• Code: SVC E6
• Description: Transfer unit cleaning solenoid (cleaning roller clutch) error
  
• Causes: Improper cleaning roller clutch cable connection or a shorted or cut cable.
• Remedy: 1 Turn printer off and remove printer right cover. See “Right cover removal”. Is cable properly connected to cleaning roller clutch? Go to step 2. Properly connect cable. If problem persists, go to step 2.
  2 Disconnect transfer belt cleaning roller clutch from cable. Measure resistance between two outer pins on cleaning roller clutch. Does resistance measure between 198 and 242 ohms? Go to step 3. Replace faulty cleaning roller clutch. See “Cleaning roller clutch removal”.
  3 Remove engine controller board shield. See “Engine controller board removal” for steps to remove shield. Disconnect cable from MCN4 on engine controller board. Check cable continuity from MCN4 pins 1and 2 (cable) to connector that attaches to cleaning roller clutch. Ensure that pins are not shorted. Is cable okay? Replace engine controller board. See “Engine controller board removal”. If problem persists, replace faulty cleaning roller clutch. See “Cleaning roller clutch removal”. Replace cable. If problem persists, replace faulty cleaning roller clutch. See “Cleaning roller clutch removal”.

• Code: SVC E7
• Description: Pick-up (paper-feed) clutch error
  .
• Causes: Improper paper-feed clutch cable connection or a shorted or cut cable
• Remedy: 1 Turn printer off and remove printer right cover. See “Right cover removal”. Is cable properly connected to paper feed clutch? Go to step 2. Properly connect cable. If problem persists, go to step 2
  2 Disconnect paper feed clutch from cable. Measure resistance between two outer pins on paper feed clutch. Does resistance measure between (check these values) 119 and 145 ohms? Go to step 3. Replace faulty paper feed clutch. See “Clutch removal”.
  3 Remove engine controller board shield. See “Engine controller board removal” for steps to remove engine controller board shield. Disconnect cable from MCN4 on engine controller board. Check cable continuity from MCN4 pins 9 and 10 (cable) to outer pins on connector that attaches to paper feed clutch. Ensure that pins are not shorted. Is cable okay? Replace engine controller board. See “Engine controller board removal”. If problem persists, replace faulty paper feed clutch. See “Clutch removal”. Replace cable. If problem persists, replace faulty paper feed clutch. See “Clutch removal”.

• Code: SVC E8
• Description: Registration clutch error
  
• Causes: Improper registration clutch cable connection or a shorted or cut cable
• Remedy: 1 Turn printer off and remove printer right cover. See “Right cover removal”. Is cable properly connected to registration clutch? Go to step 2. Properly connect cable. If problem persists, go to step 2.
  2 Disconnect registration clutch from cable. Measure resistance between two outer pins on paper feed clutch. Does resistance measure between (****check these values) 119 and 145 ohms? Go to step 3. Replace registration clutch. See “Clutch removal”.
  3 Remove engine controller board shield. See “Engine controller board removal” for steps to remove engine controller board shield. Disconnect cable from MCN4 on engine controller board. Check cable continuity from MCN4 pins 7 and 8(cable) to outer pins on connector that attaches to registration clutch. Ensure that pins are not shorted. Is cable okay? Replace engine controller board. See “Engine controller board removal”. If problem persists, replace faulty registration clutch. See “Clutch removal”. Replace cable. If problem persists, replace faulty registration clutch. See “Clutch removal”.

• Code: SVC E9
• Description: OPC marker sensor error
  
• Causes: Marker sensor is not properly detecting mark on OPC belt.
• Remedy: 1 Remove photodeveloper cartridge and check for defects. Does photodeveloper appear ok? Go to step 2. Replace photodeveloper cartridge.
  2 Observe markers on side. Are belt markers covered with foreign particles? Clean marker area with cotton cloth. If problem persists go to step 3. Go to step 3.
  3 Reinstall photodeveloper cartridge. Turn printer off and remove engine controller board shield. See “Engine controller board removal” for steps to remove engine controller board shield. Is cables MCN7 properly connected to engine controller board? Go to step 3. Properly connect cable. If problem persists, go to step 4.
  4 Ensure rear cover assembly and front cover assembly are closed. Override top interlock switch and turn printer on. Wait until printer displays error and remove MCN7 from eengine controller board. Check for 5 VDC between MCN7 pin 3 (on engine controller board) and ground (you can touch negative lead of voltmeter to metal frame to obtain ground.) Is voltage present and correct? Engine controller board is providing 5 VDC to OPC sensor. Replace OPC marker sensor. See “Marker sensor assembly removal”. If problem persists, replace engine controller board. See “Engine controller board removal”. Go to step 5.
  5 Reconnect MCN7 and disconnect cable from POCN. On disconnected cable, check for 5 VDC on cable pin corresponding to POCN pin 13. You can touch negative lead of voltmeter to metal frame to obtain ground. Is voltage present and correct? LVPS is providing 5 VDC to engine controller board. Replace engine controller board. See “Engine controller board removal”. Go to step 6.
  6 Turn printer off. Disconnect cable that connects LVPS ACN1 to engine controller board POCN and check for continuity, shorted pins, or any other cable damage. Is cable ok? Replace LVPS. See “Low voltage power supply (LVPS) with cage removal”. Replace cable.

