• Code: 60.04
• Display: 60.04 Tray 4 lifting error
• Description: The Tray-4 lifter motor experienced an error.
• Remedy: 1. Check the Tray-4 paper-surface sensor in the Manual Sensor Test 2 menu in the Troubleshooting menu. 2. Reconnect the connectors of the cassette lifter motor (J1920) and the DC controller PCA (J112). 3. Replace the lifter drive unit.

• Code: 60.05
• Display: 60.05 Tray 5 lifting error
• Description: The Tray 5 lifter motor experienced an error.
• Remedy: 1. Check the Tray-5 paper-surface sensor in the Manual Sensor Test 2 submenu in the Troubleshooting menu. 2. Reconnect the connectors of the cassette lifter motor (J1920) and the DC controller PCA (J112). 3. Replace the lifter drive unit.

• Code: 60.XX
• Display: 60.<XX> Tray <X> lifting error
• Description: The tray number specified by <XX> is in the process of lifting the paper to the top of the tray for proper feeding, and an obstruction prevents the tray from lifting properly.
• Remedy: 1. Open the tray indicated. 2. Remove loaded paper, move guides out of the way, and remove any foreign objects. 3. Reload paper in the tray and make sure the guides are next to the paper. Do not load above the fill tabs. 4. Close the tray. Turn the product off and then on.

• Code: 65.12.99
• Display: 65.12.99 Output accessory disconnected
• Description: An external paper-handling product connection has been interrupted.
• Remedy: Check that all external paper-handling products are seated and connected properly. Reconnect any loose external product cables. If the error reappears, turn the product off and then on.

• Code: 66.00.15
• Display: 66.00.15. External Device Failure
• Description: This error occurs if the external device upgrade is not accomplished in a specified time frame. This forces the PHC to crash, and the user will have to turn the product off and then on and attempt the upgrade again.
• Remedy: 1. Turn the product off. 2. Make sure that the accessory is clear of packing material and other obstructions. 3. Check the accessory connection to ensure it is properly seated. If the accessory uses cables, disconnect and reconnect them. 4. Turn the power on.

• Code: 66.12.01
• Display: 66.12.01
• Description: Finisher to engine communication error The communication between the print engine and the finisher has been interrupted or lost.
• Remedy: Control-panel diagnostics: none 1. Verify that the latest firmware updates are installed for the engine and finisher. 2. Make sure that the finisher is properly grounded. • Ensure that the finisher is latched and locked to the engine by tightening the thumbscrew inside the front door. • Ensure that the grounding-frame assembly (the bar with the wheel located between the engine and the finisher) is in the down position with the wheel touching the floor and that the grounding plate is not damaged. NOTE: The grounding-frame assembly is in the up position when the finisher is shipped. It must be lowered when the finisher is installed. 3. Make sure that the communication cable from the engine to the finisher is correctly installed. 4. Verify that connectors J701 and J726 on the stacker controller PCA are fully seated and not damaged. 5. Remove and inspect the electrical connections for damage and then reinstall the IPTU. Make sure that the connector is fully seated and that the IPTU is securely fastened. 6. If the error persists, replace the IPTU. 7. Only if the error persists and none of the previous steps correct the problem, replace the stacker controller PCA.

• Code: 66.12.02
• Display: 66.12.02
• Description: Finisher board communication error Occurs when the finisher's stacker-controller board has had a internal communication problem between the two processors on the board.
• Remedy: Control-panel diagnostics: none 1. Make sure that the finisher is properly grounded. • Ensure that the finisher is latched and locked to the engine by tightening the thumbscrew inside the front door. • Ensure that the grounding-frame assembly (the bar with the wheel located between the engine and the finisher) is in the down position with the wheel touching the floor and that the grounding plate is not damaged. NOTE: The grounding-frame assembly is in the up position when the finisher is shipped. It must be lowered when the finisher is installed. 2. Verify that the latest firmware updates are installed for the engine and finisher. 3. If the error persists, replace the stacker controller PCA.

• Code: 66.12.03
• Display: 66.12.03
• Description: Finisher control board RAM error The checksum for the finisher stacker controller PCA has an error when the power is turned on.
• Remedy: Control-panel diagnostics: none 1. Make sure that the finisher is properly grounded. • Ensure that the finisher is latched and locked to the engine by tightening the thumbscrew inside the front door. • Ensure that the grounding-frame assembly (the bar with the wheel located between the engine and the finisher) is in the down position with the wheel touching the floor and that the grounding plate is not damaged. NOTE: The grounding-frame assembly is in the up position when the finisher is shipped. It must be lowered when the finisher is installed. 2. Turn the engine power off and then on to try clearing this error. 3. If the error persists, replace the stacker controller PCA.