• Code: 200.38, 200.42, 200.44, 200.45
• Description: 200.38 Interpage servo gap smaller than expected for galvo offset target evaluation. 200.42 Rogue sheet at ACM sensor while flushing the paper path prior to declaring tray 1 source empty. 200.44 Page from tray 1 did not reach the input sensor (or the manual feed sensor, if present) after multiple pick attempts. Page did make it out of the tray at least as far as the ACM sensor. 200.45 During warm up flush, sheet detected too long over input sensor.
• Remedy: Step 1 Check the paper source. Is the paper from the MPF? Go to step 2. Go to step 5.
  Step 2 Check the MPF pick roller and separator pad for damage and contamination. Are they free of damage and contamination? Go to step 3. Replace the MPF pick roller and separator pad. See “MPF pick roller removal” and “Separator pad removal”.
  Step 3 Check the MPF solenoid for proper operation: a Remove the left cover. b POR into the Diagnostics menu and perform a feed test: Diagnostics Menu > Input Tray Tests > Feed Test > Multipurpose feeder c Check if the MPF solenoid moves when doing the feed test. Does it move when doing the feed test? Go to step 4. Replace the MPF solenoid. See “MPF solenoid reStep 4 Make sure the MPF gearbox spring is properly installed and free of damage. Check the MPF gearbox for wear or damage. Are they free of wear or damage? Go to step 5. Replace the MPF gearbox. See “MPF gearbox removal”.moval”.
  Step 5 Check the input sensor area for jammed media fragments. Is the paper path free of partially fed or jammed media? Go to step 6. Clear the paper path of any media fragments.
  Step 6 Check the jam access cover if it is blocking the input sensor. Is it blocking the input sensor? Replace the jam access cover. See “Jam access cover removal” Go to step 7.
  Step 7 Check the input sensor cable for proper connection. Is it properly connected? Go to step 8. Reseat the cable.
  Step 8 POR into the Diagnostics menu and perform a sensor test: Diagnostics Menu > Base Sensor Test > Input Does the sensor state on the control panel display change when it is toggled? Go to step 9. Replace the input sensor. See “Duplex sensor and input sensor removal”.
  Step 9 Does the error remain? Contact the next level of support. The problem is solved.

• Code: 201.01
• Description: Narrow media sensor is covered during warm up. Input sensor is not covered.
• Remedy: Step 1 Check the narrow media sensor cable JNRW1 for proper connection. Is it properly connected? Go to step 2. Reseat the cable.
  Step 2 POR into the Diagnostics menu and perform a sensor test: Diagnostics Menu > Base Sensor Test > Narrow Media Does the sensor state on the control panel display change when it is toggled? Go to step 3. Replace the narrow media sensor. See “Narrow media/bin full sensor removal”.
  Step 3 Check the redrive rollers for damage. Are they free of damage? Go to step 4. Replace the redrive assembly. See “Redrive assembly removal”.
  Step 4 Does the error remain? Contact the next level of support. The problem is solved.

• Code: 202.01...202.28
• Description: 202.01 Exit sensor is covered during warm up. 202.03 Media did not reach the fuser exit sensor. 202.05 Fuser exit sensor covered too long by the current sheet. 202.07 Fuser exit sensor covered too long by the previous sheet. 202.13 Restart attempted after an internal jam without cover open. Close event. Likely that the jam was not actually cleared. 202.14 Expected banner sheet ( assumed wide ) not detected by narrow media sensor, possible accordion jam, unsupported narrow banner media, or missing signal. 202.16 Page at fuser nip before fuser started ramping toward desired. Indicates code may be receiving more hall interrupts than intended. 202.17 Page at fuser nip before fuser reached acceptable operating temperature. Page arrived at fuser earlier than expected, so it was probably staged. 202.22 Cartridge Motor - Motor Underspeed Error. Motor made it to closed loop steady state, but then detected speed was below threshold. 202.28 Exit sensor bounce issue.
• Remedy: Step 1 Check the input sensor area for jammed media fragments. Is the paper path free of partially fed or jammed media? Go to step 2. Clear the paper path of any media fragments.
