• Code: 322.56
• Description: Separator/Pass-through motor PWM underflow (motor overspeed)
• Remedy: Step 1: 8. Remove the option tray insert. 9. Check the separator roll assembly gear under the tray base for the following: - Gear tooth breakage - Freedom of rotation Does it move freely, and is it free of wear or damage? Yes: Go to step 2. No: Replace the tray.
  Step 2: Check the cable J10 on the option tray controller board. Is it properly connected and free of damage? Yes: Go to step 3. No: Replace the tray.
  Step 3: Check the separator roll assembly for wear or damage. Is it free of wear or damage? Yes: Contact the next level of support. No: Replace the separator roll assembly.

• Code: 324.57
• Description: ACM motor no first encoder
• Remedy: Step 1: Check the cable J11 on the option tray controller board. Is it properly connected? Yes: Go to step 2. No: Reseat the cable.
  Step 2: 10. Remove the option tray insert and bypass the tray present sensor. 11. POR into the Diagnostics Menu and perform a feed test: Diagnostics Menu >Feed Test > choose an option tray 12. Check the ACM for proper operation. Does the ACM freely rotate three times before displaying a jam message? Yes: Go to step 3. No: Replace the ACM assembly.
  Step 3: Is the ACM gear free of wear or damage? Yes: Contact the next level of support. No: Replace the ACM assembly.

• Code: 324.58
• Description: ACM motor stop error
• Remedy: Step 1: Check the cable J11 on the option tray controller board. Is it properly connected? Yes: Go to step 2. No: Reseat the cable.
  Step 2: 10. Remove the option tray insert and bypass the tray present sensor. 11. POR into the Diagnostics Menu and perform a feed test: Diagnostics Menu >Feed Test > choose an option tray 12. Check the ACM for proper operation. Does the ACM freely rotate three times before displaying a jam message? Yes: Go to step 3. No: Replace the ACM assembly.
  Step 3: Is the ACM gear free of wear or damage? Yes: Contact the next level of support. No: Replace the ACM assembly.

• Code: 324.59
• Description: ACM motor PWM underflow (motor overspeed)
• Remedy: Step 1: Check the cable J11 on the option tray controller board. Is it properly connected? Yes: Go to step 2. No: Reseat the cable.
  Step 2: 10. Remove the option tray insert and bypass the tray present sensor. 11. POR into the Diagnostics Menu and perform a feed test: Diagnostics Menu >Feed Test > choose an option tray 12. Check the ACM for proper operation. Does the ACM freely rotate three times before displaying a jam message? Yes: Go to step 3. No: Replace the ACM assembly.
  Step 3: Is the ACM gear free of wear or damage? Yes: Contact the next level of support. No: Replace the ACM assembly.

• Code: 325.60
• Description: Hardware error - Board ID unknown
• Remedy: Step 1: Check all connections to the option tray controller board. Are the properly connected? Yes: Go to step 2. No: Reseat the cables.
  Step 2: Check printer’s firmware level. Is it up to date? Yes: Go to step 3. No: Update the firmware.
  Step 3: Replace the option tray. Does the error remain? Yes: Contact the next level of support. No: The problem is solved.

• Code: 325.61
• Description: Hardware error - Option type unknown
• Remedy: Step 1: Check all connections to the option tray controller board. Are the properly connected? Yes: Go to step 2. No: Reseat the cables.
  Step 2: Check printer’s firmware level. Is it up to date? Yes: Go to step 3. No: Update the firmware.
  Step 3: Replace the option tray. Does the error remain? Yes: Contact the next level of support. No: The problem is solved.

• Code: 325.62
• Description: Hardware error - Product ID unknown
• Remedy: Step 1: Check all connections to the option tray controller board. Are the properly connected? Yes: Go to step 2. No: Reseat the cables.
  Step 2: Check printer’s firmware level. Is it up to date? Yes: Go to step 3. No: Update the firmware.
  Step 3: Replace the option tray. Does the error remain? Yes: Contact the next level of support. No: The problem is solved.

• Code: 325.63
• Description: Hardware error - Sensors are not plugged on the board.
• Remedy: Step 1: Check all connections to the option tray controller board. Are the properly connected? Yes: Go to step 2. No: Reseat the cables.
  Step 2: Check printer’s firmware level. Is it up to date? Yes: Go to step 3. No: Update the firmware.
  Step 3: Replace the option tray. Does the error remain? Yes: Contact the next level of support. No: The problem is solved.