Code :

Code: 59.2:00
Description: Different S/N found in Main and Backup NVM
Causes: Different S/N found in Main and Backup NVM.
Remedy: Service engineer: • Install only new parts recommended by HP for this printer.

Code: 59.3:10
Description: Euler’s SW error
Causes: Wrong information stored on Euler’s NVM (corrupted data)
Remedy: Call agent: • Switch the power off at the rear of the printer, wait two minutes, then switch it back on again. Service engineer: • Escalate the case to Level 3, requesting new CryptoAsic SIM licenses. Update the CryptoAsic SIM with the delivered licenses.

Code: 59.4:10
Description: Euler’s HW error
Causes: No communication with Euler.
Remedy: Call agent: • Switch the power off at the rear of the printer, wait two minutes, then switch it back on again. Service engineer: 1. Order an Engine Daughter PCA Service Kit. Escalate to Level 3 providing printer Serial Number, Product Number, and the serial number of the Engine Daughter PCA Service Kit. Replace the Engine Daughter PCA. Write in an empty USB the file provided by Level 3. Plug the USB in the printer and reboot. If booting fails, enable diagnostic package with the USB and provide logs to Level 3. 2. Replace the engine PCA. See Engine PCA.

Code: 59.5:19
Description: Wrong Euler Type
Causes: When present Euler type doesn’t correspond with the expected one (ie: a Mercury Euler present on a Nexus one).
Remedy: Call agent: • Switch the power off at the rear of the printer, wait two minutes, then switch it back on again. Service engineer: 1. Order an Engine Daughter PCA Service Kit. Escalate to Level 3 providing printer Serial Number, Product Number, and the serial number of the Engine Daughter PCA Service Kit. Replace the Engine Daughter PCA. Write in an empty USB the file provided by Level 3. Plug the USB in the printer and reboot. If booting fails, enable diagnostic package with the USB and provide logs to Level 3. 2. Replace the engine PCA. See Engine PCA.

Code: 59.6:19
Description: Printer/Printer ID PCA SN mismatch
Causes: The product SN dosen't match the one on the Printer ID PCA.
Remedy: Call agent: • Switch the power off at the rear of the printer, wait two minutes, then switch it back on again. Service engineer: 1. Order an Engine Daughter PCA Service Kit. Escalate to Level 3 providing printer Serial Number, Product Number, and the serial number of the Engine Daughter PCA Service Kit. Replace the Engine Daughter PCA. Write in an empty USB the file provided by Level 3. Plug the USB in the printer and reboot. If booting fails, enable diagnostic package with the USB and provide logs to Level 3. 2. Replace the engine PCA. See Engine PCA.

Code: 59.7:14
Description: CryptoAsic Generic error. Possible Fw upgrade
Causes: CryptoAsic Generic error.
Remedy: Call agent: 1. Switch the Power off at the rear of the printer, wait two minutes, then switch it back on again. 2. Recommend a FW upgrade. Service engineer: • Order a Printer ID PCA Service Kit. Escalate to Level 3 providing printer Serial Number, Product Number, and the serial number of the Printer ID PCA Service Kit. Replace the Printer ID PCA. Copy to an empty USB, the file provided by Level 3. Plug the USB in the printer and reboot. If booting fails, enable diagnostic package with the USB and provide the logs to Level 3.

Code: 60.1:11
Description: RFID tag was not found when trying to configure the printer
Causes: The tag was not found.
Remedy: Call agent: 1. Switch the power off at the rear of the printer, wait two minutes, then switch it back on again. 2. Check the power cord; try connecting it to another power socket. Service engineer: 1. Check that the RFID device is correctly connected. 2. If the error persists, get the printer log and contact Level 3 providing print Serial Number and Product Number.

Code: 60.2:17
Description: RFID configuration is wrong
Causes: RFID configuration is wrong.
Remedy: Call agent: 1. Switch the power off at the rear of the printer, wait two minutes, then switch it back on again. 2. Check the power cord; try connecting it to another power socket. Service engineer: 1. Check that the RFID device is correctly connected. 2. If the error persists, get the printer log and contact Level 3 providing print Serial Number and Product Number.