• Code: 295.01
• Description: Imagepipe Error—Page gap is too small.
• Remedy: Step 1 Check if multiple scan documents feed into the ADF. Do multiple scan documents feed into the ADF? Go to step 5. Go to step 2. Step 2 Check the ADF separator pad and roller for dirt. Are the separator pad and roller clean? Go to step 4. Go to step 3. Step 3 Using a lint-free cloth and isopropyl alcohol, clean the separator pad and roller. Does the problem remain? Go to step 4. The problem is solved. Step 4 Replace the separator pad and roller. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check if the scan document that fed into the ADF is skewed. Is the scan document skewed? Go to step 6. Go to step 7. Step 6 Set the ADF tray guides correctly. Does the problem remain? Go to step 7. The problem is solved. Step 7 Check if the ADF top cover is completely closed. Is the ADF top cover completely closed? Go to step 9. Go to step 8. Step 8 Close the ADF top cover completely. Does the problem remain? Go to step 9. The problem is solved. Step 9 Check if the scan document has a wrinkled or torn leading edge. Does the scan document have a wrinkled or torn leading edge? Go to step 10. Go to step 11. Step 10 Replace the scan document, and then resend the scan job. Does the problem remain? Go to step 11. The problem is solved. Step 11 a Enter the Diagnostics menu, and then navigate to: Scanner diagnostics > Motor tests b Select ADF pick and ADF transport. Do the motors run? Go to step 13. Go to step 12. Step 12 Reseat the ADF cable on the JADF1 connector on the controller board. Does the problem remain? Go to step 13. The problem is solved. Step 13 a Enter the Diagnostics menu, and then navigate to: Scanner diagnostics > Sensor tests b Find the sensor (ADF media present). Does the sensor status change while toggling the sensor? Go to step 16. Go to step 14. Step 14 Check if the actuator is dirty or stuck. Is the actuator dirty or stuck? Go to step 15. Go to step 16. Step 15 Clean the actuator. Does the problem remain? Go to step 16. The problem is solved. Step 16 Reseat the ADF cable on the JADF1 connector on the controller board. Does the problem remain? Go to step 17. The problem is solved. Step 17 Replace the ADF. See “ADF removal”. Does the problem remain? Go to step 18. The problem is solved. Step 18 Replace the controller board. See “Controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 31.35
• Description: Analog sensor out of range. Reinstall the missing waste toner bottle.
• Remedy: Step 1 Reseat the waste toner bottle. Does the problem remain? Go to step 2. The problem is solved. Step 2 Check if the printer is placed on a flat surface. Is the printer placed on a flat surface? Go to step 4. Go to step 3. Step 3 Place the printer on a flat surface. Does the problem remain? Go to step 4. The problem is solved. Step 4 Check the waste toner bottle contacts and waste toner contact block contacts for dust or debris. Are the contacts free of dust or debris? Go to step 6. Go to step 5. Step 5 Remove the dust or debris. Does the problem remain? Go to step 6. The problem is solved. Step 6 Check the waste toner contact block for proper connection and damage, and replace if necessary. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 31.40...31.43
• Description: 31.40z Smart chip communications problem. Reinstall the missing or unresponsive black cartridge. 31.41z Smart chip communications problem. Reinstall the missing or unresponsive cyan cartridge. 31.42z Smart chip communications problem. Reinstall the missing or unresponsive magenta cartridge. 31.43z Smart chip communications problem. Reinstall the missing or unresponsive yellow cartridge. 31.30' Motor (black only retract) failed to stall. Reinstall the missing transfer module.
• Remedy: Step 1 a Make sure that the cartridge or photoconductor is properly installed. b Check the error code on the display, and then verify if the cartridge, developer, or photoconductor is supported. c Replace the unsupported supply. Does the problem remain? Go to step 2. The problem is solved. Step 2 Check the HVPS and pogo pin cables for proper connection, and reseat if necessary. Does the problem remain? Go to step 3. The problem is solved.

• Code: 31.50z, 31.64z
• Description: 31.50z Smart chip communications problem. Reinstall the missing or unresponsive black developer. 31.64z Smart chip communications problem. Reinstall the missing or unresponsive color imaging unit.
• Remedy: Step 1 a Make sure that the cartridge or photoconductor is properly installed. b Check the error code on the display, and then verify if the cartridge, developer, or photoconductor is supported. c Replace the unsupported supply. Does the problem remain? Go to step 2. The problem is solved. Step 2 Check the HVPS and pogo pin cables for proper connection, and reseat if necessary. Does the problem remain? Go to step 3. The problem is solved.

