• Code: 284.13
• Description: Paper never arrived at the sensor (ADF 2nd scan).
• Remedy: Step 1 Check the original document: • Check the document for contaminations such as pieces of tape, paper clips, and staples. • Check the document for damage such as creases, tears, holes, and excess wear. Is the original document free of contaminations and damage? Go to step 3. Go to step 2. Step 2 a Remove the contaminations or replace the damaged original document. b Enter the Diagnostics menu, and then navigate to: Scanner diagnostics > Scanner quick feed Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the ADF paper path for paper fragments and contaminations such as pieces ot tape, paper clips, and staples. Is the paper path free of obstructions and contaminations? Go to step 5. Go to step 4. Step 4 Remove the obstructions and contaminations. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check the condition of the ADF pick roller. Is the pick roller free from excess wear, contamination, and damage? Go to step 7. Go to step 6. Step 6 Clean or replace the pick roller. See “ADF pick roller removal”. Does the problem remain? Go to step 7. The problem is solved. Step 7 Check the condition of the ADF feed belt. Is the feed belt free from excess wear, contamination, and damage? Go to step 9. Go to step 8. Step 8 Clean or replace the feed belt. See “ADF feed belt removal”. Does the problem remain? Go to step 9. The problem is solved. Step 9 Check the condition of the ADF separator roller. Is the separator roller free from excess wear, contamination, and damage? Go to step 11. Go to step 10. Step 10 Clean or replace the separator roller. See “ADF separator roller removal”. Does the problem remain? Go to step 11. The problem is solved. Step 11 a Enter the Diagnostics menu, and then navigate to: Scanner diagnostics > Sensor tests b Find the sensor (ADF 2nd scan). Does the sensor status change while toggling the sensor? Go to step 14. Go to step 12. Step 12 Check the sensor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 13. The problem is solved. Step 13 Replace the sensor. See “Sensor (ADF 2nd scan) removal”. Does the problem remain? Go to step 14. The problem is solved. Step 14 a Enter the Diagnostics menu, and then navigate to: Scanner diagnostics > Motor tests > ADF transport b Touch Start. Does the motor run? Go to step 17. Go to step 15. Step 15 Check the motor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 16. The problem is solved. Step 16 Replace the motor. Does the problem remain? Go to step 17. The problem is solved. Step 17 Load an undamaged document into the ADF tray, and then perform a copy job. Does the problem remain? Go to step 18. The problem is solved. Step 18 Replace the ADF controller board. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 284.15
• Description: Paper never cleared the sensor (ADF 2nd scan).
• Remedy: Step 1 Check the original document: • Check the document for contaminations such as pieces of tape, paper clips, and staples. • Check the document for damage such as creases, tears, holes, and excess wear. Is the original document free of contaminations and damage? Go to step 3. Go to step 2. Step 2 a Remove the contaminations or replace the damaged original document. b Enter the Diagnostics menu, and then navigate to: Scanner diagnostics > Scanner quick feed Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the ADF paper path for paper fragments and contaminations such as pieces of tape, paper clips, and staples. Is the paper path free of obstructions and contaminations? Go to step 5. Go to step 4. Step 4 Remove the obstructions and contaminations. Does the problem remain? Go to step 5. The problem is solved. Step 5 a Enter the Diagnostics menu, and then navigate to: Scanner diagnostics > Sensor tests b Find the sensor (ADF 2nd scan). Does the sensor status change while toggling the sensor? Go to step 8. Go to step 6. Step 6 Check the sensor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 7. The problem is solved. Step 7 Replace the sensor. See “Sensor (ADF 2nd scan) removal”. Does the problem remain? Go to step 8. The problem is solved. Step 8 a Enter the Diagnostics menu, and then navigate to: Scanner diagnostics > Motor tests > ADF transport b Touch Start. Does the motor run? Go to step 11. Go to step 9. Step 9 Check the motor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 10. The problem is solved. Step 10 Replace the motor. Does the problem remain? Go to step 11. The problem is solved. Step 11 Load an undamaged document into the ADF tray, and then perform a copy job. Does the problem remain? Go to step 12. The problem is solved. Step 12 Replace the ADF controller board. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 288.10
• Description: Jam is detected at the sensor (ADF multi.feed detect).
• Remedy: Step 1 Check the original document: • Check the document for contaminations such as pieces of tape, paper clips, and staples. • Check the document for damage such as creases, tears, holes, and excess wear. Is the original document free of contaminations and damage? Go to step 3. Go to step 2. Step 2 a Remove the contaminations or replace the damaged original document. b Enter the Diagnostics menu, and then navigate to: Scanner diagnostics > Scanner quick feed Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the ADF paper path for paper fragments and contaminations such as pieces of tape, paper clips and staples. Is the paper path free of obstructions and contaminations? Go to step 5. Go to step 4. Step 4 Remove the obstructions and contaminations. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check the condition of the ADF feed belt. Is the feed belt free from excess wear, contamination, and damage? Go to step 7. Go to step 6. Step 6 Clean or replace the feed belt. See “ADF feed belt removal”. Does the problem remain? Go to step 7. The problem is solved. Step 7 Check the condition of the ADF separator roller. Is the separator roller free from excess wear, contamination, and damage? Go to step 9. Go to step 8. Step 8 Clean or replace the separator roller. See gADF separator roller removalh. Does the problem remain? Go to step 9. The problem is solved. Step 9 Load an undamaged document into the ADF tray, and then perform a copy job. Does the problem remain? Go to step 10. The problem is solved. Step 10 Replace the sensor (ADF multi.feed detect). Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 289.10
• Description: The scanner controller communication failed.
• Remedy: Step 1 Check the ADF controller board cables for proper connection, and then reseat if necessary. Does the problem remain? Go to step 2. The problem is solved. Step 2 Check the HDMI cables for proper connection, and then reseat if necessary. Does the problem remain? Go to step 3. The problem is solved. Step 3 Load an undamaged document into the ADF tray, and then perform a copy job. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 31...33
• Description: 31 A supply.related error was detected: . The cartridge, developer and PC unit combo, photoconductor unit, or developer unit is missing or undetected. . The cartridge, developer and PC unit combo, photoconductor unit, or developer unit is defective. . The fuser is missing or undetected. 32 The cartridge, developer and PC unit combo, photoconductor unit, or developer unit is unsupported. 33 The cartridge, developer and PC unit combo, photoconductor unit, or developer unit is non.Lexmark.
• Remedy: Step 1 a Make sure that the cartridge or photoconductor unit is installed. b Check if the cartridge or photoconductor unit is supported, and replace if necessary. Does the problem remain? Go to step 2. The problem is solved. Step 2 a Make sure that the cartridge or photoconductor unit is properly installed. b Make sure that the cartridge or photoconductor cables are properly connected. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the cartridge or photoconductor contacts for damage, and replace if necessary. Does the problem remain? Go to step 4. The problem is solved. Step 4 Check the controller board pins for damage, and replace if necessary. See “Controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 320.00
• Description: The motor (staple finisher transport) does not turn on.
• Remedy: Step 1 a Clear the paper path of any jams or obstructions. b Make sure that the jam access door is properly closed. c Reset the printer, and then reseat the finisher. Does the problem remain? Go to step 2. The problem is solved. Step 2 a Enter the Diagnostics menu, and then navigate to: Output device diagnostics > Sensor tests > Staple Finisher > Transport and exit b Find the sensor (Transport). Does the sensor status change while toggling the sensor? Go to step 4. Go to step 3. Step 3 a Check the sensor (staple finisher transport) for proper installation and damage, and replace if necessary. See “Sensor (staple finisher transport) removal”. b Reseat the sensor connector on both ends. Does the problem remain? Go to step 4. The problem is solved. Step 4 Check the staple finisher entrance paper guide for proper installation and damage, and replace if necessary. See “Staple finisher entrance paper guide removal”. Does the problem remain? Go to step 5. The problem is solved. Step 5 a Check the staple finisher jam access door for proper installation and damage, and replace if necessary. See “Staple finisher jam access door removal”. b Make sure that the door is properly closed. Does the problem remain? Go to step 6. The problem is solved. Step 6 Check the staple finisher compiler paper guide for proper installation and damage, and replace if necessary. See “Staple finisher compiler paper guide removal”. Does the problem remain? Go to step 7. The problem is solved. Step 7 a Enter the Diagnostics menu, and then navigate to: Output device diagnostics > Motor tests b Find the motor (Transport), and then touch Start. Does the motor run? Go to step 9. Go to step 8. Step 8 a Check the motor (staple finisher transport) for damage, and replace if necessary. See “Motor (staple finisher transport) removal”. b Check the motor for proper installation. c Reseat the motor connector on both ends. Does the problem remain? Go to step 9. The problem is solved. Step 9 Check the cables for cuts or damage, and replace if necessary. Does the problem remain? Go to step 10. The problem is solved. Step 10 Check the staple finisher transport gears for proper installation and damage, and replace if necessary. See “Staple finisher transport gears removal”. Does the problem remain? Go to step 11. The problem is solved. Step 11 a Check the compiler feed roller for proper installation. b Check the roller for wear or damage, and replace if necessary. See “Staple finisher compiler feed roller removal”. c Manually turn the roller and make sure that the compiler feed idler rolls with the roller. Does the problem remain? Go to step 12. The problem is solved. Step 12 a Check the compiler feed idler for proper installation and damage, and replace if necessary. See “Staple finisher compiler feed idler removal”. b Manually turn the mating roller and make sure that the idler rolls with the roller. Does the problem remain? Go to step 13. The problem is solved. Step 13 a Check the staple finisher aligner paddle for wear or damage, and replace if necessary. See “Staple finisher aligner paddle and upper paper guide removal”. b Manually turn the paddle to check for proper operation. c Check the paddle for proper installation. Does the problem remain? Go to step 14. The problem is solved. Step 14 a Enter the Diagnostics menu, and then navigate to: Output device diagnostics > Motor tests b Find the motor (Aligner paddle), and then touch Start. Does the motor run? Go to step 16. Go to step 15. Step 15 a Check the motor (staple finisher aligner paddle) for damage, and replace if necessary. See “Motor (staple finisher aligner paddle) removal ”. b Check the motor for proper installation. c Reseat the connector on both ends. Does the problem remain? Go to step 16. The problem is solved. Step 16 a Check the staple finisher aligner paddle gears for damage, and replace if necessary. See “Staple finisher aligner paddle gears removal”. b Check the gears for proper alignment and installation. c Check the actuator for damage, and replace if necessary. Does the problem remain? Go to step 17. The problem is solved. Step 17 Reseat all cable connectors in the staple finisher controller board, and then reset the printer. Does the problem remain? Go to step 18. The problem is solved. Step 18 Replace the controller board. See “Staple finisher controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 323.80
• Description: The motor (staple finisher upper exit roller) does not turn on.
• Remedy: Step 1 a Clear the paper path of any jams or obstructions. b Reset the printer, and then reseat the staple finisher. Does the problem remain? Go to step 2. The problem is solved. Step 2 a Enter the Diagnostics menu, and then navigate to: Output device diagnostics > Sensor tests > Staple Finisher > Transport and exit section b Find the sensor (Upper exit roller). Does the sensor status change while toggling the sensor? Go to step 5. Go to step 3. Step 3 Check the sensor (staple finisher upper exit roller) for misalignment and damage. Is the sensor properly installed and free of damage? Go to step 5. Go to step 4. Step 4 Reinstall or replace the sensor. See “Sensor (staple finisher upper exit roller) removal”. Does the motor run? Go to step 5. The problem is solved. Step 5 a Enter the Diagnostics menu, and then navigate to: Output device diagnostics > Motor tests b Find the motor (Upper exit roller), and then touch Start. Does the motor run? Go to step 8. Go to step 6. Step 6 Check the motor (staple finisher upper exit) for misalignment and damage. Is the motor properly installed and free of damage? Go to step 8. Go to step 7. Step 7 Reinstall or replace the motor. See “Motor (staple finisher upper exit roller) removal”. Does the problem remain? Go to step 8. The problem is solved. Step 8 Check the cables for cuts or damages, and replace if necessary. Does the problem remain? Go to step 9. The problem is solved. Step 9 a Check the front upper exit roller position gears, actuator, and lever for damage. b Check the gears for proper installation and alignment. c Check the spring for proper installation. d Move the gears, and then check if the roller moves up and down. e Check if the actuator can cover the sensor. Does the problem remain? Go to step 10. The problem is solved. Step 10 Replace the staple finisher front upper exit roller position gears. See “Staple finisher front upper position exit roller gears removal”. Does the problem remain? Go to step 11. The problem is solved. Step 11 a Check the rear upper exit roller position gears, actuator, and lever for damage. b Check the gears for proper installation and alignment. c Check the spring for proper installation. d Move the gears, and then check if the roller moves up and down. e Check if the actuator can cover the sensor. Does the problem remain? Go to step 12. The problem is solved. Step 12 Replace the staple finisher rear upper exit roller position gears. See “Staple finisher rear upper position exit roller gears removal”. Does the problem remain? Go to step 13. The problem is solved. Step 13 a Check the staple finisher upper exit roller for proper installation. b Check the roller for wear or damage, and replace if necessary. See “Staple finisher upper exit roller removal”. c Check if the roller can move up and down. Does the problem remain? Go to step 14. The problem is solved. Step 14 Reseat all cable connectors in the controller board, and then reset the printer. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 34
• Description: Incorrect paper size was detected.
• Remedy: Step 1 a Make sure that the tray paper length and tray paper width guides are properly installed. b Check the guides for wear or damage, and replace if necessary. Does the problem remain? Go to step 2. The problem is solved. Step 2 Check the paper width and paper length sensor actuators for damage, and replace if necessary. Does the problem remain? Go to step 3. The problem is solved. Step 3 a Reseat the paper width and paper length sensor cables. b Check the cables for damage, and replace if necessary. Does the problem remain? Go to step 4. The problem is solved. Step 4 Check the paper width and paper length sensors for damage, and replace if necessary. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check the controller board pins for damage, and replace if necessary. See “Controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.