• Code: 334.59
• Description: ACM PWM underflow (motor overspeed)
• Remedy: Step 1: Check the cable J11 on the option tray controller board. Is it properly connected? Yes: Go to step 2. No: Reseat the cable.
  Step 2: 10. Remove the option tray insert and bypass the tray present sensor. 11. POR into the Diagnostics Menu and perform a feed test: Diagnostics Menu >Feed Test > choose an option tray 12. Check the ACM for proper operation. Does the ACM freely rotate three times before displaying a jam message? Yes: Go to step 3. No: Replace the ACM assembly.
  Step 3: Is the ACM gear free of wear or damage? Yes: Contact the next level of support. No: Replace the ACM assembly.

• Code: 335.60
• Description: Hardware error - Board ID unknown
• Remedy: Step 1: Check all connections to the option tray controller board. Are the properly connected? Yes: Go to step 2. No: Reseat the cables.
  Step 2: Check printer’s firmware level. Is it up to date? Yes: Go to step 3. No: Update the firmware.
  Step 3: Replace the option tray. Does the error remain? Yes: Contact the next level of support. No: The problem is solved.

• Code: 335.61
• Description: Hardware error - Option type unknown
• Remedy: Step 1: Check all connections to the option tray controller board. Are the properly connected? Yes: Go to step 2. No: Reseat the cables.
  Step 2: Check printer’s firmware level. Is it up to date? Yes: Go to step 3. No: Update the firmware.
  Step 3: Replace the option tray. Does the error remain? Yes: Contact the next level of support. No: The problem is solved.

• Code: 335.62
• Description: Hardware error - Product ID unknown
• Remedy: Step 1: Check all connections to the option tray controller board. Are the properly connected? Yes: Go to step 2. No: Reseat the cables.
  Step 2: Check printer’s firmware level. Is it up to date? Yes: Go to step 3. No: Update the firmware.
  Step 3: Replace the option tray. Does the error remain? Yes: Contact the next level of support. No: The problem is solved.

• Code: 335.63
• Description: Hardware error - Sensors are not plugged on the board.
• Remedy: Step 1: Check all connections to the option tray controller board. Are the properly connected? Yes: Go to step 2. No: Reseat the cables.
  Step 2: Check printer’s firmware level. Is it up to date? Yes: Go to step 3. No: Update the firmware.
  Step 3: Replace the option tray. Does the error remain? Yes: Contact the next level of support. No: The problem is solved.

• Code: 341.51
• Description: ACM motor no first encoder
• Remedy: Step 1: 6. Remove the option tray insert. 7. Check the lift plate and gears for proper operation by moving the metal plate. Do the lift plate and gears move freely, and are they free of wear or damage? Yes: Go to step 2. No: Replace the tray insert.
  Step 2: Check the ACM motor for the following: • Gear tooth breakage • Freedom of rotation Is it free of wear or damage? Yes: Go to step 3. No: Replace the tray.
  Step 3: Check the cable J11 on the option tray controller board. Is it properly connected and free of damage? Yes: Contact the next level of support. No: Replace the tray.

• Code: 341.52
• Description: ACM motor stop error
• Remedy: Step 1: 6. Remove the option tray insert. 7. Check the lift plate and gears for proper operation by moving the metal plate. Do the lift plate and gears move freely, and are they free of wear or damage? Yes: Go to step 2. No: Replace the tray insert.
  Step 2: Check the ACM motor for the following: • Gear tooth breakage • Freedom of rotation Is it free of wear or damage? Yes: Go to step 3. No: Replace the tray.
  Step 3: Check the cable J11 on the option tray controller board. Is it properly connected and free of damage? Yes: Contact the next level of support. No: Replace the tray.

• Code: 341.53
• Description: ACM motor PWM underflow (motor overspeed)
• Remedy: Step 1: 6. Remove the option tray insert. 7. Check the lift plate and gears for proper operation by moving the metal plate. Do the lift plate and gears move freely, and are they free of wear or damage? Yes: Go to step 2. No: Replace the tray insert.
  Step 2: Check the ACM motor for the following: • Gear tooth breakage • Freedom of rotation Is it free of wear or damage? Yes: Go to step 3. No: Replace the tray.
  Step 3: Check the cable J11 on the option tray controller board. Is it properly connected and free of damage? Yes: Contact the next level of support. No: Replace the tray.