• Code: 31.80'
• Description: All fuser sensors are out of range. Reinstall the fuser.
• Remedy: Step 1 Check the fuser for proper installation. Is the fuser properly installed? Go to step 3. Go to step 2. Step 2 Reinstall the fuser. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the LVPS cable on the LVPS and on the JFSNS connector on the controller for proper connection. Is the cable properly connected at both ends? Go to step 5. Go to step 4. Step 4 Reconnect the cable. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check the cable for damage, and replace if necessary. Does the problem remain? Go to step 6. The problem is solved. Step 6 Check the fuser cable for proper connection and damage, and replace if necessary. Does the problem remain? Go to step 7. The problem is solved. Step 7 Replace the fuser. See “Fuser removal”. Does the problem remain? Go to step 8. The problem is solved. Step 8 Replace the LVPS. See “LVPS removal”. Does the problem remain? Go to step 9. The problem is solved. Step 9 Replace the controller board. See “Controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 32.40z...32.80'
• Description: 32.40z Cartridge compatibility problem. Replace the unsupported black cartridge. 32.41z Cartridge compatibility problem. Replace the unsupported cyan cartridge. 32.42z Cartridge compatibility problem. Replace the unsupported magenta cartridge. 32.43z Cartridge compatibility problem. Replace the unsupported yellow cartridge. 32.50z Developer compatibility problem. Replace the unsupported black developer. 32.64z Color imaging unit compatibility problem. Replace the unsupported color imaging unit. 32.80' Printer and fuser ID mismatch. Replace the unsupported fuser.
  Z codes: • 32.xxA— Cartridge fails the OEM_ID test • 32.xxB— Cartridge is not compatible with the printer • 32.xxC— Printer is not compatible with the cartridge • 32.xxD— SWE supply reject ID mismatch • 32.xxE— SWE reject cartridge married • 32.xxF— Black developer fails the OEM_ID test • 32.xxG— Color imaging unit fails the OEM_ID test • 32.xxH— Black developer is not compatible with the printer • 32.xxJ— Color imaging unit is not compatible with the printer • 32.xxK— Printer is not compatible with the black imaging unit (developer and PCU) • 32.xxL— Printer is not compatible with the color imaging kit (color developers, PCU, basket) • 32.xxN— Non-genuine Lexmark supply
• Remedy: Step 1 a Make sure that the cartridge or photoconductor is properly installed. b Check the error code on the display, and then verify if the cartridge, developer, or photoconductor is supported. c Replace the unsupported supply. Does the problem remain? Go to step 2. The problem is solved. Step 2 Check the HVPS and pogo pin cables for proper connection, and reseat if necessary. Does the problem remain? Go to step 3. The problem is solved.

• Code: 33
• Description: 33.40z Non-Lexmark black cartridge. The smart chip contents have been manipulated by a third party manufacturer. 33.41z Non-Lexmark cyan cartridge. The smart chip contents have been manipulated by a third party manufacturer. 33.42z Non-Lexmark magenta cartridge. The smart chip contents have been manipulated by a third party manufacturer. 33.43z Non-Lexmark yellow cartridge. The smart chip contents have been manipulated by a third party manufacturer. 33.50z Non-Lexmark black developer. The smart chip contents have been manipulated by a third party manufacturer. 33.64z Non-Lexmark color imaging unit. The smart chip contents have been manipulated by a third party manufacturer.
  Z codes: • 33.xxA— Non-genuine Lexmark supply • 33.xxB— Supply exposed
• Remedy: Step 1 a Make sure that the cartridge or photoconductor is properly installed. b Check the error code on the display, and then verify if the cartridge, developer, or photoconductor is supported. c Replace the unsupported supply. Does the problem remain? Go to step 2. The problem is solved. Step 2 Check the HVPS and pogo pin cables for proper connection, and reseat if necessary. Does the problem remain? Go to step 3. The problem is solved.

• Code: 34
• Description: Short paper.
• Remedy: Step 1 a From the home screen, touch Settings > Device > Preferences. b Check if the paper size matches the size set on the tray guides. Does the paper size match the size set on the tray? Go to step 3. Go to step 2. Step 2 Change the paper size or adjust the size setting in the tray. Does the problem remain? Go to step 3. The problem is solved. Step 3 a Make sure that the tray paper length and tray paper width guides are properly installed. b Check the guides for wear or damage, and replace if necessary. Does the problem remain? Go to step 4. The problem is solved. Step 4 Check the paper width and paper length sensor actuators for damage, and replace if necessary. Does the problem remain? Go to step 5. The problem is solved. Step 5 a Reseat the paper width and paper length sensor cables. b Check the cables for damage, and replace if necessary. Does the problem remain? Go to step 6. The problem is solved. Step 6 Check the paper width and paper length sensors for damage, and replace if necessary. Does the problem remain? Go to step 7. The problem is solved. Step 7 Check the controller board pins for damage, and replace if necessary. See “Controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.