• Code: 171.03...171.07
• Description: Fuser fan error.
• Remedy: Step 1 a Make sure that the cable JFAN1 is properly connected to the controller board. b Check if the cooling fan is rotating properly. Is it rotating properly? Go to step 2. Replace the cooling fan. See “Cooling fan removals”.
  Step 2 a Turn off the printer, and disconnect JFAN1 from the controller board. b Turn on the printer, and measure the voltage across JFAN1. Is the voltage approximately 24 V? Go to step 3. Replace the controller board. See “Controller board removals”.
  Step 3 Is the fan idle? Replace the cooling fan. See “Cooling fan removals”. The problem is solved.

• Code: 200.01
• Description: Input sensor covered during warm-up sequence.
• Remedy: Step 1 Check the input sensor area for jammed media fragments. Is the paper path free of partially fed or jammed media? Go to step 2. Clear the paper path of any media fragments.
  Step 2 Check the jam access cover if it is blocking the input sensor. Is it blocking the input sensor? Replace the jam access cover. See “Jam access cover removal”. Go to step 3.
  Step 3 Check the input sensor cable for proper connection. Is it properly connected? Go to step 4. Reseat the cable.
  Step 4 POR into the Diagnostics menu and perform a sensor test: Diagnostics Menu > Base Sensor Test > Input. Does the sensor state on the control panel display change when it is toggled? Go to step 5. Replace the input sensor. See “Duplex sensor and input sensor removal”
  Step 5 Does the error remain? Contact the next level of support. The problem is solved.

• Code: 200.02...200.08
• Description: 200.02 Input sensor covered too quickly. 200.03 Media did not reach input sensor from MPF. 200.05 Input sensor covered too long. 200.07 Input sensor failed to become uncovered from sheet ahead. 200.08 Page arrive at input senor at unexpected time.
• Remedy: Step 1 Check the paper source. Is the paper from the MPF? Go to step 2. Go to step 5.
  Step 2 Check the MPF pick roller and separator pad for damage and contamination. Are they free of damage and contamination? Go to step 3. Replace the MPF pick roller and separator pad. See “MPF pick roller removal” and “Separator pad removal”.
  Step 3 Check the MPF solenoid for proper operation: a Remove the left cover. b POR into the Diagnostics menu and perform a feed test: Diagnostics Menu > Input Tray Tests > Feed Test > Multipurpose feeder c Check if the MPF solenoid moves when doing the feed test. Does it move when doing the feed test? Go to step 4. Replace the MPF solenoid. See “MPF solenoid reStep 4 Make sure the MPF gearbox spring is properly installed and free of damage. Check the MPF gearbox for wear or damage. Are they free of wear or damage? Go to step 5. Replace the MPF gearbox. See “MPF gearbox removal”.moval”.
  Step 5 Check the input sensor area for jammed media fragments. Is the paper path free of partially fed or jammed media? Go to step 6. Clear the paper path of any media fragments.
  Step 6 Check the jam access cover if it is blocking the input sensor. Is it blocking the input sensor? Replace the jam access cover. See “Jam access cover removal” Go to step 7.
  Step 7 Check the input sensor cable for proper connection. Is it properly connected? Go to step 8. Reseat the cable.
  Step 8 POR into the Diagnostics menu and perform a sensor test: Diagnostics Menu > Base Sensor Test > Input Does the sensor state on the control panel display change when it is toggled? Go to step 9. Replace the input sensor. See “Duplex sensor and input sensor removal”.
  Step 9 Does the error remain? Contact the next level of support. The problem is solved.

• Code: 200.09...200.15
• Description: 200.09 Printhead did not receive proper motor feedback to start laser servo. 200.10 Printhead motor not locked when media reaches the input sensor. 200.11 Printhead motor fell out of lock after page reaches the input sensor. 200.12 Printhead was not ready for media. 200.13 Media at input sensor is not the next media to be imaged. 200.14 Media reached the input sensor before EP was ready. 200.15 Image data did not start on time.
• Remedy: Step 1 Check the LSU cables for proper connection. Are they properly connected? Go to step 2. Reseat the cables.
  Step 2 Inspect the LSU cables and connectors. Are they free of damage? Go to step 3. Replace the LSU. See “Laser scanning unit (LSU) removal”.
  Step 3 Check the input sensor cable for proper connection. Is it properly connected? Go to step 4. Reseat the cable.
  Step 4 POR into the Diagnostics menu and perform a feed test: Diagnostics Menu > Input Tray Tests > Feed Tests > Tray 1 Does it pass the test? Go to step 5. Replace the LSU. See “Laser scanning unit (LSU) removal”.
  Step 5 POR into the Diagnostics menu and perform a sensor test: Diagnostics Menu > Base Sensor Test > Input Does the sensor state on the control panel display change when it is toggled? Go to step 6. Replace the input sensor. See “Duplex sensor and input sensor removal”.
  Step 6 Check the controller board for any damage. Is it free of damage? Go to step 7. Replace the controller board. See “Controller board removals”.
  Step 7 Does the error remain? Contact the next level of support.

