• Code: 242.26
• Description: While feeding from tray 2, the pass thru sensor is not made. Possible causes:
  • Incorrect paper loading for lower tray
  • Incorrect media restraint setting for lower tray
  • Paper tray 2 assembly failure
  • Lower tray 3 assembly failure
• Remedy: 1. Clear away anything in the paper path that might cause the paper to jam. 2. Ensure the proper media is set for the type of paper used in the lower tray. 3. Fan the media, and then stack flat in the lower tray. 4. Properly set the media restraints in the lower tray. 5. Check the pick arm rolls (tires) in the lower tray, and then replace if worn. If the problem persists, go to “242.26—Paper Jam service check”.

• Code: 242.27
• Description: While feeding from a lower tray, pass thru sensor did not break. Possible causes:
  • Paper tray 2 assembly failure (feed through roller)
  • Aligner failure
  • Transport belt motor failure
• Remedy: • Clear away anything in the paper path that might cause the paper to jam. • Reseat option tray 2. • Go to “242.27—Paper Jam service check”.

• Code: 242.29
• Description: Tray 2 is not ready or missing while printing. Possible cause is paper tray 2 assembly failure
• Remedy: • Make sure that tray 2 is correctly inserted. • Go to “242.29—Paper Jam service check”.

• Code: 243.02
• Description: Tray 3 pass thru sensor made at POR. Possible causes:
  • Paper jam leaving page over the sensor
  • Defective pass thru sensor
• Remedy: • Check for anything in the paper path that might cause the paper to jam. • If clearing a paper jam does not fix the problem, see “243.02—Paper Jam service check”.

• Code: 243.03
• Description: Pick timeout from tray 3 exceeded without a tray 3 sensor break. Possible causes:
  • Tray 3 incorrect media setting
  • Tray 3 incorrect paper loading
  • Tray 3 incorrect media restraintsetting
  • Tray 3 assembly failure
• Remedy: 1. Remove all media present in the paper path. 2. Ensure proper media is set for the type of paper used in tray 3. 3. Fan media, and stack flat in tray 3. 4. Properly set media restraints in tray 3. If the previous actions do not fix the problem, go to “243.03, 243.11—Paper Jam service check”.

• Code: 243.05
• Description: Tray 3 picked, but page failed to reach the option sensor in time, Possible causes:
  • Tray 3 incorrect media setting
  • Tray 3 incorrect paper loading
  • Tray 3 incorrect media restraint setting
  • Tray 3 paper pick mechanism failure
  • Loading card stock from the special media tray above the fill line.
• Remedy: 1. Ensure proper media is set for the type of paper used in tray 3. 2. Fan media, and stack flat in tray 3. 3. Properly set the media restraints in tray 3. 4. Check the pick arm rolls (tires) in tray 3 and replace if worn. If the previous actions do not fix the problem, go to “243.05—Paper Jam service check”.

• Code: 243.10
• Description: Tray 3 page exit pass thru sensor broken early. Possible causes:
  • Defective pass thru sensor
  • Faulty cable in connector OPT1
• Remedy: • Make sure the proper media is set for the type of paper used in tray 3. • Check for anything in the paper path that might cause the paper to jam. • The exit pass thru sensor may not be functioning properly. Go to “243.10—Paper Jam service check”.

• Code: 243.11
• Description: Tray 3 sensor never broke. Possible causes: • Incorrect tray 3 media setting
  • Incorrect tray 3 paper loading
  • Incorrect media restraint setting
  • Paper tray failure • Aligner failure
  • Transport belt module failure
  • Loading card stock from the special media tray above the fill line.
  • High humidity (replace paper)
• Remedy: 1. Ensure the proper media is set for the type of paper used in tray 3. 2. Fan media, and then stack flat in tray 3. 3. Properly set the media restraints in tray 3. 4. Check the pick arm rolls (tires) in tray 3 and replace if worn. If the problem persists, Go to “243.03, 243.11— Paper Jam service check”.