Description: Drum Thermal Faults A Drum Assembly thermal error has occurred. The following troubleshooting procedures apply to these errors: 13,008.47 The Drum Heater is too hot 13,010.49 The Drum Heater took too long to reach the setpoint temperature.
Causes: Drum Fan, PL 4.0 Right Side Harness / I/O Control - Drum Assembly Electronics Module Power - Drum Temperature Sensor, PL 6.0 I/O Board (2/2) - Electronics Module Fan Left Side Harness (2/2) -
Remedy: • Check that all system grounds are secured. • Check the ambient room temperature. • Check the fan operation and vents. • If the problem persists, follow the procedure below. 1 Verify that the ambient temperature is within environmental specifications. Is the room within operating parameters? Go to Step 2. Advise the customer of operational requirements. 2 Check ground integrity for the printer. Does the error persist? Go to Step 2. Complete. 3 Is the error code associated with an overheat condition?. Go to Step 4. Go to Step 6. 4 Check airflow at the vents. Is there adequate clearance, and are the vents clean? Go to Step 5. Clean the vents. 5 Test the Drum Fan Run the Service Diagnostics Drum Fan Motor test. Does the fan operate correctly? Go to Step 6. Replace the Drum Fan. 6 Test the Electronics Module Fan. Does the Fan operate correctly? Go to Step 7. Replace the Electronics Module Fan. 7 Test the Drum Temperature Sensor. Run the Service Diagnostics Drum Temperature Sensor test. Does the sensor operate correctly? Go to Step 8. Replace the Drum Temperature Sensor.. 8 Test the Drum Heater. Run the Service Diagnostics Drum Heater test. Does the heater operate correctly? Replace the Drum Assembly. Replace the Drum Temperature Sensor..
Code: 13,00x.6x
Description: Thermal Program Faults A software error has occurred. The following troubleshooting procedure applies to these errors: 13,001.62 Thermals failed to read system NVRAM. 13,002.63 Value not in valid range. 13,003.64 Thermal control task received an unexpected message. 13,004.65 Thermal control task was expecting initialization message, but received other. 13,005.66 Thermal code tried to command a segment ID that did not exist. 13,006.67 Thermal code tried to command a segment ID that did not exist. 13,007.68 Thermal power manager expected an initialization message, but received other. 13,008.60 Thermal power manager task received an unexpected message.
Causes: NVRAM, PL 5.0
Remedy: • Reset NVRAM and retest. • If the problem persists, follow the procedure below. 1 Reseat all Electronics Module connections. Does the problem persist? Go to Step 2. Complete. 2 Check ground integrity. Are the system grounds connected? Reset NVRAM. If the error persists, replace the NVRAM device. Reconnect the system grounds.
Code: 13,067.43, 13,069.45, 13,071.47
Description: Drum Temp Sensor Faults A Drum Temperature Sensor error has occurred. The following troubleshooting procedures apply to these errors: 13,067.43 The Drum Thermistor circuit is open. 13,069.45 The Drum Thermistor circuit is shorted. 13,071.47 The Drum Thermistor returned faulty reading.
Causes: Drum Temperature Sensor, PL 6.0 I/O Board (2/2) -
Remedy: • Check that all system grounds are secured. • Check the ambient room temperature. • Check the fan operation and vents. • If the problem persists, follow the procedure below. 1 Test the Drum Temperature Sensor. Run the Service Diagnostics Drum Temperature Sensor test. Does the sensor operate correctly? Go to Step 2. Replace the Drum Temperature Sensor.. 2 Check the Drum Heater Sensor harness. Is the harness free from defects or damage? Replace the Drum Temperature Sensor.. Repair the wiring.
Code: 13,1XX.4x
Description: Left Jetstack Thermal Faults A thermal error in the Printhead jetstack has occurred. The following troubleshooting procedures apply to these errors: 13,136.49 The left jetstack heater is too hot. 13,138.42 The left jetstack heater took too long to reach the setpoint temperature. 13,195.45 The left jetstack heater thermistor circuit is open. 13,197.47 The left jetstack heater thermistor circuit is shorted. 13,199.49 The left jetstack heater thermistor returned faulty reading.
Causes: Printhead, PL 2.0 Electronics Module -
Remedy: • Check that all system grounds are secured. • Check the ambient room temperature. • Check the fan operation and vents. • If the problem persists, follow the procedure below. 1 Verify that the ambient temperature of the room is within the system’s specifications. Is the room within operating parameters? Go to Step 2. Advise the customer of operational requirements. 2 Check ground integrity for the printer. Does the error persist? Go to Step 3. Complete. 3 Test the Left Jetstack. Run the Service Diagnostics Left Jetstack Temperature test. Does the Preheater operate correctly? Go to Step 4. Replace the Printhead. 4 Check Printhead connections and wiring. Are the connections secure and the wiring undamaged? Replace the Printhead. Repair the wiring.
Code: 13,2XX.4x
Description: Right Jetstack Thermal Faults A thermal error in the Printhead jetstack has occurred. The following troubleshooting procedures apply to these errors: 13,200.41 The right jetstack heater is too hot. 13,202.43 The right jetstack heater took too long to reach the setpoint temperature. 13,259.46 The right jetstack heater thermistor circuit is open. 13,261.48 The right jetstack heater thermistor circuit is shorted. 13,263.41 The right jetstack heater thermistor returned faulty reading.
Causes: Printhead, PL 2.0 Electronics Module -
Remedy: • Check that all system grounds are secured. • Check the ambient room temperature. • Check the fan operation and vents. • If the problem persists, follow the procedure below. 1 Verify that the ambient temperature of the room is within the system’s specifications. Is the room within operating parameters? Go to Step 2. Advise the customer of operational requirements. 2 Check ground integrity for the printer. Does the error persist? Go to Step 3. Complete. 3 Test the Right Jetstack. Run the Service Diagnostics Right Jetstack Temperature test. Does the Preheater operate correctly? Go to Step 4. Replace the Printhead. 4 Check Printhead connections and wiring. Are the connections secure and the wiring undamaged? Replace the Printhead. Repair the wiring.
Code: 13,XXX.4x
Description: Preheater Thermal Faults A Preheater thermal error has occurred. The following troubleshooting procedures apply to these errors: 13,072.48 The Preheater is too hot. 13,074.41 The Preheater took too long to reach the setpoint temperature. 13,131.44 The Preheater Thermistor circuit is open. 13,133.46 The Preheater Thermistor circuit is shorted. 13,135.48 The Preheater Thermistor returned faulty reading
Remedy: • Check that all system grounds are secured. • Check the ambient room temperature. • Check the fan operation and vents. • If the problem persists, follow the procedure below. 1 Verify that the ambient temperature of the room is within the system’s environmental specifications. Is the room within operating parameters? Go to Step 2. Advise the customer of operational requirements. 2 Test the Preheater. Run the Service Diagnostics Preheater test. Does the Preheater operate correctly? Replace the I/O Board. Go to Step 3. 3 Check Preheater connections and wiring. Are the connections secure and the wiring undamaged? Replace the Preheater. Repair or replace the wiring.
Code: 13,XXX.xx
Description: Printhead Reservoir Thermal Faults A Printhead Reservoir thermal error has occurred. The following troubleshooting procedures apply to these errors: 13,264.42 The Printhead reservoir heater is too hot. 13,266.44 The Printhead reservoir heater took too long to reach setpoint temp. 13,323.47 The Printhead reservoir heater thermistor circuit is open. 13,325.49 The Printhead reservoir heater thermistor circuit is shorted. 13,327.42 The Printhead reservoir heater thermistor returned faulty reading.
Causes: Printhead, PL 2.0 Electronics Module -
Remedy: • Check that all system grounds are secured. • Check the ambient room temperature. • Check the fan operation and vents. • If the problem persists, follow the procedure below. 1 Verify that the ambient temperature of the room is within the system’s specifications. Is the room within operating parameters? Go to Step 2. Advise the customer of operational requirements. 2 Check ground integrity for the printer. Does the error persist? Go to Step 3. Complete. 3 Test the Printhead Reservoir temperature. Run the Service Diagnostics Reservoir Temperature test. Does the Printhead operate correctly? Go to Step 4. Replace the Printhead. 4 Check Printhead connections and wiring. Are the connections secure and the wiring undamaged? Replace the Printhead. Repair the wiring.
Code: 13,XXX.xx
Description: Ink Loader Thermal Faults A thermal error has occurred. The following troubleshooting procedures apply to these errors: 13,328.43 The Cyan heater is too hot. 13,330.45 The Cyan heater took too long to reach the setpoint temperature. 13,387.48 The Cyan heater thermistor circuit is open. 13,389.41 The Cyan heater thermistor circuit is shorted. 13,391.43 The Cyan heater thermistor returned faulty reading. 13,392.44 The Magenta heater is too hot. 13,394.46 The Magenta heater took too long to reach the setpoint temperature. 13,451.49 The Magenta heater thermistor circuit is open. 13,453.42 The Magenta heater thermistor circuit is shorted. 13,455.44 The Magenta heater thermistor returned faulty reading. 13,456.45 The Yellow heater is too hot. 13,458.47 The Yellow heater took too long to reach setpoint temp. 13,515.41 The Yellow heater thermistor circuit is open. 13,517.43 The Yellow heater thermistor circuit is shorted. 13,519.45 The Yellow heater thermistor returned faulty reading. 13,456.45 The Black heater is too hot. 13,458.47 The Black heater took too long to reach setpoint temp. 13,515.41 The Black heater thermistor circuit is open. 13,517.43 The Black heater thermistor circuit is shorted. 13,519.45 The Black heater thermistor returned faulty reading.
Remedy: • Check that all system grounds are secured. • Check the ambient room temperature. • Check the fan operation and vents. • If the problem persists, follow the procedure below. 1 Verify that the ambient temperature of the room is within the system’s specifications. Is the room within operating parameters? Go to Step 2. Advise the customer of operational requirements. 2 Check ground integrity for the printer. Does the error persist? Go to Step 3. Complete. 3 Test the appropriate Ink Melt heater. Run the Service Diagnostics Ink Melt test. 1. Yellow 2. Cyan 3. Magenta 4. Black Does the Ink Melt Heater operate correctly? Replace the Electronics Module. Go to Step 4. 4 Check Ink Loader connections and wiring. Are the connections secure and the wiring undamaged? Replace the Ink Loader. Repair or replace the wiring. If the error persists, replace the I/O Board.
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