• Code: 661.13
• Description: The tray 1 lift plate failed to lift.
• Remedy: Step 1 Reset the printer. Does the problem remain? Go to step 2. The problem is solved. Step 2 Make sure that the tray insert is properly seated or fully inserted. Does the problem remain? Go to step 3. The problem is solved. Step 3 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Sensor tests b Find the sensor (Pick roller index (tray 1)). Does the sensor status change while toggling the sensor? Go to step 8. Go to step 4. Step 4 Check the cable that connects the sensor (tray 1 pick roller index) to the controller board. Are both ends of the cable properly seated? Go to step 6. Go to step 5. Step 5 Reseat the cable. Does the problem remain? Go to step 6. The problem is solved. Step 6 Check the sensor cable for damage. Is the cable free of damage? Go to step 7. Go to step 12. Step 7 Replace the sensor. See “Sensor (550-sheet tray index) removal”. Does the problem remain? Go to step 8. The problem is solved. Step 8 Check the cable that connects the motor (tray 1 pick) to the controller board. Are both ends of the cable properly seated? Go to step 10. Go to step 9. Step 9 Reseat the cable. Does the problem remain? Go to step 10. The problem is solved. Step 10 Check the motor (tray 1 pick) for proper operation and noise. a Remove the tray insert. b Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Motor tests > Pick (tray 1) c Select Pick (tray 1) lifting, and then touch Start. Does the motor run or does it sound normal? Go to step 13. Go to step 11. Step 11 Check the motor cable for damage. Is the cable free of damage? Go to step 13. Go to step 12. Step 12 Replace the paper feeder. See “Media feeder removal”. Does the problem remain? Go to step 13. The problem is solved. Step 13 Reset the printer. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 662.23, 663.33, 664.43
• Description: 662.23 The tray 2 lift plate failed to lift. 663.33 The tray 3 lift plate failed to lift. 664.43 The tray 4 lift plate failed to lift.
• Remedy: Step 1 Reset the printer. Does the problem remain? Go to step 2. The problem is solved. Step 2 Make sure that the tray insert is properly seated or fully inserted. Does the problem remain? Go to step 3. The problem is solved. Step 3 a Enter the Diagnostics menu, and then navigate to: Additional input tray diagnostics > Sensor tests b Find the sensor (Pick roller index (tray [x])). Does the sensor status change while toggling the sensor? Go to step 8. Go to step 4. Step 4 Check the cable that connects the sensor (tray [x] pick roller index) to the controller board. Are both ends of the cable properly seated? Go to step 6. Go to step 5. Step 5 Reseat the cable. Does the problem remain? Go to step 6. The problem is solved. Step 6 Check the sensor cable for damage. Is the cable free of damage? Go to step 7. Go to step 12. Step 7 Replace the sensor. See “Sensor (550-sheet tray index) removal”. Does the problem remain? Go to step 8. The problem is solved. Step 8 Check the cable that connects the motor (tray [x] pick) to the controller board. Are both ends of the cable properly seated? Go to step 10. Go to step 9. Step 9 Reseat the cable. Does the problem remain? Go to step 10. The problem is solved. Step 10 Check the motor (tray [x] pick) for proper operation and noise. a Remove the tray insert. b Enter the Diagnostics menu, and then navigate to: Additional input tray diagnostics > Motor tests > Pick (tray [x]) c Select Pick (tray [x]) lifting, and then touch Start. Does the motor run or does it sound normal? Go to step 13. Go to step 11. Step 11 Check the motor cable for damage. Is the cable free of damage? Go to step 13. Go to step 12. Step 12 Replace the paper feeder. See “Media feeder removal”. Does the problem remain? Go to step 13. The problem is solved. Step 13 Reset the printer. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 666.83, 667.83, 668.83
• Description: 666.83 The motor (tray 2 pass-through) stalled. 667.83 The motor (tray 3 pass-through) stalled. 668.83 The motor (tray 4 pass-through) stalled.
• Remedy: Step 1 a Enter the Diagnostics menu, and then navigate to: Additional input tray diagnostics > Motor tests > Pass.through (tray [x]) b Touch Start. Does the motor run? Go to step 4. Go to step 2. Step 2 Check the motor cable for proper connection, and reseat if necessary. Does the problem remain? Go to step 3. The problem is solved. Step 3 Replace the motor. See gMotor (550-sheet tray pass.through) removalh. Does the problem remain? Go to step 4. The problem is solved. Step 4 Check the motor for noise. Does the motor sound abnormal or do the gears make a grinding sound? Contact the next level of suppoStep 6 Replace the controller board. See “550-sheet tray controller board assembly removal”. Does the problem remain? Contact the next level of support. The problem is solved.rt. Go to step 5. Step 5 Perform a print job. Does the problem remain? Go to step 6. The problem is solved.

