• Code: 024-981
• Description: Finisher Top Tray Full Paper The machine has detected that the Finisher’s Top Tray is full.
• Remedy: • Check the Top Tray Full Sensor for improper installation. • Check the Top Tray Full Sensor connectors for connection failure. • Check the Top Tray Full Sensor Actuator for deformation and operation failure.
  Enter Service Diagnostics Menu: Printer Menu > Troubleshooting > Service Tools > Printer Status Page > hold the Up and Down buttons simultaneously > Run Service Diagnostics > OK. Actuate the Top Tray Full Sensor (PL 21.11). The display changes. Y↓N→Check continuity between the Top Tray Full Sensor and Finisher PWB. The continuity check is OK. Y↓N→Repair the open circuit or short circuit. Replace the Top Tray Full Sensor (PL 21.11). If the problem continues, replace the Finisher PWB (PL 21.12). If the problem continues, replace the Finisher PWB (PL 21.11).

• Code: 024-982
• Description: Finisher Stacker Tray Lower Safety Warning The machine has detected a fault with the Sensor that detects vertical motion of the Finisher Tray.
• Remedy: Check for obstacles in the under Stacker Tray Bracket. The problem is resolved. Y↓N→Enter Service Diagnostics Menu: Printer Menu > Troubleshooting > Service Tools > Printer Status Page > hold the Up and Down buttons simultaneously > Run Service Diagnostics > OK. Move the Stacker Tray manually. The display changes. Y↓N→Check conductivity between the Stacker Safety Switch and Finisher PWB. The conducting check is OK. Y↓N→Repair the open circuit or short circuit. Check the operation and conductivity of the Stacker Safety Switch contact points. The contact points are operating and conducting properly. Y↓N→Replace the Stacker Safety Switch. Replace the Finisher PWB (PL 21.12). Replace the Finisher PWB (PL 21.12). If the problem continues, replace the Finisher PWB (PL 21.12).

• Code: 024-983
• Description: Booklet Tray Full Booklet Tray Full was detected.
• Remedy: Remove all sets. Perform the job again. The problem is resolved. Y↓N→Replace the Finisher Main PWB (PL 21.12). If the problem continues, replace the Finisher PWB (PL 21.12).

• Code: 024-984
• Description: Booklet Low Staple F Booklet Stapler Low Staple Front signal was detected just before Stapling operation. Booklet Stapler Low Staple Front signal was detected at power On, at initialization, or when the Interlock was closed.
• Remedy: Supply the staples. The problem is resolved. Y↓N→Enter Service Diagnostics Menu: Printer Menu > Troubleshooting > Service Tools > Printer Status Page > hold the Up and Down buttons simultaneously > Run Service Diagnostics > OK. Actuate the Booklet Stapler Low Staple Front. ‘LOW’ (staples available) is displayed. Y↓N→Check continuity between the Staple and Booklet PWB, and between the Booklet PWB and Finisher PWB. The continuity check is OK. Y↓N→Repair the open circuit or short circuit. Replace the Booklet Stapler Low Staple Front (PL 21.16). If the problem continues, replace the Finisher PWB (PL 21.12). Replace the Finisher PWB (PL 21.12). If the problem continues, replace the Booklet PWB (PL 21.12). If the problem continues, replace the Finisher PWB (PL 21.12). If the problem continues, replace the Booklet PWB (PL 21.12).

• Code: 024-985
• Description: Tray 1 (MPT) Paper Size Tray 1 (MPT) Paper Size changed.
• Remedy: The paper guides in Tray 1 (MPT) are adjusted against paper. Y↓N→Adjust paper guides against paper. Go to RAP 007-274, Tray 1 Paper Size Sensor.

• Code: 024-989
• Description: Booklet Low Staple R Booklet Stapler Low Staple Rear signal was detected just before Stapling operation. Booklet Stapler Low Staple Rear signal was detected at power On, at initialization, or when the Interlock was closed.
• Remedy: Supply the staples. The problem is resolved. Y↓N→Enter Service Diagnostics Menu: Printer Menu > Troubleshooting > Service Tools > Printer Status Page > hold the Up and Down buttons simultaneously > Run Service Diagnostics > OK. Actuate the Booklet Stapler Low Staple Rear. ‘LOW’ (staples available) is displayed. Y↓N→Check continuity between the Staple and Booklet PWB, and between the Booklet PWB and Finisher PWB. The continuity check is OK. Y↓N→Repair the open circuit or short circuit. Replace the Booklet Stapler Low Staple Rear (PL 21.16). If the problem continues, replace the Finisher PWB (PL 21.12). Replace the Finisher PWB (PL 21.12). If the problem continues, replace the Booklet PWB (PL 21.12). If the problem continues, replace the Finisher PWB (PL 21.12). If the problem continues, replace the Booklet PWB (PL 21.12).

• Code: OF 1-4
• Description: AC Input Power There is an AC input power failure between power cord and AC Drive PWB.
• Remedy: • Entry to this RAP is from Call Flow. • Check that the required voltage is available at the customer power outlet (approx. 110 VAC or 220 VAC). Inform customer if power is not available.
  AC Line Voltage is measured between the GFI Breaker P/J72-2 (+) and P/J72-1 (-) (refer to HVPS, +24V LVPS T10 Plug/Jack Locations ). Y↓N→Check the Power Cord for an open circuit. If no problems are found, replace the GFI Breaker (PL 9.2). Measure voltage between P/J39-1 (ACH/BLK) and P/J39-3 (ACN/WHT) on the AC Drive PWB (refer to AC Drive PWB, Noise Filter PWB Plug/Jack Locations ). AC Line Voltage is measured. Y↓N→Check the connections between the GFI Breaker and the Noise Filter PWB. If the connections are good, push the small button to reset the GFI Breaker. If it is not tripped, replace the Noise Filter PWB (PL 9.2). Measure voltage between J57 (ACH) on the Main Power Switch and J40 (ACN/WHT) on the AC Drive PWB. AC Line Voltage is measured. Y↓N→Repair the open circuit between the Main Power Switch and the AC Drive PWB. Hold the Main Power Switch in the on position while measuring voltage between J69 (ACH) on the Main Power Switch and J39-1 (ACN/WHT) on the AC Drive PWB. AC Line Voltage is measured. Y↓N→Replace the Main Power Switch (PL 10.2). Hold the Main Power Switch in the on position while measuring voltage between P/J41 (ACH/ BLK) and P/J40 (ACN/WHT) on the AC Drive PWB. AC Line Voltage is measured. Y↓N→Repair the open circuit between the AC Drive PWB (PL 9.2) and the Main Power Switch (PL 10.2). AC input power to the AC Drive PWB is good.

• Code: OF 10-1
• Description: No Printer Top Tray Offset Sets are not offset in Printer Top Tray.
• Remedy: Enter Service Diagnostics Menu: Printer Menu > Troubleshooting > Service Tools > Printer Status Page > hold the Up and Down buttons simultaneously > Run Service Diagnostics > OK. Perform the Offset Motor test. Y↓N→Check the circuit of the Offset Motor. Repair the offset components as required (PL 2.11).