• Code: 61, 62
• Description: 61 Defective hard disk. 62 Hard disk is full.
• Remedy: Step 1 Delete unnecessary files: . Navigate to Settings > Device > Maintenance > Out.of.Service Erase > Erase Hard Disk > Sanitize all information on hard disk > Erase downloads > Delete now. . Navigate to Settings > Maintenance > Configuration Menu > Disk Configuration > Jobs on Disk > Delete. Does the problem remain? Go to step 2. The problem is solved.

• Code: 63
• Description: Unformatted hard disk.
• Remedy: Format the hard disk.

• Code: 64
• Description: Unsupported hard disk format.
• Remedy: Format the hard disk.

• Code: 647
• Description: 647.80 The motor (deskew) did not turn on. 647.81 The motor (deskew) did not turn off. 647.82 The motor (deskew) speed did not ramp up to the required level. 647.83 The motor (deskew) stalled. 647.84 The motor (deskew) ran too slow. 647.85 The motor (deskew) ran too fast. 647.86 The motor (deskew) did not run at the correct timing.
• Remedy: Step 1 Reset the printer. Does the problem remain? Go to step 2. The problem is solved. Step 2 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Motor tests > Deskew b Touch Start. Does the motor run? Go to step 3. Go to step 5. Step 3 Turn the aligner and registration rollers. Is there binding or uneven movement when turning the rollers? Go to step 4. Go to step 5. Step 4 Check the aligner roller gears for damage, and replace if necessary. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check the cable on the motor and on the JMTR1 connector on the controller board for proper connection. Is the cable properly connected at both ends? Go to step 7. Go to step 6. Step 6 Reconnect the cable. Does the problem remain? Go to step 7. The problem is solved. Step 7 Check the cable for damage, and replace if necessary. Does the problem remain? Go to step 8. The problem is solved. Step 8 Replace the motor. See “Motor (deskew) removal”. Does the problem remain? Go to step 9. The problem is solved. Step 9 Replace the controller board. See “Controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 649
• Description: 649.80 The motor (redrive) did not turn on. 649.81 The motor (redrive) did not turn off. 649.82 The motor (redrive) speed did not ramp up to the required level. 649.83 The motor (redrive) stalled. 649.84 The motor (redrive) ran too slow. 649.85 The motor (redrive) ran too fast. 649.86 The motor (redrive) did not run at the correct timing.
• Remedy: Step 1 Reset the printer. Does the problem remain? Go to step 2. The problem is solved. Step 2 Check the cable on the motor (output) and on the JOUTDC connector on the controller board for proper connection and damage, and replace if necessary. Does the problem remain? Go to step 3. The problem is solved. Step 3 Reset the printer. Does the problem remain? Go to step 4. The problem is solved. Step 4 Replace the motor. See “Motor (output) removal”. Does the problem remain? Go to step 5. The problem is solved. Step 5 Reset the printer. Does the problem remain? Go to step 6. The problem is solved. Step 6 Replace the controller board. See “Controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 650
• Description: 650.80 The motor (duplex/MPF) did not turn on. 650.81 The motor (duplex/MPF) did not turn off. 650.82 The motor (duplex/MPF) speed did not ramp up to the required level. 650.83 The motor (duplex/MPF) stalled. 650.84 The motor (duplex/MPF) ran too slow. 650.85 The motor (duplex/MPF) ran too fast. 650.86 The motor (duplex/MPF) did not run at the correct timing.
• Remedy: Step 1 Reset the printer. Does the problem remain? Go to step 2. The problem is solved. Step 2 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Motor tests > Duplex/MPF b Touch Start. Does the motor run? Go to step 3. Go to step 5. Step 3 Open the front door, and then manually turn the duplex/MPF drive gears. Is there binding in the gears? Go to step 4. Go to step 5. Step 4 Replace the motor. See “Motor (duplex/MPF) removal”. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check the motor cable for proper connection and damage, and replace if necessary. Does the problem remain? Go to step 6. The problem is solved. Step 6 Replace the controller board. See “Controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 653
• Description: 653.80 The motor (ISO) did not turn on. 653.81 The motor (ISO) did not turn off. 653.82 The motor (ISO) speed did not ramp up to the required level. 653.83 The motor (ISO) stalled. 653.84 The motor (ISO) ran too slow. 653.85 The motor (ISO) ran too fast. 653.86 The motor (ISO) did not run at the correct timing.
• Remedy: Step 1 Reset the printer. Does the problem remain? Go to step 2. The problem is solved. Step 2 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Motor tests > Isolation b Touch Start. Does the motor run? Go to step 3. Go to step 5. Step 3 Manually turn the isolation unit input rollers. Is there binding or uneven movement when turning the rollers? Go to step 4. Go to step 5. Step 4 Replace the isolation unit. See “Isolation unit removal”. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check the cable on the motor and on the JMTR1 connector on the controller board for proper connection. Is the cable properly connected at both ends? Go to step 7. Go to step 6. Step 6 Reconnect the cable. Does the problem remain? Go to step 7. The problem is solved. Step 7 Check the cable for damage, and replace if necessary. Does the problem remain? Go to step 8. The problem is solved. Step 8 Replace the controller board. See “Controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 660
• Description: 660.80 The motor (MPF) did not turn on. See . 660.81 The motor (MPF) did not turn off. 660.82 The motor (MPF) speed did not ramp up to the required level. 660.83 The motor (MPF) stalled. 660.84 The motor (MPF) ran too slow. 660.85 The motor (MPF) ran too fast. 660.86 The motor (MPF) did not run at the correct timing.
• Remedy: