Description: Long tracks of missing print on several labels.
Causes: Wrinkled ribbon. Print element damaged.
Code: 18
Display:
Description: Fine gray lines on blank labels at angles.
Causes: Wrinkled ribbon.
Code: 19
Display:
Description: Wrinkled ribbon.
Causes: Ribbon fed through machine incorrectly. Incorrect darkness setting. Incorrect printhead pressure or balance. Media not feeding properly; it is walking from side to side. Strip plate needs adjusting. Ribbon supply spindle tension needs adjusting. Printhead needs realigning with platen roller. Ribbon take-up spindle tension needs adjusting. Three point mount for ribbon supply spindle needs adjusting. Ribbon supply core slipping; spindle blades need adjusting.
Code: 20
Display:
Description: Light printing or no printing on the left or right side of the label.
Causes: Printhead needs balancing.
Code: 21
Display:
Description: Misregistration/skips labels.
Causes: Improper sensor type selected. Misadjusted media sensors. Improper spindle tensions.
Code: 22
Display:
Description: Misregistration and misprint of 1 to 3 labels.
Causes: Media was pulled when motor was not moving. Printer that is in rewind or peel-off mode was powered ON without media or backing around rewind spindle. Misadjusted media sensor.
Code: 23
Display:
Description: Vertical drift in top-of-form registration.
Causes: A plus or minus 1 mm vertical drift is allowable due to the tolerances of the mechanical parts and printer modes.
Code: 24
Display:
Description: Label jam in rear area of the printhead.
Causes: Upper media plate (snap plate) needs cleaning.