• Code: 244.11
• Description: Tray 4 sensor never broke. Possible causes:
  • Incorrect tray 4 media setting
  • Incorrect tray 4 paper loading
  • Incorrect media restraint setting
  • Paper tray failure
  • Aligner failure
  • Transport belt module failure
  • Loading card stock from the special media tray above the fill line.
  • High humidity (replace paper)
• Remedy: 1. Ensure the proper media is set for the type of paper used in tray 4. • Fan media, and then stack flat in tray 4. • Properly set the media restraints in tray 4. If the problem persists, go to “244.03, 244.11— Paper Jam service check”.

• Code: 244.17
• Description: Tray 4 detected a jam from idle. Possible causes:
  • Paper jam leaving page over the sensor
  • defective input sensor
  • Faulty system board
• Remedy: • Clear away anything in the paper path that might cause the paper to jam. • If clearing a paper jam does not fix the problem, go to “243.17—Paper Jam service check”.

• Code: 244.26
• Description: While feeding from a lower tray, tray 4 pass thru sensor is not made. Possible causes:
  • Incorrect paper loading for the lower tray
  • Incorrect media restraint setting for the lower tray
  • Paper tray 4 assembly failure
  • Paper tray 5 assembly failure
• Remedy: 1. Clear away anything in the paper path that might cause the paper to jam. 2.Make sure the proper media is set for the type of paper used in the lower tray. 3. Fan the media, and stack flat in the lower tray. 4. Properly set the media restraints in the lower tray. 5. Check the pick arm rolls in the lower feeding tray and replace if worn. If the problem persists, go to “244.26—Paper Jam service check”.

• Code: 244.27
• Description: While feeding from a lower tray, tray 4 pass thru sensor did not break. Possible cause is paper tray 4 assembly failure.
• Remedy: • Clear away anything in the paper path that might cause the paper to jam. • Reseat option tray 4. • If the problem persists, go to “244.27—Paper Jam service check”.

• Code: 244.29
• Description: Tray 4 is not ready, or missing while printing. Possible cause is paper tray 4 assembly failure.
• Remedy: • Make sure that tray 4 is correctly inserted. • If the problem persists, go to “244.29—Paper Jam service check”.

• Code: 245.02
• Description: Tray 5 pass thru sensor made at POR. Possible causes:
  • Paper jam leaving a page over the sensor
  • Defective pass thru sensor
• Remedy: • Check for anything in the paper path that might cause the media to jam. • If the problem persists, go to “245.17—Paper Jam service check”.

• Code: 245.03
• Description: Pick timeout from tray 5 exceeded without a tray sensor break. Possible causes:
  • Tray 5 incorrect media setting
  • Tray 5 incorrect paper loaded
  • Tray 5 incorrect media restraintsetting
  • Tray 5 assembly failure
  • Aligner failure
  • Transport module failure
• Remedy: 1. Remove all media present in the paper path. 2.Make sure proper media is set for the type of paper used in tray 5. 3. Fan the media, and stack flat in tray 5. 4. Properly set the media restraints in tray 5. If the problem persists, go to “245.03, 245.11— Paper Jam service check”.

• Code: 245.05
• Description: Possible causes:
  • Incorrect media setting
  • Incorrect paper loading
  • Incorrect media restraint setting
  • Tray 5 paper pick mechanism
  • Loading card stock from the special media tray above the fill line.
• Remedy: 1. Ensure proper media is set for the type of paper used in tray 5. 2. Fan media, and stack flat in tray 5. 3. Properly set the media restraints in tray 5. 4. Check the pick arm rolls (tires) in tray 5 and replace if worn. If the problem persists, go to “245.05—Paper Jam service check”.