• Code: 024-924
• Description: Magenta Toner Cartridge Empty The Magenta Toner Cartridge is empty. This fault requires service only if the message appears before the Toner Cartridge is depleted.
• Remedy: • Ensure that there is toner and the toner is evenly distributed in the Magenta Cartridge. • Check the Magenta ATC Sensor for blockage or contaminants. • Check the drive system from the Developer Drive Motor to the Magenta Developer Housing for damage.
  Replace the Magenta Toner Cartridge (PL 6.1). If the problem continues, go to RAP 009-411, Magenta Toner Cartridge Near Empty.

• Code: 024-925
• Description: Cyan Toner Cartridge Empty The Cyan Toner Cartridge is empty. This fault requires service only if the message appears before the Toner Cartridge is depleted.
• Remedy: • Ensure that there is toner and the toner is evenly distributed in the Cartridge. • Check the Cyan ATC Sensor for blockage or contaminants. • Check the drive system from the Developer Drive Motor to the Developer Housing for damage.
  Replace the Cyan Toner Cartridge (PL 6.1). If the problem continues, go to RAP009-412, Cyan Toner Cartridge Near Empty.

• Code: 024-926
• Description: Finisher Punch Dust Box Miss Set The Puncher Waste Bin Sensor detected Off (No Puncher Waste Bin).
• Remedy: • Check the Puncher Waste Bin Set Sensor for improper installation. • Check the Puncher Waste Bin Set Sensor connectors for connection failure. • Check the Puncher Waste Bin Actuator part for deformation and damage. • Check the Guide for deformation. • Check the Guide for a foreign substance.
  Enter Service Diagnostics Menu: Printer Menu > Troubleshooting > Service Tools > Printer Status Page > hold the Up and Down buttons simultaneously > Run Service Diagnostics > OK. Actuate the Puncher Box Set Sensor (PL 21.5). Remove and insert the Puncher Waste Bin manually. The display changes. Y↓N→Check continuity between the Puncher Box Set Sensor and Finisher Main PWB. The continuity check is OK. Y↓N→Repair the open circuit or short circuit. Replace the Puncher Box Set Sensor (PL 21.5). If the problem continues, replace the Finisher PWB (PL 21.12). Check the Puncher Waste Box Actuator and Guide for deformation. The Puncher Waste Bin can be removed and inserted properly. Y↓N→Repair or replace the Puncher Waste Bin (PL 21.5). If the problem continues, replace the Finisher PWB (PL 21.12).

• Code: 024-930
• Description: Finisher Stacker Tray Full Stack (Large Size Full) Stacker No Paper Sensor On was detected during the Stacker Tray height adjusting operation.
• Remedy: • Check the Stacker No Paper Sensor for improper installation. • Check the Stacker No Paper Sensor connectors for connection failure. • Check the Elevator Motor for operation failure. • Check the Elevator Motor connectors for connection failure. CAUTION Caution must be used when activating the Elevator Motor test. When activating this test in the Down position, there is no limit sensor for downward Stacker travels. Downward steps increment (or decrement) in single steps, not 5. When continuing in the Down direction, DO NOT continue after an initial thump sound is heard. Further downward movements may cause damage to the Stacker Unit/Finisher.
  Enter Service Diagnostics Menu: Printer Menu > Troubleshooting > Service Tools > Printer Status Page > hold the Up and Down buttons simultaneously > Run Service Diagnostics > OK. Perform the Elevator Motor test alternately. The Elevator Motor (PL 21.4) energizes. Y↓N→Check continuity between the Elevator Motor and Finisher PWB. The continuity check is OK. Y↓N→Repair the open circuit or short circuit. Replace the Elevator Motor (PL 21.4). If the problem continues, replace the Finisher PWB (PL 21.12). Block/unblock the Stacker No Paper Sensor (PL 21.4). The display changes. Y↓N→Check continuity between the Stacker No Paper Sensor and Finisher PWB. The continuity check is OK. Y↓N→Repair the open circuit or short circuit. Replace the Stacker No Paper Sensor (PL 21.4). If the problem continues, replace the Finisher PWB (PL 21.12). Block/unblock the Stacker Encoder Sensor (PL 21.4). The display changes. Y↓N→Check continuity between the Stacker Encoder Sensor and Finisher PWB. The continuity check is OK. Y↓N→Repair the open circuit or short circuit. Replace the Stacker Encoder Sensor (PL 21.4). If the problem continues, replace the Finisher PWB (PL 21.12). If the problem continues, replace the Finisher PWB (PL 21.12).

