• Code: 84
• Description: 84.01 The imaging kit is nearly low. The photoconductor threshold has been reached. 84.09 The imaging kit is nearly low. The user-selected EWS set point has been reached. 84.11 The imaging kit is low. The photoconductor threshold has been reached. 84.19 The imaging kit is low. The user-selected EWS set point has been reached. 84.21 The imaging kit is very low. The photoconductor threshold has been reached. 84.29 The imaging kit is very low. The user-selected EWS set point has been reached. 84.31 Replace the imaging kit. The imaging kit has exceeded its recommended life span. The imaging kit may continue to function beyond end of life. 84.39 Replace the imaging kit. The imaging kit has exceeded its recommended life span. The user.selected EWS set point has been reached. The imaging kit may continue to function beyond end of life. 84.41 Replace the imaging kit to resume printing. The photoconductor threshold for gAbsolute End of Lifeh has been reached.
• Remedy: Step 1 a Make sure that the cartridge or photoconductor is installed. b Check if the cartridge or photoconductor is supported, and replace if necessary. Does the problem remain? Go to step 2. The problem is solved. Step 2 a Make sure that the cartridge or photoconductor is properly installed. b Make sure that the cartridge or photoconductor cables are properly connected. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the cartridge or photoconductor contacts for damage, and replace if necessary. Does the problem remain? Go to step 4. The problem is solved. Step 4 Check the controller board pins for damage, and replace if necessary. See “Controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 840
• Description: 840.01 The scanner is disabled by the administrator 840.02 The scanner is disabled due to other reasons, such as an invalid license and hardware errors.
• Remedy: Step 1 a From the home screen, navigate to: Settings > Device > Maintenance > Configuration Menu > Scanner Configuration > Disable Scanner > Enable b Reset the printer, and then perform an ADF scan job. Does the problem remain? Go to step 2. The problem is solved. Step 2 a From the home screen, navigate to: Settings > Device > Maintenance > Configuration Menu > Scanner Configuration > Disable Scanner > Disable b Reset the printer, and then perform an ADF scan job. Does the display indicate that the ADF is disabled? Go to step 3. Go to step 4. Step 3 a Reseat the cable on the JADF1 connector on the controller board. b Repeat step 1. Does the problem remain? Go to step 4. The problem is solved. Step 4 a Replace the ADF. See “ADF removal”. b Repeat step 1. Does the problem remain? Go to step 5. The problem is solved. Step 5 Reseat the cables on the JFB1, JHS1, and JCCD1 connectors on the controller board. Does the problem remain? Go to step 6. The problem is solved. Step 6 a Replace the flatbed. See “Flatbed removal”. b Repeat step 1. Does the problem remain? Go to step 7. The problem is solved. Step 7 Replace the controller board. See “Controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 842
• Description: 842.00 The scanner failed to communicate. 842.01 The scanner failed to communicate due to a hardware protocol. 842.02 The scanner failed to communicate due to a logical protocol.
• Remedy: Step 1 Reseat the cable on the JADF1 connector on the controller board. Does the problem remain? Go to step 2. The problem is solved. Step 2 Reseat the cable on the JCCD1 connector on the controller board. Does the problem remain? Go to step 3. The problem is solved. Step 3 Replace the ADF. See “ADF removal”. Does the problem remain? Go to step 4. The problem is solved. Step 4 Replace the flatbed. See “Flatbed removal”. Does the problem remain? Go to step 5. The problem is solved. Step 5 Replace the controller board. See “Controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 843.00
• Description: The scanner carriage failed to return to its home position.