  Step 2 Check the fuser exit sensor cable JEXIT1 for proper connection. Is it properly connected? Go to step 3. Reseat the cable.
  Step 3 POR into the Diagnostics menu and perform a sensor test: Diagnostics Menu > Base Sensor Test > Exit Does the sensor state on the control panel display change when it is toggled? Go to step 4. Replace the fuser. See “Fuser removal”.
  Step 4 Check the fuser gears and rollers for damage. Are they free of damage? Go to step 5. Replace the fuser. See “Fuser removal”.
  Step 5 Does the error remain? Contact the next level of support. The problem is solved.

• Code: 230.01...232.10
• Description: 230.01 Sheet covering internal duplex sensor during warm up. 230.02 Paper jam around internal duplex. 230.03 Internal duplex sensor never made by leading edge of page. 230.04 Page in duplexer ahead of current reversing page never staged. 230.05 Internal duplex sensor never broke on the trailing edge of the sheet. 230.07 Internal duplex sensor never broke from sheet ahead of page. 230.09 Page in duplexer never picked. 230.10 Narrow page reversing into duplexer. 230.28 Bouncy duplex sensor never made. 232.03 Input sensor never detected sheet from internal duplex path. 232.10 Feed error picking from the duplexer.
• Remedy: Step 1 a Remove the rear cover. See “Rear door and cover removal”. b Check the redrive rollers for wear or damage. Are they free of wear or damage? Go to step 2. Replace the redrive assembly. See “Redrive assembly removal”.
  Step 2 a Remove the left cover. See “Left cover removal”. b POR into the Diagnostics menu and perform a duplex feed test: Diagnostics Menu > Duplex Tests > Duplex Feed 1 c Check the reverse solenoid for proper operation. Does it function properly? Go to step 3. Replace the reverse solenoid. See “Reverse solenoid removal”.
  Step 3 a Remove the input tray. b From under the printer, check the duplex gear assembly and duplex link for wear and damage. Are the they free of wear and damage? Go to step 4. Replace the duplex gear assembly. See “Duplex gear assembly removal”.
  Step 4 From under the printer, check the duplex, belt, and roller for wear and damage. Are they free of wear and damage? Go to step 5. Replace the duplex. See “Duplex removal”.
  Step 5 a Remove the input tray. b POR into the Diagnostics menu and perform a duplex sensor test: Diagnostics Menu > Duplex Tests > Sensor Test c Lower the duplex jam door, and toggle the duplex sensor. Does the sensor state on the control panel display change when it is toggled? Go to step 6. Replace the duplex sensor. See “Duplex sensor and input sensor removal”.
  Step 6 Does the error remain? Contact the next level of support. The problem is solved.

• Code: 241.01...241.49
• Description: 241.01 Paper over tray 1 pass thru sensor on warmup. 241.02 Sensor (input) early arriving jam. 241.03 Tray 1 pass thru sensor never became covered when feeding a sheet from an option below. 241.07 Option tray 1 pass thru sensor never became uncovered when feeding a sheet from an option below. 241.13 The media is late reaching the sensor (input) within the specified time from tray 1. 241.14 The media is late reaching the sensor (input) within the specified time from tray 1. 241.15 Media tray 1, tray pulled jam. 241.16 The engine timed out waiting for the tray 1 to report 'ready' before the 1st pick attempt. 241.17 Page was not properly picked from tray 1. Have not exhausted all pick retry attempts as there are sheets committed to the paper path from below. 241.18 Failed to feed from tray 1. Exhausted all pick retries. Paper present sensing indicates media is in the tray. 241.20 Took too long to ramp up media feeder motor in tray 1. 241.21 Media feeder motor stall in tray 1. 241.22 Media feeder motor pick motor underspeed in tray 1. 241.24 Media feeder motor stalled on the last pick attempt in tray 1. 241.29 Tray 1 lift plate failed to make the index sensor while elevating. 241.32 Media tray not ready. 241.33 The media tray was pulled during the media pick process. 241.41 Media feeder motor stall in tray 1. 241.42 Media feeder motor pick motor under.speed in tray 1. 241.43 Media feeder motor stalled on the last pick attempt in tray 1. 241.44 Motor 2 (Separator/Passthru) motor stalled. 241.45 Motor 2 (Separator/Passthru) motor PWM overflow error (underspeed). Motor underspeed (max PWM and motor underspeed, typical accordion jam). 241.46 Motor 2 (Separator/Passthru) motor ramp (end ramp - did not reach speed, typical pack feed paper jam). 241.47 Motor 3 motor stalled. 241.48 Motor 3 motor PWM overflow error (underspeed). Motor underspeed (max PWM and motor underspeed, typical accordion jam). 241.49 Motor 3 motor ramp (end ramp - did not reach speed, typical pack feed paper jam).
• Remedy: Step 1 Restart the printer. Does it fail to complete the POST sequence and display a 241.xx error? Replace the index sensor. Go to step 2.
  Step 2 Check the pick tires. Are they free of wear or damage? Go to step 3. Replace the pick tires.
  Step 3 Check the separator roll assembly. Is it free of wear or damage? Go to step 4. Replace the separator roll assembly. See “Separator roll assembly removal”.
  Step 4 Check the tray guides. Are they free of wear or damage? Go to step 5. Replace the tray insert.
  Step 5 a POR into the Diagnostics menu and perform a feed test: Diagnostics Menu > Input Tray Tests > Feed Test > Tray 1 > Continuous b Cancel the test after five pages. Does the printer successfully feed the five pages into the output bin? Go to step 7. Go to step 6.
  Step 6 Observe the location of the jammed paper. Are the first page fed to the output bin, the second page jammed in the rear door, and the third page jammed in the input tray? Go to step 7. Replace the trailing edge senStep 7 Perform a tray 1 pick/lift motor gearbox service check. See “Tray 1 pick/ lift motor gearbox service check”. Does the error remain? Go to step 8. The problem is solved.Step 1 Check the paper source. Is the paper from the MPF? Go to step 2. Go to step 5. Step 2 Check the MPF pick roller and separator pad for damage and contamination. Are they free of damage and contamination? Go to step 3. Replace the MPF pick roller and separator pad. See “MPF pick roller removal” and “Separator pad removal”. Step 3 Check the MPF solenoid for proper operation: a Remove the left cover. b POR into the Diagnostics menu and perform a feed test: Diagnostics Menu > Input Tray Tests > Feed Test > Multipurpose feeder c Check if the MPF solenoid moves when doing the feed test. Does it move when doing the feed test? Go to step 4. Replace the MPF solenoid. See “MPF solenoid reStep 4 Make sure the MPF gearbox spring is properly installed and free of damage. Check the MPF gearbox for wear or damage. Are they free of wear or damage? Go to step 5. Replace the MPF gearbox. See “MPF gearbox removal”.moval”. Step 5 Check the input sensor area for jammed media fragments. Is the paper path free of partially fed or jammed media? Go to step 6. Clear the paper path of any media fragments. Step 6 Check the jam access cover if it is blocking the input sensor. Is it blocking the input sensor? Replace the jam access cover. See “Jam access cover removal” Go to step 7. Step 7 Check the input sensor cable for proper connection. Is it properly connected? Go to step 8. Reseat the cable. Step 8 POR into the Diagnostics menu and perform a sensor test: Diagnostics Menu > Base Sensor Test > Input Does the sensor state on the control panel display change when it is toggled? Go to step 9. Replace the input sensor. See “Duplex sensor and input sensor removal”. Step 9 Does the error remain? Contact the next level of support. The problem is solved.sor. See “Trailing edge sensor removal”.
  Step 7 Perform a tray 1 pick/lift motor gearbox service check. See “Tray 1 pick/ lift motor gearbox service check”. Does the error remain? Go to step 8. The problem is solved.
  Step 8 Check the ACM assembly. Is it free of wear or damage? Go to step 9. Replace the ACM assembly. See “ACM assembly removal”.
  Step 9 Check the MPF gearbox Is it free of wear or damage? Go to step 10. Replace the MPF gearbox. See “MPF gearbox removal”.
  Step 10 Check the main drive gearbox Is it free of wear or damage? Go to step 11. Replace the main drive gearbox. See“Main drive gearbox removal”.
  Step 11 Does the error remain? Contact the next level of support. The problem is solved.

• Code: 242.01...244.49
• Description: 242.01 Paper over tray 2 pass thru sensor on warmup. 242.02 Input sensor detected late feed during a pick retry from tray 2. 242.03 Tray 2 pass thru sensor never became covered when feeding a sheet from an option below. 242.06 Failed to feed from tray. Paper present sensing supported and indicates media still in tray. 242.07 Option tray 2 pass thru sensor never became uncovered when feeding a sheet from an option below. 242.09 Tray 2 pick motor lost encoder. 242.11 Autocomp Pick/Lift Motor—Encoder Never Detected in tray 2. 242.12 Motor ramp up error in tray 2. 242.13 Page to be stapled failed to feed from tray. 242.14 Sheets flushed from paper path either due to feed error or cartridge error. 242.15 One or more trays located above the source tray 2 has been pulled. 242.16 The engine timed out waiting for the tray 2 to report ready before the 1st pick attempt. 242.17 Page was not properly picked from tray 2. Have not exhausted all pick retry attempts as there are sheets committed to the paper path from below. 242.19 Tray 2 fail to feed error. Detected while trying to pick a sheet, and that leading edge was not detected by 242.20 Took too long to ramp up dc feed motor in tray 2. 242.21 Pick motor stall in tray 2. 242.22 Tray 2 pick motor underspeed. 242.24 DC Feed autocompensator stalled on the last pick attempt in tray 2. 242.32 Tray not ready. 242.33 Pick received but detected a tray pulled. 242.41 Motor 1 (Pick/Lift) Elevator motor stalled. 242.42 Motor 1 (Pick/Lift) Elevator motor PWM overflow error (underspeed). Motor underspeed (max PWM and motor underspeed, typical accordion jam). 242.43 Motor 1 (Pick/Lift) motor ramp (end ramp - did not reach speed, typical pack feed paper jam). 242.44 Motor 2 (Separator/Passthru) motor stalled. 242.45 Motor 2 (Separator/Passthru) motor PWM overflow error (underspeed). Motor underspeed (max PWM and motor underspeed, typical accordion jam). 242.46 Motor 2 (Separator/Passthru) motor ramp (end ramp - did not reach speed, typical pack feed paper jam). 242.47 Motor 3 motor stalled. 242.48 Motor 3 motor PWM overflow error (underspeed). Motor underspeed (max PWM and motor underspeed, typical accordion jam). 242.49 Motor 3 motor ramp (end ramp - did not reach speed, typical pack feed paper jam). 243.01 Paper over tray 3 pass thru sensor on warmup.243.02 Input sensor detected late feed during a pick retry from tray 3. 243.03 tray 3 pass thru sensor never became covered when feeding a sheet from an option below. 243.06 Failed to feed from tray. Paper present sensing supported and indicates media still in tray. 243.07 Option tray 3 pass thru sensor never became uncovered when feeding a sheet from an option below. 243.09 Tray 3 pick motor lost encoder. 243.10 Failed to feed from tray. 243.11 Autocomp Pick / Lift Motor - Encoder never detected in tray 3. 243.12 Motor ramp up error in tray 3. 243.13 Page to be stapled failed to feed from tray. 243.14 Sheets flushed from paper path either due to feed error or cartridge error. 243.15 One or more trays located above the source tray 3 has been pulled. 243.16 The engine timed out waiting for the tray 3 to report 'ready' before the 1st pick attempt. 243.17 Page was not properly picked from tray 3. Have not exhausted all pick retry attempts as there are sheets committed to the paper path from below. 243.19 Tray 3 fail to feed error. Detected while trying to pick a sheet, and that leading edge was not detected by tray sensor. 243.20 Took too long to ramp up dc feed motor in tray 3. 243.21 Pick motor stall in tray 3. 243.22 Tray 3 pick motor underspeed. 243.24 DC Feed autocompensator stalled on the last pick attempt in tray 3. 243.32 Tray not ready. 243.33 Pick received but detected a tray pulled. 243.41 Motor 1 (Pick/Lift) Elevator motor stalled. 243.42 Motor 1 (Pick/Lift) Elevator motor PWM overflow error (underspeed). Motor underspeed (max PWM and motor underspeed, typical accordion jam). 243.43 Motor 1 (Pick/Lift) motor ramp (end ramp - did not reach speed, typical pack feed paper jam). 243.44 Motor 2 (Separator/Passthru) motor stalled. 243.45 Motor 2 (Separator/Passthru) motor PWM overflow error (underspeed). Motor underspeed (max PWM and motor underspeed, typical accordion jam). 243.46 Motor 2 (Separator/Passthru) motor ramp (end ramp - did not reach speed, typical pack feed paper jam). 243.47 Motor 3 motor stalled. 243.48 Motor 3 motor PWM overflow error (underspeed). Motor underspeed (max PWM and motor underspeed, typical accordion jam). 243.49 Motor 3 motor ramp (end ramp - did not reach speed, typical pack feed paper jam). 244.01 Paper over tray 4 pass thru sensor on warmup. 244.02 Input sensor detected late feed during a pick retry from tray 4. 244.03 Tray 4 pass thru sensor never became covered when feeding a sheet from an option below. 244.06 Failed to feed from tray. Paper present sensing supported and indicates media still in tray. 244.07 Option tray 4 pass thru sensor never became uncovered when feeding a sheet from an option below. 244.09 Tray 4 pick motor lost encoder. 244.11 Autocomp Pick / Lift Motor - Encoder Never Detected in tray 4. 244.12 Motor ramp up error in tray 4. 244.13 Page to be stapled failed to feed from tray. 244.14 Sheets flushed from paper path either due to feed error or cartridge error. 244.15 One or more trays located above the source tray 4 has been pulled. 244.16 The engine timed out waiting for the tray 4 to report 'ready' before the 1st pick attempt. 244.17 Page was not properly picked from tray 4. Have not exhausted all pick retry attempts as there are sheets committed to the paper path from below. 244.19 Tray 4 fail to feed error. Detected while trying to pick a sheet, and that leading edge was not detected by tray sensor. 244.20 Took too long to ramp up dc feed motor in tray 4. 244.21 Pick motor stall in tray 4. 244.22 Tray 4 pick motor underspeed. 244.24 DC Feed autocompensator stalled on the last pick attempt in tray 4. 244.32 Tray not ready. 244.33 Pick received but detected a tray pulled. 244.41 Motor 1 (Pick/Lift) Elevator motor stalled. 244.42 Motor 1 (Pick/Lift) Elevator motor PWM overflow error (underspeed). Motor underspeed (max PWM and motor underspeed, typical accordion jam). 244.43 Motor 1 (Pick/Lift) motor ramp (end ramp - did not reach speed, typical pack feed paper jam). 244.44 Motor 2 (Separator/Passthru) motor stalled. 244.45 Motor 2 (Separator/Passthru) motor PWM overflow error (underspeed). Motor underspeed (max PWM and motor underspeed, typical accordion jam). 244.46 Motor 2 (Separator/Passthru) motor ramp (end ramp - did not reach speed, typical pack feed paper jam). 244.47 Motor 3 motor stalled. 244.48 Motor 3 motor PWM overflow error (underspeed). Motor underspeed (max PWM and motor underspeed, typical accordion jam). 244.49 Motor 3 motor ramp (end ramp - did not reach speed, typical pack feed paper jam).
• Remedy: Step 1 Restart the printer. Does it fail to complete the POST sequence and display a 242.01 error? Replace the option tray. Go to step 2.
  Step 2 a POR into the Diagnostics menu and perform a feed test: Diagnostics Menu > Input Tray Tests > Feed Test > Select an option tray > Continuous b Cancel the test after five pages. Does the printer successfully feed the five pages into the output bin? The problem is solved. Go to step 3.
  Step 3 Does the printer display a 242.06 error? Replace the ACM assembly. See “ACM assembly removal”. Go to step 4.
  Step 4 Check the pick roller assembly. Is it free of wear or damage? Go to step 5. Replace the pick roller assembly. See “Pick roller removal”.
  Step 5 Check the separator roll assembly. Is it free of wear or damage? Go to step 6. Replace the separator roll assembly. See “Separator roll assembly removal”.
  Step 6 Check the tray guides, lift plate, and lift plate gears. Are they free of wear or damage? Go to step 7. Replace the tray insert.
  Step 7 Check the ACM assembly. Is it free of wear or damage? Go to step 8. Replace the ACM assembly. See “ACM assembly removal”.
  Step 8 POR into the Diagnostics menu and perform a feed test: Diagnostics Menu > Input Tray Tests > Feed Test > Select an option tray Does the pick/lift motor gearbox pass the test? Go to step 9. Replace the option tray.
  Step 9 Does the error remain? Contact the next level of support. The problem is solved.

• Code: 250.06...250.18
• Description: 250.06 Input sensor did not detect sheet picked from MPF. No other sheets should be in the path. 250.10 Input sensor did not detect sheet picked from MPF. No other sheets should be in the path. 250.13 Input sensor did not detect sheet picked from MPF. Sheet also last page of stapled job. 250.14 Input sensor did not detect sheet picked from MPF. Other sheets should have been flushed. 250.17 Input sensor did not detect sheet picked from MPF. No other sheets should be in the path. 250.18 Input sensor did not detect sheet picked from MPF. Other sheets could be in the path
• Remedy: Step 1 Check the springs, links, and tray guides on the MPF assembly for damage. Are they free of damage? Go to step 2. Replace the MPF assembly. See “MPF assembly removal”.
  Step 2 a Make sure the MPF sensor cable is properly connected to the controller board. b POR into the Diagnostics menu and perform a sensor test: Diagnostics Menu > Input Tray Tests > Sensor Tests > Multi.Purpose Feeder Does the sensor state on the control panel display change when it is toggled? Go to step 3. Replace the front input guide. See gFront input guide removalh.
  Step 3 Make sure the MPF pick roller and separator pad are free of debris. Check both for wear or damage. Are they free of damage? Go to step 4. Replace the MPF pick roller and separator pad. See “MPF pick roller removal” and “Separator pad removal”.
  Step 4 a Remove the left cover. b POR into the Diagnostics menu and perform a feed test: Diagnostics Menu > Input Tray Tests > Feed Tests > Multi.Purpose Feeder c Check the MPF solenoid for proper operation. Does it function properly? Go to step 5. Replace the MPF solenoid. See gMPF solenoid removalh.
  Step 5 a Make sure the MPF gearbox is free of debris. b Check the gears and spring of the MPF gearbox for wear or damage. Are they free of damage? Go to step 6. Replace the MPF gearbox. See “MPF gearbox removal”.
  Step 6 Does the error remain? Contact the next level of support. The problem is solved.

• Code: 31.21...31.25
• Description: 31.21 Capactive Toner Level Sensing (CTLS) reading out of range. 31.22 Excessive CTLS noise. 31.23 Abrupt change detected in CTLS reading. 31.25 CTLS calibration capacitor reading is too low
• Remedy: Step 1 Check for loose toner blocking the CTLS. Is it free of any loose toner? Go to step 2. Clean the CTLS.
  Step 2 • Check the cable PCN3 for proper connection to the power supply. • Check the CTLS cable for proper connection to the controller board. Are they properly connected? Go to step 3. Reseat the cables.
  Step 3 Check the cable PCN3 and CTLS cable for damage. Are they free of damage? Replace the controller board. See “Controller board removals”. Replace the printer.