• Code: 13.D3.Bz
• Display: 13.D3.Bz
• Description: Multi-feed to duplex re-feed jam • 13.D3.B1 The fuser is printing in fuser mode Auto Sense special case distinguished from "typed" Normal. • 13.D3.B2 The fuser is printing in fuser mode Normal. • 13.D3.B3 The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode). • 13.D3.B4 The fuser is printing in fuser mode Heavy 1. • 13.D3.B5 The fuser is printing in fuser mode Heavy 2. • 13.D3.B6 The fuser is printing in fuser mode Heavy media 3. • 13.D3.B7 The fuser is printing in fuser mode Glossy media 1. • 13.D3.B8 The fuser is printing in fuser mode Glossy media 2. • 13.D3.B9 The fuser is printing in fuser mode Glossy media 3.
• Remedy: 1. Make sure that customer is using HP Genuine cartridge and again test this printer with another working or new cartridge.2. Perform the continuous test in simplex mode at least 50 pages to make sure that issue is occurring while printing duplex printing only.3. Test duplexing from multiple trays to see if issue is TRAY specific or not. If jam occurs from specific tray Troubleshoot tray pick and feed issue.4. Make sure Tray is set correctly. If Tray 1 is set to ANY size ANY Type set it to the size customer is trying to print on.5. Remove the duplexer and clean the printer duplex path properly for any debris or dust.6. Check and Clean the status charge eliminator properly. (Next to transfer roller).7. Ensure all connections to duplex on the DC are properly seated.8. If needed replace the Duplex unit and the Fusing assembly and test.

• Code: 13.D3.Dz
• Display: 13.D3.Dz
• Description: Late to duplex re-feed jam. • 13.D3.D1 The fuser is printing in fuser mode Auto Sense special case distinguished from "typed" Normal. • 13.D3.D2 The fuser is printing in fuser mode Normal. • 13.D3.D3 The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode). • 13.D3.D4 The fuser is printing in fuser mode Heavy 1. • 13.D3.D5 The fuser is printing in fuser mode Heavy 2. • 13.D3.D6 The fuser is printing in fuser mode Heavy media 3. • 13.D3.D7 The fuser is printing in fuser mode Glossy media 1. • 13.D3.D8 The fuser is printing in fuser mode Glossy media 2. • 13.D3.D9 The fuser is printing in fuser mode Glossy media 3
• Remedy: 1. Open the right door and clear all paper from jam area.2. Perform the continuous test in simplex mode at least 50 pages to make sure that issue is occurring while printing duplex printing only.3. Test duplexing from multiple trays to see if issue is TRAY specific or not. If jam occurs from specific tray troubleshoot tray pick and feed issue.4. Make sure Tray is set correctly. If Tray 1 is set to ANY size ANY Type set it to the size customer is trying to print on.5. Ensure all connections to duplex on the DC are properly seated.6. If needed replace the Duplex unit and the Fusing assembly and test.

• Code: 13.E5.FF
• Display: 13.E5.FF
• Description: A power on jam has occurred
• Remedy: Check the printer for a jam.

• Code: 13.EA.FF
• Display: 13.EA.FF
• Description: A door jam has occurred.
• Remedy: Check the printer for a jam. See the clear jams section in the service manual. Use the component test to isolate a faulty door switch or sensor.

• Code: 13.EE.FF
• Display: 13.EE.FF
• Description: A door jam has occurred.
• Remedy: Check the printer for a jam. See the clear jams section in the service manual. Use the Manual sensors test or Tray/Bin manual sensors test to isolate a faulty door switch or sensor.

• Code: 13.FF.EE
• Display: 13.FF.EE
• Description: A power on jam has occurred
• Remedy: Check the printer for a jam. See the clear jams section in the service manual.

• Code: 13.FF.FF
• Display: 13.FF.FF
• Description: A power on residual paper jam has occurred. This error has no specific sensor designated. It could be any sensor in the media feed path.
• Remedy: action1. Check the printer for a jam.2. Look for media present or obstructions in paper path. View event log to determine if other Jam errors are occurring and troubleshoot those errors.3. Use the Manual sensors test or Tray/Bin manual sensors test to isolate a faulty door switch or sensor.4. Replace parts as determined by Sensor tests or obstructions.

• Code: 20.00.00
• Display: 20.00.00 Insufficient memory <device>
• Description: Event log message 20.00.00. The printer does not have enough memory to print the page. The printer received more data than can fit in the available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.
• Remedy: Touch the OK button to print the transferred data. Some data might be lost. Reduce the page complexity or add printer memory.