• Code: 13.84.Az
• Display: 13.84.Az
• Description: Accumulator Tray Stay Jam . Jam in the top left door. Upper-paper-path-entry sensor (PI104) has signaled that paper has passed but the output bin Sensor PI112 or PI111 does not actuate within the expected time. The specific jam error code will be one of the following forms: • 13.84.A0 • 13.84.A1 • 13.84.A2 • 13.84.A3
• Remedy: 1. Remove any media jammed in the upper paper path between sensor PI104 and output bin. 2. Check the accumulator for damage or obstructions. 3. Ensure M109 Trailing Edge Assist Motor functions properly 4. Replace M109 or Assembly as needed.

• Code: 13.89.3z
• Display: 13.89.3z
• Description: Stacker Staple Jam . Stapler 1 Jam in the front left door. When the staple motor (M41) is rotated forward, the staple home-position sensor (PI120) does not turn back on after the prescribed time has elapsed after it goes off, and the staple home-position sensor (PI120) turns on within the prescribed time after the staple motor (M41) is rotated backwards. The specific jam error code will be one of the following forms: • 13.89.30 • 13.89.31 • 13.89.32
• Remedy: 1. Check the stapler unit for jammed staples. 2. Check the stapler unit for loose staples and paper dust. 3. Inspect the stapler unit for damage. 4. Remove the stapler cartridge and make sure HP-approved staples are being used. 5. Verify that the wiring at the stapler unit and the connector are not damaged. 6. Install new staple cartridge and retest. 7. If the error persists, replace the stapler unit.

• Code: 13.90.Az
• Display: 13.90.Az
• Description: Booklet Inlet Sensor Stay Jam - Jam in the front left door Finisher stay jam at booklet-making paper entry sensor (PI22) Occurs when the booklet-making paper-entry sensor (PI22) remains activated longer than expected, suggesting that there is a paper jam at the sensor. The specific jam error code will be one of the following forms: • 13.90.A0 • 13.90.A3
• Remedy: 1. Remove any media in the upper paper path that might be activating sensor PI22. 2. Verify that the sensor flag is not damaged, moves freely, and is correctly aligned with the sensor body. 3. Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust and debris. 4. Verify that the wiring at the sensor is not damaged and that the intermediate connectors between sensor PI22 and connector J21 on saddle-stitcher controller PCA for damage and proper connections. 5. If issue still remains, replace sensor

• Code: 13.90.Dz
• Display: 13.90.Dz
• Description: Booklet Inlet Sensor Delay Jam . Jam in the front left door Finisher delay jam at booklet-making paper entry sensor (PI22). Error occurs when booklet making function is selected and after the engine signals the finisher that it is delivering paper to the finisher. The booklet-making paper-entry sensor (PI22) is not activated within the expected time period after receiving the engine's delivery signal, suggesting that a paper jam has occurred somewhere between the Reversing Assembly and sensor PI22. The specific jam error code will be one of the following forms: Control-panel diagnostics: M9 (Inlet Motor), SL5 (Inlet-Switch Solenoid) • 13.90.D0 • 13.90.D3
• Remedy: 1. Print and analyze the event log, looking for related jams occurring either in the Switch Back assembly or the Hole Punch assembly. These errors might be the result of media failing to reach the output device in the correct amount of time. Troubleshoot all Printer Engine Jams first. 2. Make sure that media is in good condition, and not wrinkled or damaged. 3. Make sure that the correct paper size in the trays is selected according the paper size being fed. 4. Check the finisher entry-point guides for damage. 5. Verify where the leading edge of the media is when Jam occurs. 6. Has media made it through Switch Back registration? • Test M2 registration motor 7. Verify that the finisher rollers are turning before the media leaves the Printer. • If the rollers are not turning, test motor M110 by using the finisher component test from the control-activate during the test, check the connectors for motor M110 (Saddle inlet Motor) 8. Make sure that connector J17 is fully seated on the stacker controller PCA. If the error persists, replace motor M9 or the saddle-paper-feeder assembly for the type finisher you are working on. 9. Only if the error persists and none of the previous steps correct the problem, replace the stacker controller PCA. If media is found in the finisher but has not reached sensor PI22, perform the following steps: 1. Check the sensor for obstructions. 2. Verify that the sensor flag is not damaged, moves freely, and is correctly aligned with the sensor body. Make sure that the lower end of the flag is not damaged and is correctly positioned to activate the sensor. 3. Make sure that the sensor is securely fastened to the chassis. 4. Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust and debris. 5. Verify that the wiring at the sensor is not damaged and that the intermediate connectors between the sensor and connector J21 on the saddle-stitcher controller PCA are fully seated. 6. Replace the sensor if necessary. If PI22 is determined to be the failure point, replace the saddlepaper- feeder assembly, which includes PI22. 7. Only if the error persists and none of the previous steps correct the problem, replace the saddlestitcher controller PCA. If media is found in the finisher cover sensor PI22 (the sensor is not detecting the media), perform the following steps: 1. Check the upper and lower guides and rollers in the paper path for damage. 2. Make sure that the media-diverter gate (saddle-stitch flapper) is not blocking the paper path. 3. Test solenoid SL5 (inlet-switch solenoid) using the finisher component test from the control panel display. SL5 should be opening and closing the media diverter gate (saddle stitch flapp

