Code :

Code: 30.01.41
Display: 30.01.41
Description: The formatter lost connections with the scanner control board or communication was corrupted.
Remedy: 1. Turn the product off, and then on. 2. Reseat the formatter. 3. Upgrade the firmware. 4. Verify that the PCI express cable is connected to the product and to the interconnect board/ formatter and scanner control board. 5. Verify the scanner control board has power. 6. Replace the scanner control board. 7. Replace the formatter. 8. Replace the interconnect board. 9. If the error persists, please escalate this problem to your Global Business unit.

Code: 30.01.43
Display: 30.01.43
Description: Copy processor board memory check failure during the initial memory check. The copy processor board resides on the scanner control board.
Remedy: 1. Turn the product off, and then on. 2. Replace the scanner control board. 3. Replace the formatter.

Code: 30.01.44
Display: 30.01.44
Description: A scanner firmware error has occurred.
Remedy: 1. Turn the product off, and then on. 2. Upgrade the firmware. 3. Replace the scanner control board. 4. Replace the formatter.

Code: 30.01.45
Display: 30.01.45
Description: General code assert error for the copy processor board firmware.
Remedy: 1. Turn the product off, and then on. 2. Upgrade the firmware. 3. Replace the scanner control board. 4. If the error persists, please escalate this problem to your Global Business unit.

Code: 30.01.46
Display: 30.01.46
Description: The firmware cannot find the copy processor board.
Remedy: 1. Turn the product, off and then on. 2. Reseat the formatter. 3. Replace the scan control board. 4. If the error persists, please escalate this problem to your Global Business unit.

Code: 30.03.14
Display: 30.03.14
Description: A non-fatal error has occurred. A scanner EEPROM (NVM) error has occurred.
Remedy: This is an informational message, and no action is required.

Code: 30.03.20
Display: 30.03.20
Description: The copy processor board firmware cannot communicate with the PCA on the optical assembly.
Remedy: 1. Turn the product off, and then on. 2. Verify the FFC cables between scanner and scanner control board are connected. 3. Replace the scanner

Code: 30.03.22
Display: 30.03.22
Description: The scan module cannot see the illumination module, or marginal illumination. The optical assembly is not parked under the calibration strip.
Remedy: 1. Turn the product off, and then on. 2. Upgrade the firmware. 3. Check the service event log for other scanner errors, and resolve those errors. 4. Check the scan module FFC connection. 5. Replace the scanner. 6. If the error persists, please escalate this problem to your Global Business unit.