• Code: 35...38
• Description: 35 The printer memory is insufficient to enable Resource Save. 37 The printer memory is insufficient to do the job. 38 The memory is full.
• Remedy: Step 1 Reset the printer, and then navigate to: Paper Menu > Print Settings > Download Target > Disk Does the problem remain? Go to step 2. The problem is solved. Step 2 If applicable, install extra memory card. If applicable, make sure that the additional memory card is properly installed. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the controller board pins for damage, and replace if necessary. See “Controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 360.60, 360.61
• Description: 360.60 The motor (mid.transport) did not turn on. 360.61 The motor (mid.transport) did not turn off.
• Remedy: Step 1 a Check the MSHPF for proper installation, and then check its paper path. See “Procedure before starting the MSHPF service checks”. b Enter the Diagnostics menu, select Output bin quick feed > select bin, and then touch Single or Continuous. Does the problem remain? Go to step 2. The problem is solved. Step 2 a Enter the Diagnostics menu, and then navigate to: Output device diagnostics > Motor tests > Finisher > Midtransport b Touch Start. Does the motor run? Go to step 5. Go to step 3. Step 3 Reseat the motor cable, and then check the motor for misalignment and damage. Is the motor properly installed and free of damage? Go to step 5. Go to step 4. Step 4 Reinstall or replace the motor. See “Motor (mid-transport) removal”1. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check the mid-transport gear for misalignment and damage. Is the gear properly installed and free of damage? Go to step 7. Go to step 6. Step 6 Reinstall or replace the gear. See “Mid-transport gear removal”3. Does the problem remain? Go to step 7. The problem is solved. Step 7 Check the hole punch box belt for misalignment and damage. Note: Make sure that there are no other parts interfering with the movement of the belt. Is the belt properly installed and free of damage? Go to step 9. Go to step 8. Step 8 Reinstall or replace the belt. See “Hole punch box belt removal”. Does the problem remain? Go to step 9. The problem is solved. Step 9 Check the MSHPF standard bin exit belt for misalignment and damage. Note: Make sure that there are no other parts interfering with the movement of the belt. Is the belt properly installed and free of damage? Go to step 11. Go to step 10. Step 10 Reinstall or replace the belt. See gMSHPF standard bin exit belt removalh. Does the problem remain? Go to step 11. The problem is solved. Step 11 Check the pulley gears for misalignment and damage. Are the pulley gears properly installed and free of damage? Go to step 13. Go to step 12. Step 12 Reinstall or replace the pulley gear. Does the problem remain? Go to step 13. The problem is solved. Step 13 Check the offset assembly for misalignment and damage. Notes: . Move the offset roller from side to side to check for lateral movement. . Make sure that the offset roller belt is properly installed. Is the offset assembly properly installed and free of damage? Go to step 15. Go to step 14. Step 14 Reinstall or replace the offset assembly. See gOffset assembly removalh4. Does the problem remain? Go to step 15. The problem is solved. Step 15 Check the mid.transport interface board cables. . Reseat all connectors on the interface board. . Make sure that the cables are properly routed. Does the problem remain? Go to step 16. The problem is solved. Step 16 Replace the interface board. See gMid-transport interface board removalh5. Does the problem remain? Go to step 17. The problem is solved. Step 17 Check the interface board cables for cuts and damage. Are the cables free of damage? Go to step 19. Go to step 18. Step 18 Replace the cable. Does the problem remain? Go to step 19. The problem is solved. Step 19 a Reseat all connectors on the MSHPF controller board. b Make sure that the cables are properly routed, and then reset the printer. Does the problem remain? Go to step 20. The problem is solved. Step 20 Replace the MSHPF controller board. See “MSHPF controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 362.60, 362.61
• Description: 362.60 The motor (staging outer transport) did not turn on 362.61 The motor (staging outer transport) did not turn off.
• Remedy: Step 1 a Check the MSHPF for proper installation, and then check its paper path. See “Procedure before starting the MSHPF service checks”. b Enter the Diagnostics menu, select Output bin quick feed > select bin, and then touch Single or Continuous. Does the problem remain? Go to step 2. The problem is solved. Step 2 a Enter the Diagnostics menu, and then navigate to: Output device diagnostics > Motor tests > Finisher > Staging, outer and inner transport b Touch Start. Does the motor run? Go to step 5. Go to step 3. Step 3 Reseat the motor cable, and then check the motor for misalignment and damage. Is the motor properly installed and free of damage? Go to step 5. Go to step 4. Step 4 Reinstall or replace the motor. See “Motor (staging outer transport) removal”. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check the staging transport belts for misalignment and damage. Note: Make sure that there are no other parts interfering with the movement of the belts. Are the belts properly installed and free of damage? Go to step 7. Go to step 6. Step 6 Reinstall or replace the belt. See “Staging transport belts removal”. Does the problem remain? Go to step 7. The problem is solved. Step 7 Check the staging transport gears for misalignment and damage. Are the gears properly installed and free of damage? Go to step 9. Go to step 8. Step 8 Reinstall or replace the gear. See “Staging transport gears removal”. Does the problem remain? Go to step 9. The problem is solved. Step 9 Check the pulley gears for misalignment and damage. Are the pulley gears properly installed and free of damage? Go to step 11. Go to step 10. Step 10 Reinstall or replace the pulley gear. Does the problem remain? Go to step 11. The problem is solved. Step 11 Check the staging outer transport rollers for contamination, wear, and damage. Are the rollers free of damage? Go to step 12. Go to step 13. Step 12 Check the rollers for misalignment. Are the rollers properly installed? Go to step 14. Go to step 13. Step 13 Reinstall or replace the roller. Does the problem remain? Go to step 14. The problem is solved. Step 14 Check the mid.transport interface board cables. . Reseat all connectors on the interface board. . Make sure that the cables are properly routed. Does the problem remain? Go to step 15. The problem is solved. Step 15 Replace the interface board. See gMid-transport interface board removalh5. Does the problem remain? Go to step 16. The problem is solved. Step 16 Check the interface board cables for cuts and damage. Are the cables free of damage? Go to step 18. Go to step 17. Step 17 Replace the cable. Does the problem remain? Go to step 18. The problem is solved. Step 18 a Reseat all connectors on the MSHPF controller board. b Make sure that the cables are properly routed, and then reset the printer. Does the problem remain? Go to step 19. The problem is solved. Step 19 Replace the MSHPF controller board. See gMSHPF controller board removalh. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 363.60, 363.61
• Description: 363.60 The motor (staging inner transport) did not turn on. 363.61 The motor (staging inner transport) did not turn off.
• Remedy: Step 1 a Check the MSHPF for proper installation, and then check its paper path. See “Procedure before starting the MSHPF service checks”. b Enter the Diagnostics menu, select Output bin quick feed > select bin, and then touch Single or Continuous. Does the problem remain? Go to step 2. The problem is solved. Step 2 a Enter the Diagnostics menu, and then navigate to: Output device diagnostics > Motor tests > Finisher > Staging, outer and inner transport b Touch Start. Does the motor run? Go to step 5. Go to step 3. Step 3 Reseat the motor cable, and then check the motor for misalignment and damage. Is the motor properly installed and free of damage? Go to step 5. Go to step 4. Step 4 Reinstall or replace the motor. See “Motor (staging inner transport) removal”. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check the staging transport belts for misalignment and damage. Note: Make sure that there are no other parts interfering with the movement of the belts. Are the belts properly installed and free of damage? Go to step 7. Go to step 6. Step 6 Reinstall or replace the belt. See “Staging transport belts removal”. Does the problem remain? Go to step 7. The problem is solved. Step 7 Check the staging transport gears for misalignment and damage. Are the gears properly installed and free of damage? Go to step 9. Go to step 8. Step 8 Reinstall or replace the gear. See “Staging transport gears removal”. Does the problem remain? Go to step 9. The problem is solved. Step 9 Check the pulley gears for misalignment and damage. Are the pulley gears properly installed and free of damage? Go to step 11. Go to step 10. Step 10 Reinstall or replace the pulley gear. Does the problem remain? Go to step 11. The problem is solved. Step 11 Check the staging outer transport rollers for contamination, wear, and damage. Are the rollers free of damage? Go to step 12. Go to step 13. Step 12 Check the rollers for misalignment. Are the rollers properly installed? Go to step 14. Go to step 13. Step 13 Reinstall or replace the roller. Does the problem remain? Go to step 14. The problem is solved. Step 14 Check the mid.transport interface board cables. . Reseat all connectors on the interface board. . Make sure that the cables are properly routed. Does the problem remain? Go to step 15. The problem is solved. Step 15 Replace the interface board. See gMid-transport interface board removalh5. Does the problem remain? Go to step 16. The problem is solved. Step 16 Check the interface board cables for cuts and damage. Are the cables free of damage? Go to step 18. Go to step 17. Step 17 Replace the cable. Does the problem remain? Go to step 18. The problem is solved. Step 18 a Reseat all connectors on the MSHPF controller board. b Make sure that the cables are properly routed, and then reset the printer. Does the problem remain? Go to step 19. The problem is solved. Step 19 Replace the MSHPF controller board. See “MSHPF controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 364.60, 364.61
• Description: 364.60 The motor (compiler paddle) did not turn on. 364.61 The motor (compiler paddle) did not turn off.
