• Code: 62
• Display: 62 NO SYSTEM To continue turn off then on
• Description: A problem exists with the device firmware.
• Remedy: 1. Turn the device off, and then turn the device on. 2. Upgrade the firmware. 3. Replace the formatter.

• Code: 64
• Display: 64 ERROR To continue turn off then on
• Description: A scan buffer error occurred.
• Remedy: 1. Turn the device off, and then turn the device on. 2. Make sure that the connectors at the laser/scanner and the dc controller (J321) are fully seated. 3. If the problem persists, perform an RFU.

• Code: 65.12.99
• Display: 65.12.99 Output Accessory Disconnected
• Description: The optional stapler/stacker is disconnected
• Remedy: Check the connector (J2100) on the stapler/ stacker controller PCA. Check the connector (J302) on the dc controller. Check all of the connectors between the HCI PCA(s) and the engine. Check the J1502 connector on the HCI PCA (S).

• Code: 66.00.15
• Display: 66.00.15 External Device Failure Turn off, check connection, turn on
• Description: A external device error has occurred.
• Remedy: Tip If the error occurred during a remote firmware upgrade (RFU) and the MFP lost communication with the external device, the message Resend external accessory firmware will display. Resend the RFU. 1. Turn the power off. 2. Check all of the connections on the dc controller PCA, optional staple/stacker PCA, and optional HCI PCA(s). 3. Turn the power on

• Code: 66.12.XX
• Display: 66.12.XX Stapler/Stacker Failure
• Description: The optional stapler/stacker has failed.
  XX
  - 01 = communication error - 02 = jogger motor (home position could not be found) - 03 = stapler motor malfunction (stapler could not return to home position) - 23 = communication error - 33 = output roller (lift motor could not reach home position) - 35 = stapler malfunction (stapler self prime sensor did not activate) - 40 = communication error - 41 = communication error
• Remedy: Turn the power off and then on. Check all of the connectors on the staple stacker PCA. Check the connectors between the staple stacker PCA and the dc controller (J302).

• Code: 68.X
• Display: 68.X Permanent Storage Full To Continue Touch OK
• Description: The device NVRAM is full. Some settings saved in the NVRAM might have been reset to the factory defaults. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage. - 68.0 = Onboard-NVRAM failure - 68.1 = Memory-DIMM or hard-disk failures
• Remedy: Touch OK to clear the message. If the message is not cleared, turn the device off, and then turn the device on. 1. For 68.0 errors, perform an NVRAM initialization. 2. For 68.1 errors: a. Use the HP Web Jetadmin software to delete files from the hard disk. b. Turn the power off. Reseat the memory DIMM. Turn the power on. c. Reinitialize the hard disk. d. Replace the hard disk. e. Replace the formatter

• Code: 68.X
• Display: 68.X Permanent Storage Write Fail To Continue Touch OK
• Description: The device NVRAM is failing to write. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage. - 68.0 = Onboard-NVRAM failure - 68.1 = Memory-DIMM or hard-disk failure
• Remedy: Touch OK to clear the message. If the message is not cleared, turn the device off, and then turn the device on. 1. For 68.0 errors, perform an NVRAM initialization. 2. For 68.1 errors: a. Use the HP Web Jetadmin software to delete files from the hard disk. b. Replace the formatter. c. Reinitialize the hard disk. See Midlevel boot key sequences on page 504. d. Replace the hard disk.

• Code: 68.X
• Display: 68.X Storage error settings changed To continue touch OK
• Description: One or more device settings are invalid and have been reset to the factory-default settings. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage.
• Remedy: Touch OK to clear the message. If the message is not cleared, turn the device off, and then turn the device on. 1. Determine which settings have changed by printing a control-panel menu map. 2. Perform an NVRAM initialization.