Code :

Code: SC637-02
Description: Tracking Information Notification Error (Management server error)
Causes: Tracking information was lost. Communication with tracking management server failed. • Network error • tracking management server error • Tracking SDK application error
Remedy: Turn the main power off/on.

Code: SC650-01
Description: Remote Service Modem Communication Error (Dialup authentication failure)
Causes: • An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on. • Displayed only when an error is detected while RC Gate is operating. • SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP). Dialup authentication failure
Remedy: Check the following SPs. • SP5-816-156 • SP5-816-157

Code: SC650-04
Description: Remote Service Modem Communication Error (dialup failing because of incorrect modem configuration)
Causes: • An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on. • Displayed only when an error is detected while RC Gate is operating. • SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP). Dialup failing because of incorrect modem configuration
Remedy: Check if the setting of SP5-816-160 is correct. If it is correct, then there is a software bug.

Code: SC650-05
Description: Remote Service Modem Communication Error (insufficient current or connection fault)
Causes: • An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on. • Displayed only when an error is detected while RC Gate is operating. • SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP). Insufficient current or connection fault
Remedy: The line is not supported and nothing can be done.

Code: SC650-13
Description: Remote Service Modem Communication Error (RC Gate Type Mwas installed but modem is not present (detected during operation))
Causes: • An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on. • Displayed only when an error is detected while RC Gate is operating. • SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP). RC Gate Type M was installed but modem is not present (detected during operation)
Remedy: • If a modem board is not installed, install it. • Check again if the modem driver configurations (SP5-816-160, SP5-816-165 to 171, SP5-816-165 to 171) are correct. • If the problem is not solved, replace the modem.

Code: SC650-14
Description: Remote Service Modem Communication Error (RC Gate Type N was installed but modem is present or wired/wireless LAN is not working correctly)
Causes: • An error related to communication (dialup connection, modem board etc.) using the RC Gate was detected or an error that prevents RC Gate operation was detected at power on. • Displayed only when an error is detected while RC Gate is operating. • SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP). RC Gate Type N was installed but modem is present or wired/wireless LAN is not working correctly
Remedy: • If a modem board is attached, remove it. • Check if wired/wireless LAN works.

Code: SC651-01
Description: Illegal Remote Service Dial-up (Chat program parameter error)
Causes: An unexpected error occurred when RC Gate Type M dialed up the NRS Center. Software bug
Remedy: Logging only.

Code: SC651-02
Description: Illegal Remote Service Dial-up (Chat program execution error)
Causes: An unexpected error occurred when RC Gate dialed up the NRS Center. Software bug
Remedy: Logging only.