Code :

Code: 50.X
Display: 50.X FUSER ERROR
Description: A fuser error has occurred. The values for X are listed below. • 50.1: Low fuser temperature of thermistor (TH1) • 50.2: Fuser warm-up service • 50.3: High fuser temperature of thermistor (TH1) • 50.4: Faulty fuser (drive circuit failure) • 50.8: Lower fuser temperature of thermistor (TH2) • 50.9: High fuser temperature of thermistor (TH2)
Remedy: 1. Power cycle the product to determine if the error is persistent. 2. Verify that the correct fuser model is installed in the product. 3. Verify that the correct voltage fuser is installed in the product. 4. 50.2 errors: Make sure that the connectors J8002 and J1505 are fully seated on the ECU, and connector J18 is fully seated on the fuser. 5. 50.1, 50.3, 50.8, and 50.9 errors: Make sure that the connectors J18 and J1608 are fully seated on the ECU. 6. 50.8 errors: Remove the fuser and make sure that there is no residual media or toner has built up on the fuser. 7. 50.4 errors: Make sure that the power to the product meets the specifications for the product. NOTE: If the power supplied to the product is outside the specifications, the fuser temperature control circuit will not properly work, causing a fuser malfunction. Make sure that the connector J1002 and J1505 are fully seated on the ECU. If the error persists, replace the ECU. 8. If the error persists, replace the fuser.

Code: 51.XY
Display: 51.XY ERROR
Description: A laser/scanner error has occurred.
Remedy: 1. From the DIAGNOSTICS menu, run the laser/scanner motor component test. Verify that you can hear the motor rotate. 2. If you cannot hear the motor rotate, verify that connector J1702 and connector J1505 are fully seated on the DC controller PCA (ECU). 3. Verify that the connector J100 on the laser/scanner assembly is securely attached. 4. If the error persists, replace the laser/ scanner assembly.

Code: 52.XY
Display: 52.XY ERROR
Description: A laser/scanner error has occurred. X = 0, Y = 0: scanner error X = 2, Y = 0: scanner rotation error
Remedy: 1. From the DIAGNOSTICS menu, run the laser/scanner motor component test. Verify that you can hear the motor rotate. 2. If you cannot hear the motor rotate, verify that connector J1702 and J1505 are fully seated on the DC controller PCA (ECU). 3. Verify that the connector J12 on the laser/scanner assembly is securely attached. 4. If the error persists, replace the laser/ scanner assembly.

Code: 55.XX.YY
Display: 55.XX.YY DC CONTROLLER ERROR
Description: A temporary printing error occurred.
Remedy: 1. Turn the product off and then on. 2. Remove any third-party memory or USB device, and then turn the product off and then on. 3. Remove and then reinstall the formatter. 4. If the error persists, remove the formatter and perform an engine test. If the engine test page fails to print, replace the DC controller (part of the ECU). If the engine test page prints, replace the formatter.

Code: 56.X
Display: 56.X ERROR
Description: The input device is unknown. 56.1 = unknown input device
Remedy: 1. Turn the product off and then on. 2. Reinstall all the input devices. 3. Remove all non-HP paper handling devices

Code: 57.XX
Display: 57.XX ERROR
Description: A temporary printing error occurred in one of the two product fans (main fan FM1 or sub fan FM2). 57.03: sub fan FM2 error 57.04: main fan FM1 error
Remedy: 1. Turn the product off and then on. 2. Verify that the main fan connection at connector J1606 on the DC controller PCA (ECU) is firmly seated. 3. Verify that the sub fan connection at connector J1505 on the DC controller PCA (ECU) is firmly seated. 4. Turn the printer on and verify each fan is spinning. 5. Replace the main fan or the sub fan if they are not operational.

Code: 58.XX
Display: 58.XX ERROR
Description: A product error has occurred where a memory tag CPU error was detected, or there is a problem with the air sensor or power supply. • 58.02 = check environmental sensor TH3 • 58.04 = check low-voltage power supply (ECU)
Remedy: Make sure the line voltage and current source meet the electrical specifications for the product. To resolve problems with the power supply: 1. Remove the product from any UPS supplies, additional power supplies, or power strips. Plug the product into a wall outlet and see if this resolves the problem. 2. If the product is already plugged into a wall outlet, try another power source in the building that is independent of the one being used. 3. Replace the ECU.

< 1 2 3 4 >