• Remedy: Step 1 a Check the MSHPF for proper installation, and then check its paper path. See “Procedure before starting the MSHPF service checks”. b Enter the Diagnostics menu, select Output bin quick feed > select bin, and then touch Single or Continuous. Does the problem remain? Go to step 2. The problem is solved. Step 2 a Enter the Diagnostics menu, and then navigate to: Output device diagnostics > Motor tests > Finisher > Paddle b Touch Start. Does the motor run? Go to step 5. Go to step 3. Step 3 Reseat the motor cable, and then check the motor for misalignment and damage. Is the motor properly installed and free of damage? Go to step 5. Go to step 4. Step 4 Reinstall or replace the motor. See “Motor (compiler paddle) removal”3. Does the problem remain? Go to step 5. The problem is solved. Step 5 a Enter the Diagnostics menu, and then navigate to: Output device diagnostics > Sensor tests > Finisher b Find the sensor (Compiler paddle). Does the sensor status change while toggling the sensor? Go to step 8. Go to step 6. Step 6 Reseat the sensor cable, and then check the sensor for misalignment and damage. Is the sensor properly installed and free of damage? Go to step 8. Go to step 7. Step 7 Reinstall or replace the sensor. See “Sensor (compiler paddle) removal”7. Does the problem remain? Go to step 8. The problem is solved. Step 8 a Enter the Diagnostics menu, and then navigate to: Output device diagnostics > Motor tests > Finisher > Compiler exit cam b Touch Start. Does the motor run? Go to step 11. Go to step 9. Step 9 Reseat the motor cable, and then check the motor for misalignment and damage. Is the motor properly installed and free of damage? Go to step 11. Go to step 10. Step 10 Reinstall or replace the motor. See “Motor (compiler exit cam) removal”9. Does the problem remain? Go to step 11. The problem is solved. Step 11 a Enter the Diagnostics menu, and then navigate to: Output device diagnostics > Sensor tests > Finisher b Find the sensor (Compiler exit cam). Does the sensor status change while toggling the sensor? Go to step 14. Go to step 12. Step 12 Reseat the sensor cable, and then check the sensor for misalignment and damage. Is the sensor properly installed and free of damage? Go to step 14. Go to step 13. Step 13 Reinstall or replace the sensor. See “Sensor (compiler exit cam) removal”6. Does the problem remain? Go to step 14. The problem is solved. Step 14 Check the compiler paddle and exit drive for proper installation. • Check all of the components for misalignment. • Reseat the cables. • Make sure that the cables are properly routed. Is the paddle and exit drive properly installed? Go to step 15. Go to step 16. Step 15 Check the compiler paddle and exit drive for damage. • Check the gears and paddles for contamination, wear, and damage. • Reseat the cables. • Make sure that the cables are properly routed. Is the paddle and exit drive free of damage? Go to step 17. Go to step 16. Step 16 Reinstall or replace the paddle and exit drive. See “Compiler paddle and exit drive removal”0. Does the problem remain? Go to step 17. The problem is solved. Step 17 Check the compiler exit rollers for contamination, wear, and damage. Are the rollers free of damage? Go to step 18. Go to step 19. Step 18 Check the rollers for misalignment. Are the rollers properly installed? Go to step 20. Go to step 19. Step 19 Reinstall or replace the roller. See “Compiler exit roller removal”2. Does the problem remain? Go to step 20. The problem is solved. Step 20 Check the stapler bin lower exit belt for misalignment and damage. Note: Make sure that there are no other parts interfering with the movement of the belt. Is the belt properly installed and free of damage? Go to step 22. Go to step 21.

