Code :

Code: 13.WX.EE
Display: 13.WX.EE
Description: This jam occurs when a door is opened during printing.
• 13.AA.EE Tray 3, 4, or 5 door open • 13.AB.EE Tray 4, 5, or 6 door open • 13.BA.EE Front door open • 13.BB.EE Right door open
Remedy: Make sure that the doors are fully closed.

Code: 13.WX.FF
Display: 13.WX.FF
Description: Power on residual paper jam This jam occurs when the paper exists at any of the paper path jam sensors at power on or door close. Due to the current FW timing requirements, the displayed jam code is always 13.FF.FF, only the event log will have 13.WX.FF
• 13.B2.FF Registration sensor - PS5 • 13.B4.FF Loop sensor - PS7 and PS8 • 13.B9.FF Fuser output sensor - PS6 • 13.A3.FF Tray 3 feed sensor - SR1 • 13.A4.FF Tray 4 feed sensor - SR1 • 13.A5.FF Tray 5 feed sensor - SR81 • 13.A6.FF Tray 6 feed sensor - SR91 • 13.FF.FF Multiple sensors
Remedy: Clear the jam.

Code: 13.WX.YZ
Display: 13.WX.YZ Fuser area jam
Description: • 13.B9.AZ Stopped at fuser jam This jam occurs when the paper stays at the fuser output sensor for a designated amount of time after it has reached the fuser output sensor. Z = fuser mode • 1 = Normal auto sense • 2 = Normal non-auto sense • 3 = Light 1 to 3 • 4 = Heavy 1 • 5 = Heavy 2 • 6 = Heavy 3 • 7 = Glossy 1 • 8 = Glossy 2 • 9 = Glossy 3 • A = Glossy film • B = Transparency • C = Label • D = Envelope 1 to 3 • E = Rough • 0 = Photo 1 to 3
• 13.B9.DZ Z = the source tray number This jam occurs when the paper does not reach the fuser output sensor in the designated amount of time. • 13.E1.DZ Z = fuser mode This jam occurs when the paper stays at the fuser output sensor for a designated amount of time after it has reached the fuser output sensor.
Remedy: Clear the jam. See the clear jams section in the service manual. For a 13.B9.DZ jam: Make sure media is within specifications, check for obstructions in the fuser, check that the T2 roller is installed properly.

Code: 20.00.00
Display: 20.00.00 Insufficient memory
Description: The product has experienced a memory error. You might have tried to transfer too many fonts or macros.
Remedy: Press the OK button to print the transferred data (some data might be lost), and then simplify the print job or install additional memory.

Code: 32.21.00
Display: 32.21.00
Description: Corrupt firmware in external accessory
Remedy: Turn the product off, then on, and retry. If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu

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