Code :

Code: 30.03.23
Display: 30.03.23
Description: The calibration stitching label shifted or there are bad sensors in the scan module.
Remedy: 1. Turn the product off and then on. 2. Upgrade the firmware. 3. Replace the scanner.

Code: 30.03.30
Display: 30.03.30
Description: The scanner control board cannot communicate with the flatbed scanner motor.
Remedy: 1. Turn the product off, and then on. As the product turns on, verify the scan head moves. 2. Verify the drive belt is in the correct position. 3. Check for a red LED illuminated on the scanner motor. 4. Check the cable connection to scanner control board. 5. Replace the scanner.

Code: 30.03.45
Display: 30.03.45
Description: Scanner control board (SCB) firmware assertion failure. SCB firmware assert controls the scan head motor.
Remedy: 1. Turn the product off, and then on. 2. Upgrade the firmware. 3. Replace the scanner control board. 4. Replace the scanner assembly.

Code: 31.01.47
Display: 31.01.47
Description: The document feeder was not detected. The cable might not be attached.
Remedy: 1. Turn the product off, and then on. 2. Check the cables between the document feeder and scanner control board. 3. Upgrade the firmware. 4. Replace the document feeder.

Code: 31.03.30
Display: 31.03.30
Description: The document feeder pick motor is not turning.
Remedy: 1. Verify the paper meets the product specifications. 2. Make sure the input tray is not overloaded. 3. Check the event log for document feeder errors, and resolve any errors first. 4. Open and close the top cover to see if the pick motor turns without posting this error. If the motor turns, then the motor is good. 5. Verify the motor cables are connected. 6. Reseat the document feeder to scanner control board. 7. Replace the document feeder.

Code: 31.03.31
Display: 31.03.31
Description: The document feeder pick motor is not turning.
Remedy: 1. Verify the paper meets the product specifications. 2. Make sure the input tray is not overloaded. 3. Check the event log for document feeder errors, and resolve any errors first. 4. Verify the motor cables are connected. 5. Reseat the document feeder to scanner control board. 6. Replace the document feeder.

Code: 31.03.32
Display: 31.03.32
Description: The document feeder deskew motor is not turning.
Remedy: 1. Verify the paper meets the product specifications. 2. Make sure the input tray is not overloaded. 3. Check the event log for document feeder errors, and resolve any errors first. 4. Verify the motor cables are connected. 5. Reseat ADF to scanner control board cables. 6. Replace the document feeder.