• Remedy: Step 1 Turn off the printer. Does the CCD move and return to the home position? The problem is solved. Go to step 2. Step 2 a Enter the Diagnostics menu, and then navigate to: Scanner diagnostics > Sensor tests b Find the sensor (FB scanner home). Does the sensor status change while toggling the sensor? Go to step 4. Go to step 3. Step 3 Reseat the home position cable on the JHS1 connector on the controller board. Does the problem remain? Go to step 4. The problem is solved. Step 4 Reseat the cable on the JFB1 connector on the controller board. Does the problem remain? Go to step 5. The problem is solved. Step 5 Measure the voltage of pin 1 of the JFB1 connector on the controller board. Is the voltage equal to +24 V AC? Go to step 7. Go to step 6. Step 6 Replace the controller board. See “Controller board removal”. Does the problem remain? Go to step 7. The problem is solved. Step 7 Measure the voltage of pin 1 of the JHS1 connector on the controller board. Note: Pin 2 is GND. Is the voltage equal to +5 V AC? Go to step 8. Go to step 9. Step 8 Replace the flatbed. See “Flatbed removal”. Does the problem remain? Go to step 9. The problem is solved. Step 9 Replace the controller board. See “Controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 849
• Description: 849.01 The configuration error indicates that a modem is installed. 849.10 The configuration error indicates that a hard disk is installed.
• Remedy: Contact the next level of support. They will give the instructions on how to resolve the error.

• Code: 85
• Description: 85.01 The black imaging unit is nearly low. The photoconductor threshold has been reached. 85.09 The black imaging unit is nearly low. The user.selected EWS set point has been reached. 85.11 The black imaging unit is low. The photoconductor threshold has been reached. 85.19 The black imaging unit is low. The user.selected EWS set point has been reached. 85.21 The black imaging unit is very low. The photoconductor threshold has been reached. 85.29 The black imaging unit is very low. The user.selected EWS set point has been reached. 85.31 Replace the black imaging unit. The black imaging unit has exceeded its recommended life span. The photoconductor threshold for gEnd of Lifeh has been reached. The black developer may continue to function beyond end of life. 85.39 Replace black imaging unit. The black imaging unit has exceeded its recommended life span. The user.selected EWS set point has been reached. The black developer may continue to function beyond end of life. 85.41 Replace black imaging unit to resume printing. The photoconductor threshold for gAbsolute End of Lifeh has been reached.
• Remedy: Step 1 a Make sure that the cartridge or photoconductor is installed. b Check if the cartridge or photoconductor is supported, and replace if necessary. Does the problem remain? Go to step 2. The problem is solved. Step 2 a Make sure that the cartridge or photoconductor is properly installed. b Make sure that the cartridge or photoconductor cables are properly connected. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the cartridge or photoconductor contacts for damage, and replace if necessary. Does the problem remain? Go to step 4. The problem is solved. Step 4 Check the controller board pins for damage, and replace if necessary. See “Controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 88
• Description: 88.01z The cartridge is nearly low. The TMC threshold has been reached. 88.09z The cartridge is nearly low. The user.selected EWS set point has been reached. 88.11z The cartridge is low, and [x] estimated pages remain. The TMC threshold has been reached. 88.19z The cartridge is low, and [x] estimated pages remain. The user.selected EWS set point has been reached. 88.21z The cartridge is very low, and [x] estimated pages remain. The TMC threshold has been reached. 88.29z The cartridge is very low, and [x] estimated pages remain. The user.selected EWS set point has been reached. 88.31z The cartridge is empty. Replace the cartridge to continue printing. The TMC threshold has been reached. 88.38z The cartridge is empty. Replace the cartridge to continue printing. gSecure quanta expiredh was declared. 88.39z The cartridge is empty. Replace the cartridge to continue printing. The user.selected EWS set point has been reached.
• Remedy: Step 1 a Make sure that the cartridge or photoconductor is installed. b Check if the cartridge or photoconductor is supported, and replace if necessary. Does the problem remain? Go to step 2. The problem is solved. Step 2 a Make sure that the cartridge or photoconductor is properly installed. b Make sure that the cartridge or photoconductor cables are properly connected. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the cartridge or photoconductor contacts for damage, and replace if necessary. Does the problem remain? Go to step 4. The problem is solved. Step 4 Check the controller board pins for damage, and replace if necessary. See “Controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 900.xx
• Description: Unrecoverable RIP software error/illegal trap.