• Code: SVC EL
• Description: Erase lamp error
  
• Causes: Improper erase lamp cable connection or a shorted or cut cable. Erase lamp LED terminal may be cut
• Remedy: 1 Turn printer off and remove toner cartridges and photodeveloper cartridge. Check erase lamp cable for proper connection. Is erase lamp cable properly connected? Go to step 2. Properly connect erase lamp. Retest printer. If error clears, problem solved, otherwise go to step 2.
  2 Check erase lamp for any visible damage. Is erase lamp damaged? Replace erase lamp. See “Erase lamp removal”. Retest printer. If error clears, problem solved, otherwise remove toner cartridges and photodeveloper cartridge and go to step 3.
  3 Set multimeter to check diodes. Looking at erase lamp through front cover, touch meter positive lead to left LED connection and meter negative lead to right LED connection. LED should illuminate. Check all LEDs on erase lamp board. Do any LEDs fail to illuminate? Replace erase lamp. See “Erase lamp removal”. Retest printer. If error clears, problem solved, otherwise go to step 4. Go to step 4.
  4 Remove engine controller board board shield. See “Engine controller board removal” for steps to remove engine controller board shield. Is cable properly connected to engine controller board connector MCN8? Go to step 5. Properly connect cable. Retest printer. If error clears, problem solved, otherwise go to step 5.
  5 Disconnect cable from erase lamp and engine controller board MCN8. Check for continuity between cable pin that corresponds to MCN8 pin 11 and erase lamp cable connector pin 3. Also check for continuity between cable pin that corresponds to MCN8 pin 12 and erase lamp cable connector pin 1. Check for shorted pins on both sides of cable. Is cable okay? Replace engine controller board. See “Engine controller board removal”. Go to step 6. Replace cable. Retest printer. Go to step 6.
  6 Retest printer. Does error clear? Problem solved. Contact higher level support.

• Code: SVC F0
• Description: Power supply fan error
  
• Causes: Improper fan motor rotation, improper fan motor cable connection or a shorted or cut cable
• Remedy: 1 Turn printer off and remove engine controller board board shield. See “Engine controller board removal” for steps to remove engine controller board shield. Is cable properly connected to engine controller board connector MCN10? Go to step 2. Properly connect cable.
  2 Ensure rear cover assembly cover is shut. Override top and front cover interlock switches. For location, see “Interlock switch locations”. Reconnect operator panel. Turn printer on and check for 24VDC between engine controller board MCN10 pin 1 and power ground (you can touch negative lead of voltmeter to metal frame to obtain ground.) Is voltage present and correct? Replace power supply fan assembly. See “Power supply fan removal”. Retest printer. If error clears, problem solved, otherwise go to step 3. Go to step 3.
  3 Turn printer off and disconnect cable from engine controller board MCN10 and power supply fan. Check cable for continuity and pin shorts. Is cable okay? Replace engine controller board. See “Engine controller board removal”. Replace cable.

• Code: SVC F4
• Description: Exit fan error
  
• Causes: Improper fan motor rotation, improper fan motor cable connection or a shorted or cut cable.
• Remedy: 1 Turn printer off and remove engine controller board board shield. See “Engine controller board removal” for steps to remove engine controller board shield. Is cable properly connected to engine controller board connector MCN1? Go to step 2. Properly connect cable.
  2 Ensure rear cover assembly cover is shut. Override top and front cover interlock switches. For location, see “Interlock switch locations”. Reconnect operator panel. Turn printer on and check for 24VDC between engine controller board MCN1 pin 4 and power ground (you can touch negative lead of voltmeter to metal frame to obtain ground.) Is voltage present and correct? Potentially faulty fuser fan. Replace rear cover assembly. See “Rear cover assembly removal”. Retest printer. If error clears, problem solved, else go to step 3. Go to step 3.
  3 Turn printer off and disconnect cable from engine controller board MCN1 and power supply fan. Check cable for continuity and pin shorts. Is cable okay? Replace engine controller board. See “Engine controller board removal”. Replace cable.

• Code: SVC F5
• Description: HV power supply (HVPS) error
  
• Causes: Output (BRV) of HVPS is shorted, and or HVPS cable connector is improperly connected.
• Remedy: 1 Remove photodeveloper cartridge and ensure charging unit on bottom of photodeveloper cartridge is not damaged. Is charging unit damaged? Replace photodeveloper cartridge. See “Photodeveloper cartridge removal”. Note: Photo-developer cartridge is a customer ordered part. Go to step 2.
  2 Check charging unit high voltage contacts in printer. Are they clean? Go to step 3. Clean contacts. If problem persists, go to step 3.
  3 Replace photodeveloper cartridge. See “Photodeveloper cartridge removal”. Has error cleared? Note: Photo-developer cartridge is a customer ordered part. Problem solved. Go to step 4.
  4 Check cable for continuity between engine controller board connector HVCN and HVPS BCN1 connector and for shorted pins. Is cable okay? Go to step 5. Replace cable.
  5 Replace HVPS. See “High voltage power supply (HVPS) removal”. Has error cleared? Problem solved. Go to step 6.
  6 Replace engine controller board. See “Engine controller board removal”. Has error cleared? Problem solved. Contact higher level support.