• Code: 374.60, 374.61
• Description: 374.60 The motor (standard bin elevator) did not turn on. 374.61 The motor (standard bin elevator) did not turn off.
• Remedy: Step 1 a Check the MSHPF for proper installation, and then check its paper path. See “Procedure before starting the MSHPF service checks”. b Enter the Diagnostics menu, select Output bin quick feed > select bin, and then touch Single or Continuous. Does the problem remain? Go to step 2. The problem is solved. Step 2 a Enter the Diagnostics menu, and then navigate to: Output device diagnostics > Motor tests > Finisher > Standard bin elevator b Touch Start. Does the motor run? Go to step 5. Go to step 3. Step 3 Reseat the motor cable, and then check the motor for misalignment and damage. Is the motor properly installed and free of damage? Go to step 5. Go to step 4. Step 4 Reinstall or replace the motor. See “Motor (standard bin elevator) removal”3. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check the standard bin elevator drive for misalignment and damage. Is the elevator drive properly installed and free of damage? Go to step 7. Go to step 6. Step 6 Reinstall or replace the elevator drive. See “Standard bin elevator drive removal”2. Does the problem remain? Go to step 7. The problem is solved. Step 7 a Enter the Diagnostics menu, and then navigate to: Output device diagnostics > Sensor tests > Finisher b Find the sensor (Standard bin lower limit). Does the sensor status change while toggling the sensor? Go to step 10. Go to step 8. Step 8 Reseat the sensor cable, and then check the sensor for misalignment and damage. Is the sensor properly installed and free of damage? Go to step 10. Go to step 9. Step 9 Reinstall or replace the sensor. Does the problem remain? Go to step 10. The problem is solved. Step 10 a Enter the Diagnostics menu, and then navigate to: Output device diagnostics > Sensor tests > Finisher b Find the sensor (Standard bin stack upper limit 1). Does the sensor status change while toggling the sensor? Go to step 13. Go to step 11. Step 11 Reseat the sensor cable, and then check the sensor for misalignment and damage. Is the sensor properly installed and free of damage? Go to step 13. Go to step 12. Step 12 Reinstall or replace the sensor. See “Sensor (standard bin stack upper limit) removal”1. Does the problem remain? Go to step 13. The problem is solved. Step 13 a Enter the Diagnostics menu, and then navigate to: Output device diagnostics > Sensor tests > Finisher b Find the sensor (Standard bin paper present). Does the sensor status change while toggling the sensor? Go to step 16. Go to step 14. Step 14 Reseat the sensor cable, and then check the sensor and its actuator for misalignment and damage. Is the sensor properly installed and free of damage? Go to step 6. Go to step 15. Step 15 Reinstall or replace the sensor. See “Sensor (standard bin paper present) removal”4. Does the problem remain? Go to step 16. The problem is solved. Step 16 Check the MSHPF standard bin for misalignment and damage. Note: Make sure that the shaft aligns with the gear. Is the bin properly installed and free of damage? Go to step 17. Go to step 19. Step 17 Turn the elevator gears and check if the bin moves from top to bottom. Does the bin properly move? Go to step 20. Go to step 18. Step 18 Remove the obstructions along the bin path. Does the problem remain? Go to step 19. The problem is solved. Step 19 Reinstall or replace the bin. Does the problem remain? Go to step 20. The problem is solved. Step 20 Check the standard bin elevator gear for misalignment and damage. Is the gear properly installed and free of damage? Go to step 22. Go to step 21. Step 21 Reinstall or replace the gear. Does the problem remain? Go to step 22. The problem is solved. Step 22 Check the standard bin elevator belt for misalignment and damage. Note: Make sure that there are no other parts interfering with the movement of the belt. Is the belt properly installed and free of damage? Go to step 24. Go to step 23. Step 23 Reinstall or replace the belt. Does the problem remain? Go to step 24. The problem is solved. Step 24 Check the standard bin elevator belt holder for misalignment and damage. Note: Make sure that the elevator belt is properly engaged with the holder. Is the belt properly installed and free of damage? Go to step 26. Go to step 25. Step 25 Reinstall or replace the belt holder. Does the problem remain? Go to step 26. The problem is solved. Step 26 Check the pulley gears for misalignment and damage. Note: Make sure that the pin is properly installed. Are the pulley gears properly installed and free of damage? Go to step 28. Go to step 27.