• Remedy: Step 1 Reset the printer. Does the error remain? Go to step 2. The problem is solved. Step 2 a Write down the exact 900.xx error code that appears on the display. b Turn off the printer. c Clear the print queues. d Disconnect all communication cables, and then remove all memory options. e Remove any installed ISP. f Reset the printer into the Diagnostics menu. Does the problem remain? Go to step 3. Go to step 6. Step 3 Check all the cables on the controller board for proper connection. Are the cables properly connected? Go to step 5. Go to step 4. Step 4 a Reconnect the cables. b Reset the printer into the Diagnostics menu. Does the problem remain? Go to step 5. Go to step 6. Step 5 a Replace the controller board. See “Controller board removal”. b Reset the printer. Note: If a different error code displays, then go to the service check for that error code. Does the problem remain? Go to step 31. The problem is solved. Step 6 Print the following: • Error log • Menu settings page • Network settings page Does the problem remain while printing these pages? Go to step 31. Go to step 7. Step 7 Note: Before performing this step, write down the following information about the file being sent to the printer: • Application used • Operating system • Driver type • File type (PCL, PostScript, XPS, etc.) a Reattach the communications cable. b Reset the printer. c Perform a print job. Does the problem remain? Go to step 8. Go to step 10. Step 8 a Reset the printer. b Perform a different print job. Does the problem remain? Go to step 9. Go to step 10. Step 9 a Upgrade the firmware. Note: Contact your next level of support for the correct firmware level to use. b Reset the printer. c Perform a print job. Does the problem remain? Go to step 31. Go to step 10. Step 10 Verify if the printer is an MFP? Is the printer an MFP? Go to step 11. Go to step 13. Step 11 Perform a copy job. Does the problem remain? Go to step 31. Go to step 12. Step 12 Perform a scan to PC job. Does the problem remain? Go to step 31. Go to step 13. Step 13 Verify if an optional memory is installed. Is there an optional memory installed? Go to step 14. Go to step 16. Step 14 a Reinstall the memory. b Perform a print job. Does the problem remain? Go to step 15. Go to step 16. Step 15 a Install a Lexmark.recommended memory option. b Perform a print job. Does the problem remain? Go to step 31. The problem is solved. Step 16 Verify if a modem is installed. Is a modem installed? Go to step 17. Go to step 21. Step 17 a Reinstall the modem. b Reset the printer. Does the problem remain? Go to step 18. Go to step 20. Step 18 a Upgrade the firmware if it was not upgraded in a previous step. Note: Contact your next level of support for the correct firmware level to use. b Reset the printer. c Perform a print job. Does the problem remain? Go to step 19. The problem is solved. Step 19 a Replace the modem. b Reset the printer. Does the problem remain? Go to step 31. The problem is solved. Step 20 Perform a fax job. Does the problem remain? Go to step 31. Go to step 21. Step 21 Verify if an ISP option is installed. Is an ISP option installed? Go to step 22. The problem is solved. Step 22 a Reinstall the first ISP option. b Reset the printer. Does the problem remain? Go to step 24. Go to step 23. Step 23 Perform a job to test the option. Does the problem remain? Go to step 24. Go to step 26. Step 24 a Upgrade the firmware if it was not upgraded in a previous step. Note: Contact your next level of support for the correct firmware level to use. b Reset the printer. c Perform a print job. Does the problem remain? Go to step 25. The problem is solved. Step 25 a Replace the faulty ISP option. b Reset the printer. Does the problem remain? Go to step 31. Go to step 26. Step 26 Verify if there are more ISP options to install? Are there more ISP options to install? Go to step 27. The problem is solved. Step 27 a Install the next ISP option. b Reset the printer. Does the problem remain? Go to step 29. Go to step 28. Step 28 Perform a job to test the option. Does the problem remain? Go to step 29. Go to step 26. Step 29 a Upgrade the firmware if it was not upgraded in a previous step. Note: Contact your next level of support for the correct firmware level to use. b Reset the printer. c Send a print job. Does the problem remain? Go to step 30. Go to step 26. Step 30 a Replace the faulty ISP option. b Reset the printer. Does the problem remain? Go to step 31. Go to step 26. Step 31 Contact your next level of support. You will need the following information: • Exact 900.xx error digits and complete error message • Printed menu settings page • Printed network settings page • Device error log • A sample print file if the error appears to be isolated to a single file • File/Application used if the error is related to specific print file • Device operating system • Driver used (PCL/PS) • Frequency of the occurrence of the error