• Code: 13.92.FF
• Display: 13.92.FF
• Description: Booklet Initial Jam - Jam in the front left door. Occurs when paper is detected by one of the sensors on the paper-sensor board (PI18, PI19, PI20), vertical-path-paper sensor (PI17), booklet-delivery sensor (PI11), paper positioning-plate paper sensor (PI8), or booklet-making paper-entry sensor (PI22) when the machine is powered on.
• Remedy: 1. Remove media from the booklet-maker paper path. 2. Verify that the sensor flags are not damaged, move freely, and are correctly aligned with the sensor bodies. 3. Carefully clean each sensor body by gently blowing clean air across each sensor to remove dust and debris. 4. Make sure that connectors J6, J9, J10,J13, and J21 are fully seated on the saddle-stitcher controller PCA. 5. Only if the error persists and none of the previous steps correct the problem, replace the saddlestitcher controller PCA.

• Code: 13.94.Az
• Display: 13.94.Az
• Description: Booklet Deliver Sensor Stay Jam . Jam in the front left door. Finisher stay jam at the booklet-delivery sensor (PI11) or the vertical-paper-path sensor (PI17) Occurs when the booklet-delivery sensor (PI11) remains activated longer than expected after sensing the arrival of the new booklet from the folding rollers. Also occurs when the vertical-paper-path sensor (PI17) remains activated longer than expected after the paper has already passed through the folding rollers and is now detected by the booklet-delivery sensor (PI11). The specific jam error code will be one of the following forms: • 13.94.A0 • 13.94.A3e
• Remedy: 1. Check the folder-roller area for a jam. 2. Test the folding motor (M2) by using the finisher component test from the control panel display. Remove the finisher rear cover before starting the test and make sure that the folding rollers are rotating when motor M2 is on. 3. Check sensor PI11 and PI17 for damage. 4. Make sure that the sensors are not obstructed. 5. Make sure that sensor PI11 and sensor PI17 are securely fastened to the chassis. 6. Replace Motor or assembly as needed.

• Code: 13.94.Dz
• Display: 13.94.Dz
• Description: Booklet Deliver Sensor Delay Jam . Jam in the front left door. Finisher stay jam at the booklet-delivery sensor (PI11) or the vertical-paper-path sensor (PI17) Occurs when the folded booklet exits the folding rollers and does not reach the booklet delivery sensor (PI11) within the expected time. The specific jam error code will be one of the following forms: • 13.94.D0 • 13.94.D3
• Remedy: 1. Check the folder-roller area for a jam or media wrapped around the rollers. 2. Check sensor PI11 for damage. 3. Make sure that the sensor is not obstructed. 4. Make sure that sensor PI11 is securely fastened to the chassis. 5. Replace Motor or assembly as needed.

• Code: 13.96.33
• Display: 13.96.33
• Description: Stapler 2 Jam Booklet Staple Jam (Front) - Jam in booklet stapler 2 Finisher jam: front-booklet stapler (SW7) When the rear-staple motor (M7) is rotated forward, the staple home-position sensor (SW7) does not turn back on after the prescribed time has elapsed after it goes off (0.4 seconds).
• Remedy: 1. Check the front-booklet stapler unit for jammed staples. 2. Check the front-booklet stapler unit for loose staples. 3. Inspect the front-booklet stapler unit for damage. 4. Verify that HP approved staples for this stapler are being used. 5. Verify that the wiring at the stapler unit and the connector are not damaged. 6. Replace the staple cartridge. NOTE: Replace both the front and rear cartridges at the same time so that the staple low sensors will properly detect the level of staples in the cartridges. 7. Only if the error persists and none of the previous steps correct the problem, replace the saddlestapler assembly.