• Code: 377.60, 377.61
• Description: 377.60 The motor (stapler bin elevator) did not turn on. 377.61 The motor (stapler bin elevator) did not turn off
• Remedy: Step 1 a Check the MSHPF for proper installation, and then check its paper path. See “Procedure before starting the MSHPF service checks”. b Enter the Diagnostics menu, select Output bin quick feed > select bin, and then touch Single or Continuous. Does the problem remain? Go to step 2. The problem is solved. Step 2 a Enter the Diagnostics menu, and then navigate to: Output device diagnostics > Motor tests > Finisher > Stapler bin elevator b Touch Start. Does the motor run? Go to step 5. Go to step 3. Step 3 Reseat the motor cable, and then check the motor for misalignment and damage. Is the motor properly installed and free of damage? Go to step 5. Go to step 4. Step 4 Reinstall or replace the motor. See “Motor (stapler bin elevator) removal”0. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check the stapler bin elevator drive for misalignment and damage. Is the elevator drive properly installed and free of damage? Go to step 7. Go to step 6. Step 6 Reinstall or replace the elevator drive. See “Stapler bin elevator drive removal”3. Does the problem remain? Go to step 7. The problem is solved. Step 7 a Enter the Diagnostics menu, and then navigate to: Output device diagnostics > Sensor tests > Finisher b Find the sensor (Stapler bin lower limit). Does the sensor status change while toggling the sensor? Go to step 10. Go to step 8. Step 8 Reseat the sensor cable, and then check the sensor for misalignment and damage. Is the sensor properly installed and free of damage? Go to step 10. Go to step 9. Step 9 Reinstall or replace the sensor. See “Sensor (stapler bin lower limit) removal”. Does the problem remain? Go to step 10. The problem is solved. Step 10 a Enter the Diagnostics menu, and then navigate to: Output device diagnostics > Sensor tests > Finisher b Find the sensor (Stapler bin stack upper limit 1). Does the sensor status change while toggling the sensor? Go to step 13. Go to step 11. Step 11 Reseat the sensor cable, and then check the sensor for misalignment and damage. Is the sensor properly installed and free of damage? Go to step 13. Go to step 12. Step 12 Reinstall or replace the sensor. See “Sensor (stapler bin stack upper limit) removal”. Does the problem remain? Go to step 13. The problem is solved. Step 13 a Enter the Diagnostics menu, and then navigate to: Output device diagnostics > Sensor tests > Finisher b Find the sensor (Stapler bin paper present). Does the sensor status change while toggling the sensor? Go to step 16. Go to step 14. Step 14 Reseat the sensor cable, and then check the sensor and its actuator for misalignment and damage. Is the sensor properly installed and free of damage? Go to step 16. Go to step 15. Step 15 Reinstall or replace the sensor. Does the problem remain? Go to step 16. The problem is solved. Step 16 Check the MSHPF stapler bin for misalignment and damage. Note: Make sure that the shaft aligns with the gear. Is the bin properly installed and free of damage? Go to step 17. Go to step 19. Step 17 Turn the elevator gears and check if the bin moves from top to bottom. Does the bin properly move? Go to step 20. Go to step 18. Step 18 Remove the obstructions along the bin path. Does the problem remain? Go to step 19. The problem is solved. Step 19 Reinstall or replace the bin. Does the problem remain? Go to step 20. The problem is solved. Step 20 Check the stapler bin gear for misalignment and damage. Is the gear properly installed and free of damage? Go to step 22. Go to step 21. Step 21 Reinstall or replace the gear. Does the problem remain? Go to step 22. The problem is solved. Step 22 Check the stapler bin elevator belt for misalignment and damage. Note: Make sure that there are no other parts interfering with the movement of the belt. Is the belt properly installed and free of damage? Go to step 24. Go to step 23. Step 23 Reinstall or replace the belt. Does the problem remain? Go to step 24. The problem is solved. Step 24 Check the stapler bin elevator belt holder for misalignment and damage. Note: Make sure that the elevator belt is properly engaged with the holder. Is the belt properly installed and free of damage? Go to step 26. Go to step 25. Step 25 Reinstall or replace the belt holder. Does the problem remain? Go to step 26. The problem is solved. Step 26 Check the pulley gears for misalignment and damage. Note: Make sure that the pin is properly