• Code: 10.23.70
• Display: 10.23.70 Printing Past Very Low
• Description: The product indicates when the fuser kit is very low. The actual remaining fuser kit life might vary. You do not need to replace the fuser kit at this time unless print quality is no longer acceptable. After an HP supply has reached the very low threshold, the HP premium protection warranty ends.
• Remedy: If print quality is no longer acceptable, replace the fuser kit. See the parts chapter in the service manual for the fuser kit part number. Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.

• Code: 10.32.00
• Display: 10.32.00 Unauthorized supply
• Description: This error message displays when a supply (or supplies) has been inserted into the product and the product determines that HP is in the OEM field, but the supply (or supplies) does not pass the new authentication test. This error will only be shown if the product currently has all genuine supplies.
• Remedy: Choose to continue past this error by touching OK.

• Code: 11.00.01
• Display: 11.00.01 Internal clock error
• Description: This message indicates a problem with the formatter's real time clock. The product real time clock has experienced an error. 01=dead clock 02=dead real time clock
• Remedy: 1. Whenever the product is turned off and then turned on again, set the time and date on the control panel. 2. If the error persists, you might need to replace the formatter.

• Code: 11.00.02
• Display: 11.00.01 Internal clock error
• Description: This message indicates a problem with the formatter's real time clock. The product real time clock has experienced an error. 01=dead clock 02=dead real time clock
• Remedy: 1. Whenever the product is turned off and then turned on again, set the time and date on the control panel. 2. If the error persists, you might need to replace the formatter.

• Code: 13.60.Az
• Display: 13.60.Az
• Description: Stacker Entrance Sensor Stay Jam . Jam in the top left door Finishers upper-feed-path-entry sensor (PI103) is remaining activated longer than expected, suggesting that paper has jammed at the sensor.
  The specific jam error code will be one of the following forms: • 13.60.A1 • 13.60.A2 • 13.60.A3
• Remedy: 1. Remove any media in the upper paper path that might be activating sensor PI33.. 2. Verify that the sensor flag is not damaged, moves freely, and is correctly aligned with the sensor body. 3. Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust and debris. 4. Verify that the wiring at the sensor is not damaged and that the connector J708 on the stacker controller PCA is fully seated

• Code: 13.60.Dz
• Display: 13.60.Dz
• Description: Stacker Entrance Sensor Delay Jam Jam in the top left door. The engine signals the finisher that paper is about to enter the finisher from either the Switch Back assembly or the Hole Punch assembly if installed. The finisher's upper-feed-path-entry sensor (PI103), which detects paper entering the finisher, does not detect the paper within the expected time period triggering the error.
  The specific jam error code will be one of the following forms: • 13.60.D1 • 13.60.D2 • 13.60.D3
• Remedy: 1. Print and analyze the event log, looking for related jams occurring either in the Switch Back assembly or the Hole Punch assembly. These errors might be the result of media failing to reach the output device in the correct amount of time. Troubleshoot all Printer Engine Jams first. 2. Make sure that media is in good condition, and not wrinkled or damaged. 3. Make sure that the correct paper size in the trays is selected according the paper size being fed. 4. Check the finisher entry-point guides for damage. 5. Verify where the leading edge of the media is when the Jam occurs. 6. has media made it through Switch Back registration? Test M2 registration motor 7. Verify that the finisher rollers are turning before the media leaves the Printer. If the rollers are not turning, test motor M110 and M101 by using the finisher component test from the controlactivate during the test, check the connectors for motor M110 (Saddle inlet Motor) M101 (inlet motor). 8. Make sure that connector J17 is fully seated on the stacker controller PCA.. If the error persists, replace motor M110 or M101 or the corresponding assembly. 9. Replace the stacker controller PCA. 10. If media is found in the finisher but has not reached sensor PI103, perform the following steps: • Check the upper and lower guides and rollers in the paper path for damage. • Make sure that the media diverter gate is not blocking the paper path. 11. If media is found in the finisher-covering sensor PI103 (the sensor is not detecting the media), perform the following steps: • Check the sensor for obstructions. . • Verify that the sensor flag is not damaged, moves freely, and is correctly aligned with the sensor body. • Make sure that the lower end of the flag is not damaged and is correctly positioned to activate the sensor. 12. Make sure that the sensor is securely fastened to the chassis. 13. Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust and debris. 14. Verify that the wiring at the sensor is not damaged and that the intermediate connector J1007 and connector J3 on the stacker controller PCA are fully seated. 15. Replace the sensor if necessary. 16. Only if the error persists, Replace the stacker controller PCA.

• Code: 13.60.FF
• Display: 13.60.FF
• Description: Stacker Initial Jam Jam in the top left door (left bins). Finisher stay jam at either PI103 or PI104 when engine powered on. When the engine is powered on, the finisher's upper-feed-path-entry sensor (PI103) or the upperfeed- path-exit sensor (PI104) is activated suggesting that there is paper in the upper paper path of the finisher at sensors PI103 or PI104.
• Remedy: 1. Open the top door and remove any media in the paper path (media detected at PI103). 2. Raise the upper paper path (exit) delivery rollers and remove any media in the paper path (media detected at PI104). 3. Remove all paper found from the top left door area. 4. Verify that the sensor flags are not damaged, move freely, and are correctly aligned with the sensor body and properly mounted. Also check wiring and connectors for damage or loose connections 5. Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust and debris. 6. Verify that the sensor connectors (J2 and J3) are fully seated on the stacker controller PCA. Replace sensor PI103 and PI104 7. Only if the error persists, replace the stacker controller PCA..

• Code: 13.64.Az
• Display: 13.64.Az
• Description: Stacker Delivery Sensor Stay Jam : Jam in the top left door (left bins) Finisher's upper-paper-path-exit sensor (PI104) remains activated longer than expected suggesting that paper has jammed at the sensor. The specific jam error code will be one of the following forms: • 13.64.A1 • 13.64.A2 • 13.64.A3 Control-panel diagnostics: M101 (entrance motor), SL102 (buffer-roller solenoid), and SL103 (outputroller solenoid) PI104 is located on the front frame of the finisher, above the main stapler unit.
• Remedy: 1. Remove any media in the upper paper path that might be activating sensor PI104. 2. Carefully clean the sensor body, by gently blowing clean air across the sensor to remove dust and debris. 3. Verify that the sensor flag is not damaged, moves freely, and is correctly aligned with the sensor body. 4. Lift-swing-guide assembly at the paper exit area to output bins and inspect for jammed paper, obstructions, or damage. 5. Run a diagnostic through the engine control panel and turn on M101 (entrance motor) to observe gear rotations on the upper-rear frame of the finisher. Ensure that the first delivery rollers and buffer rollers that pass paper to and from PI104 are rotating. 6. Test SL102 (buffer-roller solenoid) and SL103 (output-roller solenoid) using the control-panel diagnostics. 7. Check wiring from sensor PI104 to stacker-control-board connector J2 for damage. 8. Only if the error persists and none of the previous steps correct the problem, replace the stacker controller PCA.