Code :

Code: 10.90.XY
Display: 10.90.XY REPLACE <COLOR> CARTRIDGE
Description: A toner replenishment malfunction has occurred.
Remedy: Replace the print cartridge. If replacing the print cartridge does not fix the problem, replace the corresponding image drum.

Code: 10.91.00
Display: 10.91.00 PRINT CARTRIDGE ERROR
Description: There is an error with the black-toner feed motor.
Remedy: The black print cartridge is defective and needs to be replaced. Please record message and contact support. After replacing the defective cartridge turn the power off then on to continue. 1. Reconnect the connectors for the blacktoner feed-motor rotational-count sensor (J2024), intermediate (J1930), and the DC controller PCA (J131). 2. Reconnect the connectors for the color/ black I/F PCA (J2201B), cartridge driver PCA (J403, J404, and J405), and the DC controller PCA (J141). 3. Replace the black-toner feed motor.

Code: 10.91.09
Display: 10.91.09 PRINT CARTRIDGE ERROR
Description: There is an error with the color-toner feed motor.
Remedy: One of the cyan, magenta, or yellow print cartridges is defective and needs to be replaced. Please record the message and contact support. After replacing the defective cartridge, turn the power off then on to continue. 1. Reconnect the connectors for the colortoner feed-motor rotational-count sensor (J2023), intermediate (J1929), and the DC controller PCA (J131). 2. Reconnect the connectors for the yellow/magenta cartridge I/F PCA (J2201A), the cyan/black cartridge I/F PCA (J2201B), the cartridge driver PCA (J402, J403, J406, and J408), and the DC controller PCA (J142). 3. Replace the color-toner feed motor.

Code: 10.XX.YY
Display: 10.XX.YY SUPPLY MEMORY ERROR
Description: The product cannot read or write to at least one print cartridge e-label or an e-label is missing from a print cartridge.
Remedy: Reinstall the print cartridge, or install a new print cartridge.

Code: 10.XX.YY
Display: 10.XX.YY SUPPLY MEMORY ERROR
Description: The product cannot read or write to at least one image drum. 10.10.00-10.10.03 = Missing e-label on print cartridge 10.10.05-10.10.08 = Missing e-label on image drum 10.00.00-10.00.03 = Defective e-label on print cartridge 10.00.05-10.00.08 = Defective e-label on image drum
Remedy: 1. Open the front door. 2. Replace the specified image drum. 3. Close the front door.

Code: 11.XX
Display: 11.XX Internal clock error
Description: The product real time clock has experienced an error.
Remedy: Whenever the product is turned off and then turned on again, set the time and date at the control panel.

Code: 13.12.11
Display: 13.12.11
Description: Finisher stay jam at either PI33 or PI34 when engine powered on. When the engine is powered on, the finisher's upper-feed-path-entry sensor (PI33) or the upper-feed-path-exit sensor (PI34) is activated suggesting that there is paper in the upper paper path of the finisher at sensors PI33 or PI34.
Remedy: Signal generated from PI33 (upper-feedpath- entry sensor) and PI34 (upper-feedpath- exit sensor) 1. Open the top door and remove any media in the paper path (media detected at PI33). 2. Raise the upper paper path (exit) delivery rollers and remove any media in the paper path (media detected at PI34). 3. Check these sensors for obstructions. Verify that the sensor flags are not damaged, move freely, and are correctly aligned with the sensor body and properly mounted. Also check wiring and connectors for damage or loose connections. 4. Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust and debris. 5. Verify that the sensor connectors (J708 and J707) are fully seated on the stacker controller PCA. 6. Replace sensor PI33 and PI34. 7. Only if the error persists and the previous steps fail to correct the problem, replace the stacker controller PCA.

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