Các lỗi thường gặp

Code :
  • Code: 855, 856
  • Description: Wireless LAN/Bluetooth card error
    An error is detected in the wireless LAN/Bluetooth card.
  • Causes: • Loose connection • Defective wireless LAN/Bluetooth card
  • Remedy: 1. Check the connection. 2. Replace the wireless LAN/Bluetooth card.
  • Code: 857
  • Description: USB interface error The USB interface cannot be used due to a driver error.
  • Causes: • Defective USB driver • Loose connection
  • Remedy: 1. Check the connection. 2. Replace the USB board.
  • Code: 858
  • Description: HDD Encryption unit error 1
    A serious error occurs when data is encrypted to update an encryption key with the HDD encryption unit.
  • Causes: [0] Encryption key acquisition error: The controller fails to get a new encryption key. • Defective controller board 1. Replace the controller board. [1] Encryption key setting for HDD error: The controller fails to copy a new encryption key to the HDD. • Defective SATA chip on the controller board 1. Replace the controller board. [2] NVRAM data encryption error 1: An error occurs while the NVRAM data is encrypted. • Defective NVRAM on the controller board 1. Replace the NVRAM. [30] NVRAM data encryption error 2: An error occurs before the NVRAM data is encrypted. • Defective controller board 1. Replace the controller board. [30] Other error: A serious error occurs while the data is encrypted. • Same as SC991
  • Remedy:
  • Code: 859
  • Description: HDD Encryption unit error 2
    A serious error occurs when the HDD data is encrypted to update an encryption key with the HDD encryption unit.
  • Causes: [8] HDD check error: The HDD is not correctly installed. • No HDD installed • Unformatted HDD • The encryption key on the controller is different from the one on the HDD 1. Install the HDD correctly. 1. Initialize the HDD. [9] Power failure during the data encryption: The data encryption (NVRAM and HDD) has not been completed. • Power failure during the data encryption 1. Initialize the HDD. [10] Data read/write error: The DMAC error is detected twice or more. • Same as SC863
  • Remedy:
  • Code: 860
  • Description: HDD: Initialization error
    The controller detects that the hard disk fails.
  • Causes: • HDD not initialized • Defective HDD
  • Remedy: 1. Reformat the HDD. 2. Replace the HDD.
  • Code: 861
  • Description: HDD: Reboot error
    The HDD does not become ready within 30 seconds after the power is supplied to the HDD.
  • Causes: • Loose connection • Defective cables • Defective HDD • Defective controller
  • Remedy: 1. Check the connection between the HDD and controller. 2. Check and replace the cables. 3. Replace the HDD. 4. Replace the controller.
  • Code: 862
  • Description: Bad sector number error The number of bad sectors in the HDD (image data area) goes over 101.
  • Causes: • Defective HDD
  • Remedy: 1. Format the HDD with SP5-832-002. 2. Replace the HDD.
  • Code: 863
  • Description: HDD: Read error
    The data stored in the HDD cannot be read correctly.
  • Causes: • Defective HDD • Defective controller
  • Remedy: 1. Replace the HDD. 2. Replace the controller.
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