• Code: SC870-31
• Description: Address Book data error (Search: Failed to obtain data from cache during LDAP search.)
• Causes: When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (Controller board was replaced without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
• Remedy: • Turn the main power switch off and on. • Initialize the Address Book (SP5-846-050). • If the above solution does not cause the machine to recover to SC870-07, replace the controller board.

• Code: SC870-41
• Description: Address Book data error (Cache: Failed to obtain data from cache.)
• Causes: When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (Controller board was replaced without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
• Remedy: • Turn the main power switch off and on. • Initialize the Address Book (SP5-846-050). • If the above solution does not cause the machine to recover to SC870-07, replace the controller board.

• Code: SC870-50
• Description: Address Book data error (On startup: Detected abnormality of the Address Book encryption status.)
• Causes: When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (NVRAM or HDD was replaced individually without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
• Remedy: • Check the HDD connection. • Initialize all UCS settings and address/authentication information (SP5-846-046). • Initialize the Address Book partition (SP5-832-006).

• Code: SC870-51
• Description: Address Book data error (Encryption settings: Failed to create directory required for conversion between plaintext and encrypted text.)
• Causes: When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (NVRAM or HDD was replaced individually without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
• Remedy: • Check the HDD connection. • Initialize all UCS settings and address/authentication information (SP5-846-046). • Initialize the Address Book partition (SP5-832-006).

• Code: SC870-52
• Description: Address Book data error (Encryption settings: Failed to convert from plaintext to encrypted text.)
• Causes: When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (NVRAM or HDD was replaced individually without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
• Remedy: • Check the HDD connection. • Initialize all UCS settings and address/authentication information (SP5-846-046). • Initialize the Address Book partition (SP5-832-006).

• Code: SC870-53
• Description: Address Book data error (Encryption settings: Failed to convert from encrypted text to plaintext.)
• Causes: When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (NVRAM or HDD was replaced individually without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
• Remedy: • Check the HDD connection. • Initialize all UCS settings and address/authentication information (SP5-846-046). • Initialize the Address Book partition (SP5-832-006).

• Code: SC870-54
• Description: Address Book data error (Encryption settings: Detected data inconsistency when reading the encrypted Address Book.)
• Causes: When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (NVRAM or HDD was replaced individually without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
• Remedy: • Check the HDD connection. • Initialize all UCS settings and address/authentication information (SP5-846-046). • Initialize the Address Book partition (SP5-832-006).

• Code: SC870-55
• Description: Address Book data error (Encryption settings: Failed to delete file when changing encryption setting.)
• Causes: When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (NVRAM or HDD was replaced individually without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
• Remedy: • Check the HDD connection. • Initialize all UCS settings and address/authentication information (SP5-846-046). • Initialize the Address Book partition (SP5-832-006).