• Code: 78.2:01
• Description: End of roll is detected in the IMD (Input substrate driver) (Rewinder)
• Causes: The printer has reached an end-of-roll condition: substrate moving, but input spindle not rotating.
• Remedy: Call agent: 1. If the roll is not finished, unload and reload the substrate. 2. Load a new roll. 3. Check that the substrate is not slipping on the spindle.

• Code: 78.3:08
• Description: Invalid PrintZone
• Causes: Printing with ink collector is not available for this PM.
• Remedy: Call agent: • Remove the ink collector.

• Code: 78:08
• Description: Borderless printing is not possible
• Causes: Borderless printing is not possible.
• Remedy: Call agent: 1. In a 64” Full unit, install the Ink Collector provided. 2. Resend the plot.

• Code: 79.2:04
• Description: Operating-system signal error. Segmentation fault
• Causes: Segmentation fault.
• Remedy: Call agent: 1. Turn the power off at the rear of the printer and disconnect both power cords. Reconnect the power cords and turn on the printer. 2. Check that the printer has the latest firmware version. If not, update the firmware to the latest version. 3. If the problem persists, perform Hard Disk Recovery.

• Code: 79:03
• Description: Generic FW error
• Causes: Generic FW error.
• Remedy: Call agent: 1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. 2. Check that the printer has the latest firmware version. If not, update the firmware to the latest version. Service engineer: • If the problem persists, perform a Hard Disk Recovery

• Code: 79:04
• Description: Generic FW error
• Causes: Generic FW error.
• Remedy: Call agent: 1. Turn the power off at the rear of the printer and disconnect both power cords. Reconnect the power cords and turn on the printer. 2. Check that the printer has the latest firmware version. If not, update the firmware to the latest version. 3. Try to reprint the image using different selections in the Rip. Service engineer: • If the problem persists, perform a Hard Disk Recovery

• Code: 81.1:01
• Description: Continuable paper motor shutdown: Paper jam or motor hardware problem Servo shutdown: Paper servo shutdown Paper jam
• Causes: Paper jam or motor hardware problem.
• Remedy: Call agent: 1. Swtich off the printer. 2. Open the Window observing all safety procedure,s and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinchwheels (using the Media Lever) and clear the obstruction. 3. Switch on the printer. 4. Follow the instructions in the Front Panel.

• Code: 81:01
• Description: Paper servo shutdown; possible paper jam
• Causes: Possible paper jam.
• Remedy: Service engineer: 1. If the substrate is nearing the end of the roll, check the remaining substrate is not strongly glued to the substrate core. 2. Open the Window, observing all safety procedures check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of substrate inside the paper path, lift the Pinchwheels (using the Substrate Lever) and clear the obstruction. 3. Check the performance of the rewinder system as it may also cause a servo shutdown. 4. Check that the OMAS Controller Card to PrintMech PCA cable is not damaged. 5. Check that the OMAS Controller Card to PrintMech PCA cable is correctly connected to the OMAS Controller Card and the PrintMech PCA. 6. Perform the Drive Roller service test. 7. If the error continues, replace the Substrate Axis Motor.