• Code: 81:01
• Description: Possible substrate jam
• Causes: Media servo shutdown; possible substrate jam.
• Remedy: 1. If the substrate is nearing the end of the roll, check that the remaining substrate is firmly attached to the core. 2. Open the Window, observing all safety precautions, and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of substrate inside the substrate path, lift the Pinchwheels (using the Media Lever) and clear the obstruction. 3. Check the performance of the Rewinder system as it may also cause a servo shutdown. 4. Check that the OMAS Controller Card to PrintMech PCA cable is not damaged. 5. Check that the OMAS Controller Card to PrintMech PCA cable is correctly connected to the OMAS Controller Card and the PrintMech PCA. 6. Perform the Drive Roller service test. 7. Check whether the 5 V LED (D55) on the PrintMech PCA is off; this could be caused by a short-circuit in the Curing IR Sensor Fan cable, usually due to being pinched by metallic parts. Check the cable; if it is damaged, replace it. 8. Replace the Media Axis Motor.

• Code: 81:03
• Description: Problem with setting the encoder position
• Causes: It was impossible to stop the servo correctly before setting the encoder position.
• Remedy: 1. Open the Window observing all safety procedures and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of substrate inside the substrate path, lift the Pinchwheels (using the Media Lever) and clear the obstruction. 2. Perform the Substrate Path service test. 3. Replace the Media-Axis Motor.

• Code: 82:01
• Description: Substrate jam in the platen area
• Causes: Substrate jam detected by the Media Jam Sensor in the Print Platen area.
• Remedy: 1. Open the window, observing all safety procedures, and clear the Print Platen of any obstruction. Check especially around the area of the Media Jam Sensor, at the left end of the platen. 2. Check that the cable from the Media Jam Sensor is connected and undamaged. 3. Check that the reflector assembly on the side of the Carriage is not dirty or damaged. If it is dirty, clean it; if it is damaged, replace the Media Jam Sensor and reflector.

• Code: 85:03
• Description: Drive Roller encoder problem
• Causes: Problem finding the Drive Roller zero.
• Remedy: 1. Switch the power off at the rear of the printer, wait briefly, then switch it back on again. 2. Perform the Media Drive Diagnostic.

• Code: 86:01
• Description: Possible substrate jam
• Causes: The Carriage servo has shut down; possible substrate jam.
• Remedy:

• Code: 87:01
• Description: Problem with the Scan Axis encoder sensor readings
• Causes: Problem with the Scan Axis encoder sensor readings.
• Remedy: 1. Check whether the Encoder Strip is dirty. If necessary, clean it. Pay special attention to the area near the Service Station. Follow the instructions on the front panel after selecting the Ink menu and then Clean Encoder Strip. 2. Check whether the Encoder Strip is broken or damaged. If necessary, replace it. 3. Clean the Encoder Sensor. 4. Replace the Encoder Sensor. 5. Perform the Scan Axis diagnostic test to troubleshoot the problem further.

• Code: 94:01
• Description: Substrate unsuitable for color calibration
• Causes: The substrate is not suitable for color calibration, being too dark, too colored, or transparent.
• Remedy: • If accurate color is important, change to a different substrate type (preferably an HP substrate) that satisfies the conditions for color calibration. • If accurate color is not important, print without color calibration.

• Code: 94:02
• Description: Color calibration error: inconsistent colors
• Causes: Color calibration error: some of the consistency checks on the Color Sensor measurements failed.
• Remedy: 1. Ensure that the substrate type selected corresponded to the substrate actually loaded. 2. Inspect the CLC printed target to detect any printing defect: banding, missing colors, etc. If an issue is detected, run the Printing IQ Full Calibration procedure to fix any printing problems. 3. Check that color calibration is supported for this substrate type: translucent, plain, and heavily colored substrates cannot be color-calibrated. 4. If the problem persists, try calibrating an HP Coated Paper (if available). If this calibration fails, replace the Color Sensor.