• Code: 13.B9.AE
• Display: 13.B9.AZ
• Description: Stopped at fuser jam. This jam occurs when the paper stays at the fuser output sensor PS6 for a designated amount of time after it has reached the fuser output sensor PS6. Z = Fuser mode.
  Stopped at fuser jam (engine fuser mode).
• Remedy: 1. Open the right door, and then clear any jammed paper. 2. Make sure that the paper meets HP specifications. 3. Remove the fuser, and then clear any jammed paper. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Check for obstructions in the paper path. 6. Verify that the second transfer roller is seated properly and not worn or deformed. Replace it if necessary. 7. Check the paper path rollers at the fuser and paper delivery assembly for blockage or damage. Replace the fuser or paper delivery assembly if necessary. 8. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 9. Use the components tests to activate the fuser motor (M4). If the motor is not properly functioning, replace the motor.

• Code: 13.B9.AF
• Display: 13.B9.AZ
• Description: Stopped at fuser jam. This jam occurs when the paper stays at the fuser output sensor PS6 for a designated amount of time after it has reached the fuser output sensor PS6. Z = Fuser mode.
  Stopped at fuser jam (unknown fuser mode).
• Remedy: 1. Open the right door, and then clear any jammed paper. 2. Make sure that the paper meets HP specifications. 3. Remove the fuser, and then clear any jammed paper. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Check for obstructions in the paper path. 6. Verify that the second transfer roller is seated properly and not worn or deformed. Replace it if necessary. 7. Check the paper path rollers at the fuser and paper delivery assembly for blockage or damage. Replace the fuser or paper delivery assembly if necessary. 8. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 9. Use the components tests to activate the fuser motor (M4). If the motor is not properly functioning, replace the motor.

• Code: 13.B9.C1
• Display: 13.B9.C1
• Description: Fuser wrap jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6)-it is determined that the paper is being wrapped around the fuser roller. Z = Fuser mode.
  Fuser wrap jam, Auto Sense (Normal)--special case distinguished from typed Normal.
• Remedy: 1. Open the right door. 2. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Perform a cleaning page procedure to make sure that all of the toner is removed from the fuser roller. 5. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 6. If the error persist, the fuser roller or pressure roller might be damaged. Replace the fuser.

• Code: 13.B9.C2
• Display: 13.B9.C2
• Description: Fuser wrap jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6)-it is determined that the paper is being wrapped around the fuser roller. Z = Fuser mode.
  Fuser wrap jam, Normal (typed not from Auto Sense).
• Remedy: 1. Open the right door. 2. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Perform a cleaning page procedure to make sure that all of the toner is removed from the fuser roller. 5. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 6. If the error persist, the fuser roller or pressure roller might be damaged. Replace the fuser.

• Code: 13.B9.C3
• Display: 13.B9.C3
• Description: Fuser wrap jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6)-it is determined that the paper is being wrapped around the fuser roller. Z = Fuser mode.
  Fuser wrap jam, Light media 1 (either typed or from Auto Sense).
• Remedy: 1. Open the right door. 2. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Perform a cleaning page procedure to make sure that all of the toner is removed from the fuser roller. 5. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 6. If the error persist, the fuser roller or pressure roller might be damaged. Replace the fuser.

• Code: 13.B9.C4
• Display: 13.B9.C4
• Description: Fuser wrap jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6)-it is determined that the paper is being wrapped around the fuser roller. Z = Fuser mode.
  Fuser wrap jam, Heavy media 1 (either typed or from Auto Sense).
• Remedy: 1. Open the right door. 2. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Perform a cleaning page procedure to make sure that all of the toner is removed from the fuser roller. 5. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 6. If the error persist, the fuser roller or pressure roller might be damaged. Replace the fuser.

• Code: 13.B9.C5
• Display: 13.B9.C5
• Description: Fuser wrap jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6)-it is determined that the paper is being wrapped around the fuser roller. Z = Fuser mode.
  Fuser wrap jam, Heavy media 2 (either typed or from Auto Sense).
• Remedy: 1. Open the right door. 2. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Perform a cleaning page procedure to make sure that all of the toner is removed from the fuser roller. 5. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 6. If the error persist, the fuser roller or pressure roller might be damaged. Replace the fuser.

• Code: 13.B9.C6
• Display: 13.B9.C6
• Description: Fuser wrap jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6)-it is determined that the paper is being wrapped around the fuser roller. Z = Fuser mode.
  Fuser wrap jam, Heavy media 3 (either typed or from Auto Sense).
• Remedy: 1. Open the right door. 2. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Perform a cleaning page procedure to make sure that all of the toner is removed from the fuser roller. 5. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 6. If the error persist, the fuser roller or pressure roller might be damaged. Replace the fuser.