• Code: 13.97.33
• Display: 13.97.33
• Description: Stapler 3 Jam Booklet Staple Jam (Rear) - Jam in booklet stapler 3 Finisher jam: rear booklet stapler (SW5) When the rear-staple motor (M6) is rotated forward, the staple home-position sensor (SW5) does not turn back on after the prescribed time has elapsed after it goes off (0.4 seconds).
• Remedy: 1. Check the rear-booklet stapler unit for jammed staples. 2. Check the rear-booklet stapler unit for loose staples. 3. Inspect the rear-booklet-stitch stapler unit for damage. 4. Verify that HP approved staples for this stapler are being used. 5. Verify that the wiring at the stapler unit and the connector are not damaged. 6. Replace the staple cartridge.

• Code: 13.98.A3
• Display: 13.98.A3
• Description: Booklet Output Sensor Stay Jam - Jam in the front left door (booklet). Occurs when the folded booklet exits the folding rollers and passes PI11 booklet delivery sensor but does not reach the booklet delivery sensor (PI6) within the expected time.
• Remedy: 1. Check the folder-roller area for a jam or media wrapped around the rollers. 2. Check sensor PI6 for damage. 3. Make sure that the sensor is not obstructed. 4. Make sure that sensor PI6 is securely fastened to the chassis. 5. Replace sensor or assembly as needed.

• Code: 13.98.D3
• Display: 13.98.D3
• Description: Booklet Output Sensor Delay Jam - Jam in the front left door (booklet). Finisher stay jam at the booklet-output sensor (PI6) Media is present at P6
• Remedy: 1. Check the folder-roller area for a jam or media wrapped around the rollers. 2. Check sensor PI6 for damage. 3. Make sure that the sensor is not obstructed. 4. Make sure that sensor PI6 is securely fastened to the chassis. 5. Replace sensor or assembly as needed

• Code: 13.A1.D1
• Display: 13.A1.D1
• Description: Paper Delay Jam in Tray 1 This jam occurs when the media does not reach the Tray 1 feed sensor (PS2502) in the designated amount of time after the start of media pick-up from Tray 1. This is a no-pick jam from Tray 1.
• Remedy: 1. Clear the jam in the area indicated. 2. Close the door to allow the product to attempt to clear the jam. 3. Check and replace the Tray 1 pickup rollers as needed. 4. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 5. Test PS2502 using the sensor test to verify that the sensor is functioning correctly. 6. Run the Tray 1 pickup/feed motor drive test to verify that the feed motor is functioning correctly. 7. If it is not, replace the right door assembly.

• Code: 13.A1.FF
• Display: 13.A1.FF
• Description: Residual Media Jam in Tray 1 This jam occurs when residual media is detected at the Tray 1 feed sensor (PS2502) at power on.
• Remedy: 1. Clear the jam in the area indicated. 2. Close the door to allow the product to attempt to clear the jam. 3. Make sure that the sensor PS2502 flag moves smoothly and that the sensor is not damaged. If the flag is damaged, replace Tray 1. 4. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 5. Test PS2502 using the Manual sensor test to verify that the sensor is functioning correctly. 6. Run the Tray 1 pickup/feed motor drive test to verify that the feed motor is functioning correctly. If it is not, replace the right door assembly. 7. If the issue is not resolved, replace the right door assembly.

• Code: 13.A2.D2
• Display: 13.A2.D2
• Description: Jam in Tray 2 This jam occurs when the media does not reach the Tray 2A feed sensor (PS1402) in the designated amount of time after the start of media pick-up from Tray 2. This is a no-pick jam from tray 2.
• Remedy: 1. Open Tray 2, remove any jammed paper, and then close the tray. 2. Open and close the upper right door to allow the product to attempt to clear the jam. 3. Make sure that the Tray 2 pickup, feed, and separation roller are installed correctly and show no damage or wear. 4. Clean or replace the pickup/feed rollers as needed. 5. Check the connectors at the sensor, feed motor, and the DC controller PCA. 6. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 7. Run the Tray 2 pickup/feed motor drive test to verify that the feed motor is functioning correctly. If it is not, replace the pickup assembly. 8. Test PS1402 using the Tray/Bin Manual sensor test to verify that the sensor is functioning correctly. 9. If the error persists, replace the paper pickup assembly.

• Code: 13.A2.FF
• Display: 13.A2.FF
• Description: Residual Media Jam in Tray 2 This jam occurs when residual media is detected at the Tray 2A feed sensor (PS1402), the Tray 2B feed sensor (PS1401), or the Tray 2C path feed sensor (PS8) at power on.
• Remedy: 1. Open Tray 2, remove any jammed paper, and then close the tray. 2. Open and close the upper right door to allow the product to attempt to clear the jam. 3. Make sure that the Tray 2 pickup, feed, and separation roller are installed correctly and show no damage or wear. 4. Clean or replace the pickup/feed rollers as needed. 5. Check the connectors at the sensor, feed motor, and the DC controller PCA. 6. Check connector (J221) on the DC controller PCA and interconnect J21. 7. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 8. Test PS1402, PS1401, and PS8 using the Tray/Bin Manual sensor test to verify that the sensors are functioning correctly. 9. Run the Tray 2 pickup/feed motor drive test to verify that the feed motor is functioning correctly (listen for the motor to activate). If it is not, replace the pickup assembly. 10. If the error persists, replace the paper pickup assembly.

• Code: 13.A3.D3
• Display: 13.A3.D3
• Description: Jam In Tray 3 This jam occurs when the media does not reach the Tray 3A feed sensor (PS1404) in the designated amount of time after the start of media pick-up from Tray 3. This is a no-pick jam from Tray 3.
• Remedy: 1. Open Tray 3, remove any jammed paper, and then close the tray. 2. Open and close the upper right door to allow the product to attempt to clear the jam. 3. Make sure that the Tray 3 pickup, feed, and separation roller are installed correctly and show no damage or wear. 4. Clean or replace the pickup/feed rollers as needed. 5. Check the connectors at the sensor, feed motor, and the DC controller PCA. 6. Check connector (J221) on the DC controller PCA and interconnect J21. 7. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 8. Test PS1404 using the Tray/Bin Manual sensor test to verify that the sensors are functioning correctly. 9. Run the Tray 3 pickup/feed motor drive test to verify that the feed motor is functioning correctly. If it is not, replace the pickup assembly. 10. If the error persists, replace the paper pickup assembly.