Remedy: Call agent: • Resend the file to the printer.
Code: 61:08
Description: The Printer cannot process the job
Causes: The Printer cannot process the job. Paper type has changed.
Remedy: Call agent: • Resend the file to the printer.
Code: 61:08.2
Description: The Printer cannot process the job
Causes: The Printer cannot process the job. Job contains format errors or incorrect setting values.
Remedy: Call agent: 1. Resend the file to the printer. 2. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.
Code: 61:09
Description: Unexpected end of job (advisory)
Causes: Unexpected end of job.
Remedy: Call agent: • Resend the job.
Code: 62:04
Description: I/O Reset
Causes: I/O Reset.
Remedy: Call agent: • Reboot the unit. Restore factory settings. Perform a FW upgrade.
Code: 63:04
Description: An input/output problem has occurred with the network card
Causes: An input/output problem has occurred with the network card.
Remedy: Service engineer: 1. Make sure that the network cable is correctly connected to the network card. 2. Check that your printer firmware is up to date. If the problem persists, replace the JDI PCA.
Code: 63:05
Description: The job is reaching the printer too slowly
Causes: The printer cancels the job if there are long pauses of more than 20 seconds.
Remedy: Service engineer: 1. Make sure that a 1 Gigabit Ethernet card is correctly installed in the computer with the RIP. 2. Check the RIP for any error messages. Check that the computer with the RIP is working correctly and has the minimum specification required by the RIP. Check that the hard disk is neither full nor excessively fragmented. 3. Check whether the option RIP while printing is enabled. This option can cause slow printing if the computer is not sufficiently powerful. 4. Try reducing the resolution of the job or increasing the number of passes.
Code: 63:10
Description: JDI card not detected
Causes: JDI card not detected.
Remedy: Call agent: • Switch the printer off, disconnect the power cords. Wait for 3 min. and switch the printer on again. Service engineer: • Reseat the JDI PCA. Replace the JDI.