• Code: 03841101-2818
• Description: Maintenance cartridge error. The maintenance cartridge is full. The maintenance cartridge does not have the free space for various types of cleaning. No maintenance cartridge is installed. The EEPROM of the maintenance cartridge is abnormal. A maintenance cartridge ID error occurred.
• Causes: Maintenance cartridge, maintenance cartridge relay PCB, or main controller PCB
• Remedy: 1. Replace the maintenance cartridge. 2. Replace the maintenance cartridge relay PCB. 3. Cable continuity check If continuity of the cable between the maintenance cartridge relay PCB and the main controller PCB is abnormal, replace the cable. 4. Replace the main controller PCB.

• Code: 03841201-2816
• Description: Maintenance cartridge error. The maintenance cartridge is full. The maintenance cartridge does not have the free space for various types of cleaning. No maintenance cartridge is installed. The EEPROM of the maintenance cartridge is abnormal. A maintenance cartridge ID error occurred.
• Causes: Maintenance cartridge, maintenance cartridge relay PCB, or main controller PCB
• Remedy: 1. Replace the maintenance cartridge. 2. Replace the maintenance cartridge relay PCB. 3. Cable continuity check If continuity of the cable between the maintenance cartridge relay PCB and the main controller PCB is abnormal, replace the cable. 4. Replace the main controller PCB.

• Code: 03841201-2817
• Description: Maintenance cartridge error. The maintenance cartridge is full. The maintenance cartridge does not have the free space for various types of cleaning. No maintenance cartridge is installed. The EEPROM of the maintenance cartridge is abnormal. A maintenance cartridge ID error occurred.
• Causes: Maintenance cartridge, maintenance cartridge relay PCB, or main controller PCB
• Remedy: 1. Replace the maintenance cartridge. 2. Replace the maintenance cartridge relay PCB. 3. Cable continuity check If continuity of the cable between the maintenance cartridge relay PCB and the main controller PCB is abnormal, replace the cable. 4. Replace the main controller PCB.

• Code: 03860002-2E0A
• Description: Path mismatch error. The size of the media used to print the adjustment pattern was smaller than the specified one. No roll media was loaded when data was received with roll media specified as a media type. No roll media was loaded when test printing. No cut sheet was loaded in the cassette when data was received with cut sheet specified as a media type. Data requiring roll media was received when cut sheet was loaded. Data requiring cut sheet was received when roll media was loaded. No roll media was loaded when data was different from the size of the actually loaded media. The type of the loaded media was different from the media type specified using the driver. The size of the loaded media in the cassette was different from the media size specified using the driver.
• Causes: Media type or main controller PCB
• Remedy: 1. Media check Check the loaded media. If the media type is different from that required by the send data, no media is loaded, or the size of the loaded media is not the specified one, load correct media. 2. Replace the main controller PCB.

• Code: 03861001-2405
• Description: Borderless printing error. The position where the media is loaded is not suitable for borderless printing. The received data is not suitable for borderless printing.
• Causes: Operation method
• Remedy: 1. Check the operation method and retry printing.

• Code: 03861001-2406
• Description: Borderless printing error. The position where the media is loaded is not suitable for borderless printing. The received data is not suitable for borderless printing.
• Causes: Operation method
• Remedy: 1. Check the operation method and retry printing.

• Code: 03862000-2E09
• Description: Insufficient roll media error. The machine detected that the remaining roll media was insufficient.
• Causes: Roll media, feed roller HP sensor, feed roller encoder film, feed roller encoder, or main controller PCB
• Remedy: 1. Replace the roll media. 2. Feed roller HP sensor Check for normal operation. If the operation is abnormal, replace the feed roller HP sensor. 3. Replace the feed roller encoder film. 4. Replace the feed roller encoder. 5. Replace the main controller PCB.

• Code: 03870001-2015
• Description: Cut error. After roll media cutting, the multi sensor could not detect the media end.
• Causes: Media, multi sensor, cutter unit, cutter lifter unit, cutter drive unit, cutter driver PCB, carriage PCB, or main controller PCB
• Remedy: 1. Media check If there is any print or stain in the detection area on the media or the media size is not the specified one, replace the media. 2. Multi sensor Select [SERVICE MODE]>[DISPLAY]>[SYSTEM]>[SIZE CR] to check the value read by the multi sensor. If the value is wrong, replace the multi sensor. 3. Visual check Remove foreign substances from the multi sensor, the cutter unit, the cutter lifter unit, and the cutter drive unit if any. If the cutter unit, the cutter lifter unit, and the cutter drive unit is damaged or deformed, replace it. 4. Cable continuity check If continuity of the cable between the multi sensor and the carriage PCB is abnormal, replace the cable. 5. Cable continuity check If continuity of the cable between the cutter lifter unit, the cutter drive unit, and the cutter driver PCB is abnormal, replace the cable. 6. Replace the cutter driver PCB. 7. Replace the carriage PCB. 8. Replace the main controller PCB.