• Code: SC870-21
• Description: Address Book data error (File I/O: Failed to generate file.)
• Causes: When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (Controller board was replaced without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
• Remedy: • Turn the main power switch off and on. • Initialize the Address Book (SP5-846-050). • If the above solution does not cause the machine to recover to SC870-07, replace the controller board.

• Code: SC870-22
• Description: Address Book data error (File I/O: Failed to open file.)
• Causes: When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (Controller board was replaced without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
• Remedy: • Turn the main power switch off and on. • Initialize the Address Book (SP5-846-050). • If the above solution does not cause the machine to recover to SC870-07, replace the controller board.

• Code: SC870-23
• Description: Address Book data error (File I/O: Failed to write to file.)
• Causes: When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (Controller board was replaced without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
• Remedy: • Turn the main power switch off and on. • Initialize the Address Book (SP5-846-050). • If the above solution does not cause the machine to recover to SC870-07, replace the controller board.

• Code: SC870-24
• Description: Address Book data error (File I/O: Failed to read file.)
• Causes: When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (Controller board was replaced without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
• Remedy: • Turn the main power switch off and on. • Initialize the Address Book (SP5-846-050). • If the above solution does not cause the machine to recover to SC870-07, replace the controller board.

• Code: SC870-25
• Description: Address Book data error (File I/O: Failed to check file size.)
• Causes: When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (Controller board was replaced without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
• Remedy: • Turn the main power switch off and on. • Initialize the Address Book (SP5-846-050). • If the above solution does not cause the machine to recover to SC870-07, replace the controller board.

• Code: SC870-26
• Description: Address Book data error (File I/O: Failed to delete data.)
• Causes: When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (Controller board was replaced without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
• Remedy: • Turn the main power switch off and on. • Initialize the Address Book (SP5-846-050). • If the above solution does not cause the machine to recover to SC870-07, replace the controller board.

• Code: SC870-27
• Description: Address Book data error (File I/O: Failed to add data.)
• Causes: When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (Controller board was replaced without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
• Remedy: • Turn the main power switch off and on. • Initialize the Address Book (SP5-846-050). • If the above solution does not cause the machine to recover to SC870-07, replace the controller board.

• Code: SC870-30
• Description: Address Book data error (Search: Failed to obtain data from cache when searching in the machine Address Book. delivery destination/sender.)
• Causes: When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (Controller board was replaced without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
• Remedy: • Turn the main power switch off and on. • Initialize the Address Book (SP5-846-050). • If the above solution does not cause the machine to recover to SC870-07, replace the controller board.