installed. Are the pulley gears properly installed and free of damage? Go to step 28. Go to step 27. Step 27 Reinstall or replace the pulley gear. Does the problem remain? Go to step 28. The problem is solved. Step 28 Check the compiler interface board cables. • Reseat all connectors on the interface board. • Make sure that the cables are properly routed. Does the problem remain? Go to step 29. The problem is solved. Step 29 Replace the interface board. See “Compiler interface board removal”2. Does the problem remain? Go to step 30. The problem is solved. Step 30 Check the interface board cables for cuts and damage. Are the cables free of damage? Go to step 32. Go to step 31. Step 31 Replace the cable. Does the problem remain? Go to step 32. The problem is solved. Step 32 Check the MSHPF stapler bin assembly for misalignment and damage. Note: Check the cables for damage and make sure that they are properly routed. Is the bin assembly properly installed and free of damage? Go to step 34. Go to step 33. Step 33 Reinstall or replace the bin assembly. See “Stapler bin assembly removal”6. Does the problem remain? Go to step 34. The problem is solved. Step 34 a Reseat all connectors on the MSHPF controller board. b Make sure that the cables are properly routed, and then reset the printer. Does the problem remain? Go to step 35. The problem is solved. Step 35 Replace the MSHPF controller board. See “MSHPF controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 383.60...383.61
• Description: 383.60 The motor (staple unit carriage) did not turn on. 383.61 The motor (staple unit carriage) did not turn off.
• Remedy: Step 1 a Check the MSHPF for proper installation, and then check its paper path. See “Procedure before starting the MSHPF service checks”. b Enter the Diagnostics menu, select Output bin quick feed > select bin, and then touch Single or Continuous. Does the problem remain? Go to step 2. The problem is solved. Step 2 Check the MSHPF staple cartridge door for misalignment and damage. Note: When closing the door, its actuator should properly engage with the door sensor and switch. Is the door properly installed and free of damage? Go to step 4. Go to step 3. Step 3 Reinstall or replace the door. See “MSHPF staple cartridge door removal”. Does the problem remain? Go to step 4. The problem is solved. Step 4 a Enter the Diagnostics menu, and then navigate to: Output device diagnostics > Sensor tests > Finisher b Find the sensor (Cartridge door interlock switch). Does the sensor status change while toggling the switch? Go to step 10. Go to step 5. Step 5 Reseat the switch cable, and then check the switch for misalignment and damage. Is the switch properly installed and free of damage? Go to step 7. Go to step 6. Step 6 Reinstall or replace the switch. See “Switch (MSHPF cartridge door interlock) removal”. Does the problem remain? Go to step 7. The problem is solved. Step 7 Check the door interlock cable for proper connection. • Reseat the cable. • Make sure that the cable is properly routed. Does the problem remain? Go to step 8. The problem is solved. Step 8 Check the cable for cuts and damage. Is the cable free of damage? Go to step 10. Go to step 9. Step 9 Replace the cable. Does the problem remain? Go to step 10. The problem is solved. Step 10 a Remove the staple cartridge holder, and then check for staple and paper fragments. b Check the cartridge holder for damage. Is the cartridge holder free of fragments and damage? Go to step 12. Go to step 11. Step 11 Remove the fragments, and then reinstall or replace the cartridge holder. Note: Remove the remaining partial slabs of staples so that only the full slabs remain. Does the problem remain? Go to step 12. The problem is solved. Step 12 a Enter the Diagnostics menu, and then navigate to: Output device diagnostics > Sensor tests > Finisher b Find the sensor (Cartridge loading position). Does the sensor status change while toggling the sensor? Go to step 15. Go to step 13. Step 13 Reseat the sensor cable, and then check the sensor for misalignment and damage. Is the sensor properly installed and free of damage? Go to step 15. Go to step 14. Step 14 Reinstall or replace the sensor. See “Sensor (cartridge loading position) removal”. Does the problem remain? Go to step 15. The problem is solved. Step 15 a Enter the Diagnostics menu, and then navigate to: Output device diagnostics > Sensor tests > Finisher b Find the sensor (Staple unit position). Does the sensor status change while toggling the sensor? Go to step 18. Go to step 