• Code: 024-943
• Description: Booklet Low Staple Booklet Low Stapler Low Staple signal detected just before Stapling operation. Booklet Stapler Low Staple signal was detected at power On, at initialization, or when the Interlock was closed.
• Remedy: Supply the staples. The problem is resolved. Y↓N→Enter Service Diagnostics Menu: Printer Menu > Troubleshooting > Service Tools > Printer Status Page > hold the Up and Down buttons simultaneously > Run Service Diagnostics > OK. Actuate the Booklet Stapler Low Staple (Front/Rear). ‘LOW’ (staples available) is displayed. Y↓N→Check continuity between the Staple and Booklet PWB, and between the Booklet PWB and Finisher PWB. The continuity check is OK. Y↓N→Repair the open circuit or short circuit. Replace the Booklet Stapler Low Staple Front/Rear (PL 21.16). If the problem continues, replace the Finisher PWB (PL 21.12). Replace the Finisher PWB (PL 21.12). If the problem continues, replace the Booklet PWB (PL 21.12). If the problem continues, replace the Finisher PWB (PL 21.12). If the problem persists, replace the Booklet PWB (PL 21.12).

• Code: 024-945
• Description: Booklet Fullstack Stacker No Paper Sensor On was detected during the Stacker Tray height adjusting operation.
• Remedy: • Check the Stacker No Paper Sensor for improper installation. • Check the Stacker No Paper Sensor connectors for connection failure. • Check the Elevator Motor for operation failure. • Check the Elevator Motor connectors for connection failure. CAUTION Caution must be used when activating Elevator Motor test. When activating this test in the Down position, there is no limit sensor for downward Stacker travels. Downward steps increment (or decrement) in single steps, not 5. When continuing in the Down direction, DO NOT continue after an initial thump sound is heard. Further downward movements may cause damage to the Stacker Unit/Finisher.
  Enter Service Diagnostics Menu: Printer Menu > Troubleshooting > Service Tools > Printer Status Page > hold the Up and Down buttons simultaneously > Run Service Diagnostics > OK. Perform the Elevator Motor test alternately. The Elevator Motor (PL 21.4) energizes. Y↓N→Check continuity between the Elevator Motor and Finisher PWB. The continuity check is OK. Y↓N→Repair the open circuit or short circuit. Replace the Elevator Motor (PL 21.4). If the problem continues, replace the Finisher PWB (PL 21.12). Block/unblock the Stacker No Paper Sensor (PL 21.4). The display changes. Y↓N→Check continuity between the Stacker No Paper Sensor and Finisher PWB. The continuity check is OK. Y↓N→Repair the open circuit or short circuit. Replace the Stacker No Paper Sensor (PL 21.4). If the problem continues, replace the Finisher PWB. Block/unblock the Stacker Encoder Sensor (PL 21.4). The display changes. Y↓N→Check continuity between the Stacker Encoder Sensor and Finisher PWB. The continuity check is OK. Y↓N→Repair the open the circuit or short circuit. Replace the Stacker Encoder Sensor (PL 21.4). If the problem continues, replace the Finisher PWB (PL 21.12). If the problem continues, replace the Finisher PWB (PL 21.12).

• Code: 024-946
• Description: Tray 2 Out of Place Tray 2 not in position.
• Remedy: • Check that the paper size setting is correct. • Check the Tray 2 Paper Size Sensor for damage or incorrect mounting. Repair or replace as required. • Check the Switch Actuators on Tray 2 for wear or damage. Repair or replace as required.
  Ensure Tray 2 is closed. Turn the printer power Off, then On. The problem continues. Y↓N→Return to Service Call Procedures. Go to RAP 007-270, Tray 2 Paper Size Sensor.

• Code: 024-947
• Description: Tray 3 Out of Place Tray 3 not in position.
• Remedy: • Check that the paper size setting is correct. • Check the Tray 3 Paper Size Sensor for damage or incorrect mounting. Repair or replace as required. • Check the Switch Actuators on Tray 3 for wear or damage. Repair or replace as required.
  Ensure Tray 3 is closed. Turn the printer power Off, then On. The problem continues. Y↓N→Return to Service Call Procedures. Go to RAP 007-271, Tray 3 Paper Size Sensor.