• Code: 59.00.05
• Display: 59.00.05
• Description: Fuser motor (M2) start up error or fuser motor (M2) rotational error- pressure roller, delivery roller, fuser pressurization, primary transfer roller disengagement
• Remedy: 1. Use the fuser motor (M2) drive test in the component test to verify that the fuser motor is properly functioning. If it is not, replace the fuser motor assembly. 2. If the product was previously serviced, check the connector (J15) on the fuser motor and the connector (J117) on the DC controller PCA.

• Code: 59.00.30
• Display: 59.00.30 Error
• Description: A fuser motor startup error has occurred.
• Remedy: 1. Turn the product off and then on. 2. If the problem persists, perform the fuser motor component test in the Troubleshooting menu. 3. Make sure that the connector J117 on the DC controller PCA is securely connected. 4. Replace the fuser motor (M2; RM1-4983-000CN). 5. If the error persists, elevate the problem to your Global Business unit.

• Code: 59.00.40
• Display: 59.00.40 Error
• Description: A fuser motor rotational error has occurred.
• Remedy: 1. Turn the product off and then on. 2. If the problem persists, perform the fuser motor component test in the Troubleshooting menu. 3. Make sure that the connector J117 on the DC controller PCA is securely connected. 4. Replace the fuser motor (M2; RM1-4983-000CN). 5. If the error persists, elevate the problem to your Global Business unit.

• Code: 59.00.90
• Display: 59.00.90
• Description: TB motor (M1) start up error or ITB motor (M1) abnormal rotational error
• Remedy: 1. Remove the ITB and check for damage. 2. Use the ITB motor (M1) drive test in the component test to verify that the ITB motor is properly functioning. If it is not, replace the ITB motor assembly. 3. If the product was previously serviced, check the connectors at the ITB motor assembly and the DC controller. See the circuit diagram for details.

• Code: 59.00.A0
• Display: 59.00.A0
• Description: TB motor (M1) start up error or ITB motor (M1) abnormal rotational error
• Remedy: 1. Remove the ITB and check for damage. 2. Use the ITB motor (M1) drive test in the component test to verify that the ITB motor is properly functioning. If it is not, replace the ITB motor assembly. 3. If the product was previously serviced, check the connectors at the ITB motor assembly and the DC controller. See the circuit diagram for details.

• Code: 59.00.B0
• Display: 59.00.B0 Cleaning motor error Replace Toner Collection Unit
• Description: This message displays for one of the following reasons: • The cleaning motor is stuck. • The TCU is full. • The chute at the top of the TCU is clogged.
• Remedy: Replace the TCU (RM1-4989-000CN).

• Code: 59.00.C0
• Display: 59.00.C0
• Description: Developing disengagement motor (M10) error
• Remedy: 1. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests • Component Test Use the Alienation Motor test to verify that the disengagement mechanisms are properly functioning. If they are not, replace the developing disengagement motor. 2. Check the following connectors: • On the developing disengagement motor (M10): Connector J25 • On the high-voltage power supply PCA: Connectors J261 and J251 • On the DC controller PCA: Connectors J138 and J106 3. Use the Manual Sensor Test to verify that the developer disengagement sensor (SR11) is properly functioning. The sensor is located inside the main drive assembly and cannot be reached for testing. Disconnect the connector (J112) at the DC controller while in Manual Sensor Test mode to verify the sensor operation. If it is not operating, replace the main drive assembly. NOTE: The normal state is 0. Locate the in-line connector (J70) in the cable that is connected to developing-home-position sensor (SR11). To find this connector, remove the left-side cover and look in the area below the support plate. Disconnect the in-line connector. The state of sensor (SR11) should change to 1. 4. If the motor is defective, replace the motor (M10). If the sensor is defective, replace the main-drive assembly (RK2-2415-000CN; development disengagement stepping motor M10). 5. If the error persists, elevate the problem to your Global Business unit.

• Code: 59.00.F0
• Display: 59.00.F0
• Description:
• Remedy: 1. The product initializes and the 59.00.F0 Error displays (the product is unable to print). This error might be caused by one of the following conditions: • ITB is stuck and cannot rotate • Sensor SR17 (primary transfer-roller-disengagement) is defective 2. Make sure that the ITB is correctly installed. Turn the product off, and then on. 3. Manually test the ITB alienation sensor (SR17). Remove the ITB, and then rotate the gear (callout 1) to move the flag (callout 2). If the flag does not actuate, replace the ITB. 4. If the ITB flag is broken or damaged, replace the ITB (CC468-67907). Otherwise, continue with the next step. 5. Open the right door and defeat the interlock switch. With the ITB removed, perform the ITB Contact/Alienation test using the following steps. a. Press the Menu button. b. Press the Menu button again. c. Press the down arrow button to highlight the Component test item, and then touch the OK button. d. Press the down arrow button to highlight the ITB/Contact/Alienation item, and then touch the OK button. During the test (which takes about 20 seconds), observe the alienation drive hub (located above the cyan cartridge). If the alienation drive hub does not rotate, the problem might be the fuser motor or the fuser-drive assembly. The fuser motor is included in the fuser drive assembly. e. If the test is successful, the message Exit Diagnostics displays on the control panel. Touch the OK button, and then continu to the next step. Run the ITB Contact/Alienation test and observe the alienation drive hub, which is above the cyan cartridge. If the alienation hub does not rotate, the problem could be the fuser motor or the fuserdrive assembly. 6. Use the Manual Sensor Test to test SR17. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests • Manual Sensor Test Observe the state of sensor I on the control panel. The normal state is 0. Insert a piece of paper into the SR17 sensor bracket. The state of the sensor on the control panel should change to 1. 7. Replace the sensor (SR17). NOTE: You do not need to replace the entire rear pre-exposure assembly to replace SR17. Order part number WG8-5696-000CN, Photo interrupter. To replace the see the following procedure. Remove and replace SR17 1. Turn the product off, remove the black and cyan toner cartridges, fuser, and the ITB. TIP: Make sure that there is sufficient light inside the product to see the sensor. If the error persists, contact your global business unit (BGU) to escalate the problem.