• Code: 680.10
• Description: The ADF cover is open during the scan job
• Remedy: Step 1 Check if the ADF top cover is completely closed. Is the ADF top cover completely closed? Go to step 3. Go to step 2. Step 2 Close the ADF top cover completely. Does the problem remain? Go to step 3. The problem is solved. Step 3 Reset the printer, and then perform an ADF scan job. Does the problem remain? Go to step 4. The problem is solved. Step 4 a Enter the Diagnostics menu, and then navigate to: Scanner diagnostics > Sensor tests b Find the sensor (ADF top door interlock). Does the sensor status change while toggling the sensor? Go to step 7. Go to step 5. Step 5 Check the actuator for misalignment and damage. Is the actuator misaligned or damaged? Go to step 6. Go to step 7. Step 6 Replace the ADF. See “ADF removal”. Does the problem remain? Go to step 7. The problem is solved. Step 7 Perform an ADF scan job. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 680.20
• Description: No paper is loaded for the ADF scan job.
• Remedy: Step 1 a Load the scan documents properly in the ADF tray. b Reset the printer, and then perform an ADF scan job. Does the problem remain? Go to step 2. The problem is solved. Step 2 a Enter the Diagnostics menu, and then navigate to: Scanner diagnostics > Sensor tests b Find the sensor (ADF media present). Does the sensor status change while toggling the sensor? The problem is solved. Go to step 3. Step 3 Reseat or replace the cable on the JADF1 connector on the controller board. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 80
• Description: 80.01 The maintenance kit is nearly low. The backup roll or fuser page count threshold has been reached. 80.09 The maintenance kit is nearly low. The user.selected EWS set point has been reached. 80.11 The maintenance kit is low. The backup roll or fuser page count threshold has been reached. 80.19 The maintenance kit is low. The user.selected EWS set point has been reached. 80.21 The maintenance kit is very low. The backup roll or fuser page count threshold has been reached. 80.29 The maintenance kit is very low. The user.selected EWS set point has been reached. 80.31 Replace the maintenance kit. The backup roll or fuser page count threshold has been reached. The fuser may continue to function beyond end of life. 80.39 Replace the maintenance kit. The user.selected EWS set point has been reached. The fuser may continue to function beyond end of life.
• Remedy: Warning—Potential Damage: Do not perform this step if the printer is on. a Replace the required maintenance kit. b Reset the maintenance counter. See “Maintenance kits”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 82
• Description: 82.11 The waste toner bottle is nearly full. The sensor threshold has been reached. 82.19 The waste toner bottle is nearly full. The userselected EWS set point has been reached. 82.31 Replace the waste toner bottle. The sensor end of life threshold has been reached.
• Remedy: Step 1 Reseat the waste toner bottle. Does the problem remain? Go to step 2. The problem is solved. Step 2 Check if the printer is placed on a flat surface. Is the printer placed on a flat surface? Go to step 4. Go to step 3. Step 3 Place the printer on a flat surface. Does the problem remain? Go to step 4. The problem is solved. Step 4 Check the waste toner bottle contacts and waste toner contact block contacts for dust or debris. Are the contacts free of dust or debris? Go to step 6. Go to step 5. Step 5 Remove the dust or debris. Does the problem remain? Go to step 6. The problem is solved. Step 6 Check the waste toner contact block for proper connection and damage, and replace if necessary. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 83
• Description: 83.01 The transfer module is nearly low. The transfer module page count threshold has been reached. 83.09 The transfer module is nearly low. The user.selected EWS set point has been reached. 83.11 The transfer module is low. The transfer module page count threshold has been reached. 83.19 The transfer module is low. The user-selected EWS set point has been reached. 83.21 The transfer module is very low. The transfer module page count threshold has been reached. 83.29 The transfer module is very low. The userselected EWS set point has been reached. 83.31 Replace the transfer module. The transfer module page count threshold has been reached. The transfer module may continue to function beyond end of life. 83.39 Replace the transfer module. The user-selected EWS set point has been reached. The transfer module may continue to function beyond end of life.
• Remedy: