• Code: 11-2T01, 11-2T11, 11-2T21
• Display: Tray paper mismatch Tray 1 paper mismatch Tray 2 paper mismatch Tray 3 paper mismatch Tray 4 paper mismatch MP tray paper mismatch
• Description: Paper in tray is not matched to the machine paper setting.
• Remedy: 1) Check and change the paper setting of the corresponding tray properly.

• Code: 11-2T31, 11-2T41, 11-2T61
• Display: Tray paper mismatch Tray 1 paper mismatch Tray 2 paper mismatch Tray 3 paper mismatch Tray 4 paper mismatch MP tray paper mismatch
• Description: Paper in tray is not matched to the machine paper setting.
• Remedy: 1) Check and change the paper setting of the corresponding tray properly.

• Code: 61–1111
• Display: Booting Failure: #61-1111. Turn off then on. Call for service if the problem persists
• Description: Hibernation image creation is failed.
• Remedy: 1) Turn the machine on with a normal booting. 2) Enter the SVC mode. Select “Hibernation On” again.

• Code: A1–1112, A1–1113
• Display: Motor Failure: #A1-1112. Turn off then on. Call for service if the problem persists Motor Failure: #A1-1113. Turn off then on. Call for service if the problem persists
• Description: Main(Feed/Fuser) motor operation is abnormal.
• Remedy: • A1–1112 : Main motor is not operated for print-job. • A1–1113 : Main motor is operating but machine recognizes status as "Stopped". 1) Turn the machine off. Check if there are any foreign substances or paper around the paper path. 2) Remove the right cover. 3) Check if the main motor connector is connected correctly. 4) If the connection is OK, turn the machine on. Enter SVC mode. Select the main motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines) Check the motor operation. a) If the motor is not operational, • Check the signal and power with the DVM. • If the checked result is normal, replace the main(feed/fuser) motor(JC31–00144B) • If the checked result is abnormal, check the following. - If 24V power is not generated, replace the SMPS board(JC44-00092C (220V) / JC44-00091C (110V)). - If the control signal is abnormal, replace the main board(JC92–02722A). b) If the motor is operational, • Check the Pin No 8. If the value is abnormal, replace the main board. If the value is normal, replace the harness. 5) If the main motor operation is normal, remove the fuser unit. Check if the fuser unit has any problem. Replace the fuser unit(JC91–01177A (220V) / JC91–01176A (110V)).

• Code: A1–2112, A1–2113
• Display: Motor Failure: #A1-1112. Turn off then on. Call for service if the problem persists Motor Failure: #A1-1113. Turn off then on. Call for service if the problem persists
• Description: OPC/Deve motor operation is abnormal.
• Remedy: • A1–2112 : OPC/Deve motor is not operated for print-job. • A1–2113 : OPC/Deve motor is operating but machine recognizes status as "Stopped". 1) Turn the machine off. Check if there are any foreign substances or paper around the paper path. 2) Remove the right cover. 3) Check if the OPC/Deve motor connector is connected correctly. 4) If the connection is OK, turn the machine on. Enter SVC mode. Select the OPC/Deve motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines) Check the motor operation. a) If the OPC/Deve motor is not operational, • Check the signal and power with the DVM. • If the checked result is normal, replace the OPC/Deve motor(JC31–00075C). • If the checked result is abnormal, check the following. - If 24V power is not generated, replace the SMPS board(JC44-00092C (220V) / JC44-00091C (110V)). - If the control signal is abnormal, replace the main board(JC92–02722A). b) If the OPC/Deve motor is operational, • Check the Pin No 8. If the value is abnormal, replace the main board. If the value is normal, replace the harness. 5) If the OPC/Deve motor operation is normal, remove the imaging unit. Check if the imaging unit has any problem. Replace the imaging unit.

• Code: A1-5110
• Display: Motor Failure: #A1-5110. Turn off then on. Call for service if the problem persists
• Description: Supply motor operation is abnormal.
• Remedy: 1) Turn the machine off. 2) Remove the right cover. 3) Check if the DC motor (toner supply motor) connector in the main drive unit is connected correctly. 4) If the connection is OK, turn the machine on. Enter SVC mode. Select the DC motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines) Check the motor operation. a) If the DC motor is not operational, • Check the signal and power with the DVM. • If the checked result is normal, replace the DC motor(JC31-00078A) or the main drive unit(JC93–00923A). • If the checked result is abnormal, check the following. - If 24V power is not generated, replace the SMPS board(JC44-00092C (220V) / JC44-00091C (110V)). - If the control signal is abnormal, replace the main board(JC92–02722A). b) If the DC motor is operational, • If the value on the main board is abnormal, replace the main board. If the value is normal, replace the harness.

• Code: A2–1210, A2–2110
• Display: Fan Failure: #A2-xxxx. Turn off then on. Call for service if the problem persists
• Description: SMPS or Fuser or LSU or Deve fan is not operational.
• Remedy: NOTE • SMPS fan error : A2–1210 • Main(Fuser) fan error : A2–2110 • LSU fan error : A2–2410 • Deve fan error : A2–2610 1) Turn the machine off. 2) Check if the corresponding fan connector is connected correctly 3) If the connection is OK, Enter SVC mode and execute fan test. (Diagnostics > Engine Diagnostics > Engine Test Routines) 4) If the fan is not operational, measure the fan power. a) If 24V power is generated, replace the defective fan. • SMPS fan : JC31–00153A • Main(Fuser) fan : JC31–00088A • LSU fan : JC31–00086A • Deve fan : JC31–00086A b) If 24V power is not generated, • Measure the 24V power on the SMPS board. If the SMPS board(JC44-00092C (220V) / JC44-00091C (110V)) is defective, replace it. • If the SMPS board is normal, replace the main board(JC92–02722A). 5) If the fan operation is normal but the error persists, a) Check the yellow line signal with DVM. b) Check fan operation as connected or disconnected. • If the Lock signal is 0V continually, check the harness. If the harness is OK, replace the main board. • If the signal value is different from the table above, replace the fan.

• Code: A2–2410, A2–2610
• Display: Fan Failure: #A2-xxxx. Turn off then on. Call for service if the problem persists
• Description: SMPS or Fuser or LSU or Deve fan is not operational.
• Remedy: NOTE • SMPS fan error : A2–1210 • Main(Fuser) fan error : A2–2110 • LSU fan error : A2–2410 • Deve fan error : A2–2610 1) Turn the machine off. 2) Check if the corresponding fan connector is connected correctly 3) If the connection is OK, Enter SVC mode and execute fan test. (Diagnostics > Engine Diagnostics > Engine Test Routines) 4) If the fan is not operational, measure the fan power. a) If 24V power is generated, replace the defective fan. • SMPS fan : JC31–00153A • Main(Fuser) fan : JC31–00088A • LSU fan : JC31–00086A • Deve fan : JC31–00086A b) If 24V power is not generated, • Measure the 24V power on the SMPS board. If the SMPS board(JC44-00092C (220V) / JC44-00091C (110V)) is defective, replace it. • If the SMPS board is normal, replace the main board(JC92–02722A). 5) If the fan operation is normal but the error persists, a) Check the yellow line signal with DVM. b) Check fan operation as connected or disconnected. • If the Lock signal is 0V continually, check the harness. If the harness is OK, replace the main board. • If the signal value is different from the table above, replace the fan.