu. 2. Touch SENSOR TESTS. 3. Touch ADF/SCANNER TESTS. 4. Touch Sensor(ADF scan width 2). Operate the actuator of the sensor (ADF scan width 2). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 5. Go to step 4. 4 Check the sensor (ADF scan width 2) for connection. Is the above sensor connected properly? Replace the sensor (ADF scan width 2). Go to “Sensor (ADF scan width 2) removal”. Replace the connection. 5 Check the sensor (ADF scan width 3) for operation. Perform the sensor (ADF scan width 3) test. Open the ADF left cover assembly. 1. Enter the Diagnostics Menu. 2. Touch SENSOR TESTS. 3. Touch ADF/SCANNER TESTS. 4. Touch Sensor(ADF scan width 3). Operate the actuator of the sensor (ADF scan width 3). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 7. Go to step 6. 6 Check the sensor (ADF scan width 3) for connection. Is the above sensor connected properly? Replace the sensor (ADF scan width 3). Go to “Sensor (ADF scan width 3) removal”. Replace the connection. 7 Place an undamaged document in the ADF, and perform an ADF test. Does the error remain? Replace the ADF controller card assembly. Go to “ADF controller PCBA removal”. Go to step 8.

• Code: 846.12
• Description: Service scanner failure Scanner unit assembly software logic failure A software failure was detected by the scanner controller card assembly.
• Remedy: 1 Check the software version for the scanner controller card assembly. Is the version of the software of the scanner controller card assembly correct? Go to step 2. Upgrade the software of the scanner controller card assembly. 2 Perform a POR. Does the error remain when the power is turned off/on? Replace the scanner controller card assembly. Go to “Scanner controller PCBA removal”. Problem solved.

• Code: 846.13
• Description: Service scanner error Switch (platen interlock) open The system detected that the switch (platen interlock) is open.
• Remedy: 1 Check the ADF for opening and closing. Does the ADF lay completely flush on the scanner unit when it is in its closed position? Go to step 2. Inspect and adjust the ADF left hinge and right hinge as required. 2 Check the sensor (ADF angle) for proper installation. Is the sensor (FB angle) installed correctly? Go to step 3. Reinstall the sensor (ADF angle). 3 Check the sensor (ADF angle) for operation. Perform the sensor (ADF angle) test. 1. Enter the Diagnostics Menu. 2. Touch SENSOR TESTS. 3. Touch ADF/SCANNER. 4. Touch Sensor (ADF angle). Open and close the ADF unit assembly. Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 5. Go to step 4. 4 Check the sensor (ADF angle) for connection. Is the above sensor connected properly? Replace the sensor (ADF angle). Go to “Sensor (ADF angle) removal”. Replace the connection. 5 Place an undamaged document in the ADF, and perform an ADF test. Does the error remain? Replace the scanner controller card assembly. Go to “Scanner controller PCBA removal”. Go to step 6.

• Code: 849.00
• Description: Service hard drive error Hard drive/configuration ID mismatch The device does not have a hard drive installed, even though its configuration ID indicates that a hard drive should be present.
• Remedy: 1 Check the hard drive data and power connections. Are the above connections connected properly? Replace the hard drive. Replace the connections. 2 Perform a POR. Does the error remain when the power is turned off/on again? Replace the RIP card assembly. Go to “RIP card assembly removal”. Problem solved.

• Code: 900.58
• Description: Service data error Scanner communication error Check the scanner connections.
• Remedy: 1 Check the scanner interface cable assembly connection between the RIP card assembly and the scanner unit assembly. Is the scanner interface cable assembly connected properly? Go to step 2. Replace the connection. 2 Check all connections of the scanner controller PCBA. Are the connections of the scanner controller card assembly connected properly? Go to step 3. Connect each connector of the scanner controller card assembly properly. 3 Perform a POR. Does the error remain when the power is turned off/on? Replace the scanner controller PCBA. Go to “Scanner controller PCBA removal”. Go to step 4. Problem resolved 4 Perform a POR. Does the error remain when the power is turned off/on again? Replace the RIP PCBA. Go to “RIP PCBA removal”. Problem resolved

• Code: 910.02 ... 910.07
• Description: Service data error Data communication error. Firmware upgrade is needed.
• Remedy: 1 Upgrade the firmware. Does the problem persist? Go to step 2. Problem resolved 2 POR the machine. Does the error continue? Replace the upper printer engine PCBA. Go to “Upper printer engine PCBA removal”. Problem resolved

• Code: 939.00
• Description: Service RIP engine Comm. RIP card assembly communication failure A communication error occurred between the printer engine card and the RIP card assembly.
• Remedy: 1 Perform a POR. Does the error occur when the power is turned off/on? Go to step 2. Perform several print tests. If the problem remains, then go to step 2. 2 Turn the printer off for 60 seconds. Does the error occur when the power is turned off/on again? Go to step 3. Problem solved. 3 Check the RIP PCBA for connection. Is the above sensor connected properly? Replace the RIP PCBA. Go to “RIP PCBA removal”. Go to step 4. Replace the connection. 4 Perform a print test. Does the error still occur? Replace the lower engine PCBA. Go to “Lower engine PCBA removal”. If the error remains, then go to step 5. Problem solved. 5 Perform a print test. Does the error still occur? Replace the upper engine PCBA. Go to “Upper printer engine PCBA removal”. Problem solved.

• Code: 940.02
• Description: Service data error Clock signal communication error The clock signal failed to reach the upper printer PCBA.
• Remedy: 1 Check the upper printer engine PCBA connections. Are the above connections properly connected and not damaged? Go to step 2. Connect the components properly and replace damaged connections. 2 POR the machine. Does the error continue? Replace the upper printer engine PCBA. Go to “Upper printer engine PCBA removal”. Go to step 3. Problem resolved 3 POR the machine. Does the error continue? Replace the lower printer engine PCBA. Go to “Lower engine PCBA removal”. Problem resolved