16. Step 16 Reseat the sensor cable, and then check the sensor for misalignment and damage. Is the sensor properly installed and free of damage? Go to step 18. Go to step 17. Step 17 Reinstall or replace the sensor. See “Sensor (MSHPF staple unit position) removal”. Does the problem remain? Go to step 18. The problem is solved. Step 18 a Enter the Diagnostics menu, and then navigate to: Output device diagnostics > Sensor tests > Finisher b Find the sensor (Staple unit paper present). Does the sensor status change while toggling the sensor? Go to step 21. Go to step 19. Step 19 Reseat the sensor cable, and then check the sensor for misalignment and damage. Is the sensor properly installed and free of damage? Go to step 21. Go to step 20. Step 20 Reinstall or replace the sensor. See “Sensor (MSHPF staple unit paper present) removal”. Does the problem remain? Go to step 21. The problem is solved. Step 21 a Enter the Diagnostics menu, and then navigate to: Output device diagnostics > Motor tests > Finisher b Perform all the motor tests involving the staple unit position. Does the motor run? Go to step 24. Go to step 22. Step 22 Reseat the motor cable, and then check the motor for misalignment and damage. Is the motor properly installed and free of damage? Go to step 24. Go to step 23. Step 23 Reinstall or replace the motor. See “Motor (staple unit carriage) removal”7. Does the problem remain? Go to step 24. The problem is solved. Step 24 Check the staple carriage belt for misalignment and damage. Note: Make sure that there are no other parts interfering with the movement of the belt. Is the belt properly installed and free of damage? Go to step 26. Go to step 25. Step 25 Reinstall or replace the belt. See “Staple unit carriage belt removal”7. Does the problem remain? Go to step 26. The problem is solved. Step 26 Check the staple unit carriage gear for misalignment and damage. Is the gear properly installed and free of damage? Go to step 28. Go to step 27. Step 27 Reinstall or replace the gear. Does the problem remain? Go to step 28. The problem is solved. Step 28 Check the carriage rail for misalignment and damage. Is the carriage rail properly installed and free of damage? Go to step 30. Go to step 29. Step 29 Reinstall or replace the carriage rail. Does the problem remain? Go to step 30. The problem is solved. Step 30 Check the staple unit for proper installation. • Check the staple unit for misalignment. • Reseat the staple unit extension cable. Is the staple unit properly installed? Go to step 32. Go to step 31. Step 31 Reinstall or replace the staple unit. See “MSHPF staple unit removal”. Does the problem remain? Go to step 32. The problem is solved. Step 32 Check the MSHPF staple unit carriage and its cables for damage. Is the carriage free of damage? Go to step 33. Go to step 34. Step 33 Check the MSHPF staple unit carriage for proper installation. • Check the staple unit carriage for misalignment. • Reseat the staple unit cable. Is the staple unit carriage properly installed? Go to step 35. Go to step 34. Step 34 Replace the staple unit carriage. See “MSHPF staple unit carriage removal”. Does the problem remain? Go to step 35. The problem is solved. Step 35 a Reseat the staple unit cable and staple unit extension cable. b Make sure that the cables are properly routed. Does the problem remain? Go to step 36. The problem is solved. Step 36 Check the carriage cables for cuts and damage. Are the cables free of damage? Go to step 38. Go to step 37. Step 37 Replace the cable. See “Staple unit extension cable removal” and “Staple unit cable removal”9. Does the problem remain? Go to step 38. The problem is solved. Step 38 Check the compiler interface board cables. • Reseat all connectors on the interface board. • Make sure that the cables are properly routed. Does the problem remain? Go to step 39. The problem is solved. Step 39 Replace the interface board. See “Compiler interface board removal”2. Does the problem remain? Go to step 40. The problem is solved. Step 40 Check the interface board cables for cuts and damage. Are the cables free of damage? Go to step 42. Go to step 41. Step 41 Replace the cable. Does the problem remain? Go to step 42. The problem is solved. Step 42 a Reseat all connectors on the MSHPF controller board. b Make sure that the cables are properly routed, and then reset the printer. Does the problem remain? Go to step 43. The problem is solved. Step 43 Replace the MSHPF controller board. See “MSHPF controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.