• Code: 20.00.00
• Description: Insufficient memory: <Device>. Event log error message 20.00.00. The product does not have enough memory to print the page. The product received more data than can fit in the available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.
• Remedy: Touch the OK button to print the transferred data. Some data might be lost. Reduce the page complexity or add product memory.

• Code: 21.00.00
• Description: Page Too Complex. Event log error message 21.00.00. The product displays this message to indicate that the page decompression process was too slow for the product.
• Remedy: Touch the OK button to continue. There may be some data loss on the page that was being formatted when the error occurred.

• Code: 21.1C.2D
• Description: Page complex error. Event log error message 21.1C.2D. The product displays this message to indicate that the page decompression process was too slow for the product.
• Remedy: Touch the OK button to continue. There may be some data loss on the page that was being formatted when the error occurred.

• Code: 30.01.01
• Description: The flatbed cover sensor was interrupted. The scanner flatbed cover is open. Message appears only in the event log and is not posted on the control panel. The control panel will read Flatbed Cover Open.
• Remedy: No action necessary. This error message should automatically clear. If the error persists, open the Scanner Tests to test the flatbed cover sensor. 1. If the cover is closed, check the cover sensor at the right rear of the scanner for correct mechanical functionality, using the scanner sensor test in the Administration / Troubleshooting / Diagnostics / Scanner Tests Menu. 2. Check the connectors on the scanner control board (SCB) for loose connections. 3. Replace the lid-sensor assembly. 4. Replace the scanner control board (SCB). 5. Replace the integrated scanning assembly (ISA).

• Code: 30.01.02
• Description: Scanner calibration failure. The scanner calibration failed.
• Remedy: 1. Turn the product off, and then on again. 2. After the product warms up, repeat the calibration process. 3. If the error persists, replace the Integrated Scanning Assembly (ISA).

• Code: 30.01.06
• Description: Scanner Fan failure. Scanner fan error. The Copy, Fax and Send options will be grayed out or not present on the control panel and message will be posted in event log.
• Remedy: 1. Turn the product off, and then on again. 2. During the product initialization sequence, listen to the fan to determine if it is operating. 3. the error persists, turn the product off and then check the fan wire-harness connectors. 4. If the error persists, replace the scanner control board (SCB). 5. Replace the integrated scanning assembly (ISA).

• Code: 30.01.08
• Description: Home position error. The scanner optic failed to return to the home position.
• Remedy: 1. Turn the product off, and then on again. 2. Observe the movement of the optics assembly. 3. If the error persists, run the scanner motor test under component test. Administration/ Troubleshooting/Scanner tests/Flatbed motor test 4. If issue still remains and firmware has been upgraded replace scanner control board (SCB). 5. If the error persists, replace the integrated scanning assembly (ISA).

• Code: 30.01.14
• Description: Scan system EEPROM error. Scanner control board (SCB) EEPROM error.
• Remedy: 1. Turn the product off, and then on again. 2. Ensure all connectors on the SCB are connected and properly seated. 3. Ensure the MFP has at latest SCB firmware version. 4. Replace the SCB.