• Code: 200.16
• Description: Fuser motor stalled.
• Remedy: Step 1 a Remove the main drive gearbox. b Check the main drive gearbox cable for proper connection. Is it properly connected? Go to step 2. Reseat the cable.
  Step 2 a Remove the main drive gearbox. b Check the gears of main drive gearbox for wear or damage. Are they free of wear or damage? Go to step 3. Replace the main drive gearbox. See “Main drive gearbox removal”.
  Step 3 Check the main drive motor for proper operation: a Remove the main drive gearbox. Note: Do not disconnect the main drive gearbox cable. b POR into the Diagnostics menu and perform a feed test: Diagnostics menu > Input Tray Tests > Feed Test > Select any input source c Check if the main drive motor rotates when doing the feed test. Does it rotate when doing the feed test? Go to step 4. Replace the main drive gearbox. See “Main drive gearbox removal”.
  Step 4 Check the fuser gear for damage or toner contamination. Is it free of damage and contamination? Replace the controller board. See “Controller board removals”. Replace the fuser. See “Fuser removal”.

• Code: 200.19, 200.21
• Description: 200.19 Page that was successfully picked from option tray never reached the input sensor. 200.21 No response from paper port driver while waiting for the source to deactivate the Input Source Ready flag to indicate it has initiated picking.
• Remedy: Step 1 Check the paper source. Is the paper from the MPF? Go to step 2. Go to step 5.
  Step 2 Check the MPF pick roller and separator pad for damage and contamination. Are they free of damage and contamination? Go to step 3. Replace the MPF pick roller and separator pad. See “MPF pick roller removal” and “Separator pad removal”.
  Step 3 Check the MPF solenoid for proper operation: a Remove the left cover. b POR into the Diagnostics menu and perform a feed test: Diagnostics Menu > Input Tray Tests > Feed Test > Multipurpose feeder c Check if the MPF solenoid moves when doing the feed test. Does it move when doing the feed test? Go to step 4. Replace the MPF solenoid. See “MPF solenoid reStep 4 Make sure the MPF gearbox spring is properly installed and free of damage. Check the MPF gearbox for wear or damage. Are they free of wear or damage? Go to step 5. Replace the MPF gearbox. See “MPF gearbox removal”.moval”.
  Step 5 Check the input sensor area for jammed media fragments. Is the paper path free of partially fed or jammed media? Go to step 6. Clear the paper path of any media fragments.
  Step 6 Check the jam access cover if it is blocking the input sensor. Is it blocking the input sensor? Replace the jam access cover. See “Jam access cover removal” Go to step 7.
  Step 7 Check the input sensor cable for proper connection. Is it properly connected? Go to step 8. Reseat the cable.
  Step 8 POR into the Diagnostics menu and perform a sensor test: Diagnostics Menu > Base Sensor Test > Input Does the sensor state on the control panel display change when it is toggled? Go to step 9. Replace the input sensor. See “Duplex sensor and input sensor removal”.
  Step 9 Does the error remain? Contact the next level of support. The problem is solved.

• Code: 200.23, 200.24, 200.29, 200.30
• Description: 200.23 Laser servo never started due to potential conflict with the transfer servo. 200.24 Measured gap at input sensor too small to meet video delivery requirements. (Not enough time since prior image finished to start new image). 200.29 Printhead drive control out of range due to an external event beyond what the control is designed to handle. 200.30 Invalid printhead NVRAM.
• Remedy: Step 1 Check the LSU cables for proper connection. Are they properly connected? Go to step 2. Reseat the cables.
  Step 2 Inspect the LSU cables and connectors. Are they free of damage? Go to step 3. Replace the LSU. See “Laser scanning unit (LSU) removal”.
  Step 3 Check the input sensor cable for proper connection. Is it properly connected? Go to step 4. Reseat the cable.
  Step 4 POR into the Diagnostics menu and perform a feed test: Diagnostics Menu > Input Tray Tests > Feed Tests > Tray 1 Does it pass the test? Go to step 5. Replace the LSU. See “Laser scanning unit (LSU) removal”.
  Step 5 POR into the Diagnostics menu and perform a sensor test: Diagnostics Menu > Base Sensor Test > Input Does the sensor state on the control panel display change when it is toggled? Go to step 6. Replace the input sensor. See “Duplex sensor and input sensor removal”.
  Step 6 Check the controller board for any damage. Is it free of damage? Go to step 7. Replace the controller board. See “Controller board removals”.
  Step 7 Does the error remain? Contact the next level of support.

• Code: 200.31, 200.32, 200.33
• Description: 200.31 Paper, in the middle of a job, at input sensor before interrupt occurred. 200.32 Detected cover switch bounce. 200.33 Input sensor covered too quickly.
• Remedy: Step 1 Check the paper source. Is the paper from the MPF? Go to step 2. Go to step 5.
  Step 2 Check the MPF pick roller and separator pad for damage and contamination. Are they free of damage and contamination? Go to step 3. Replace the MPF pick roller and separator pad. See “MPF pick roller removal” and “Separator pad removal”.
  Step 3 Check the MPF solenoid for proper operation: a Remove the left cover. b POR into the Diagnostics menu and perform a feed test: Diagnostics Menu > Input Tray Tests > Feed Test > Multipurpose feeder c Check if the MPF solenoid moves when doing the feed test. Does it move when doing the feed test? Go to step 4. Replace the MPF solenoid. See “MPF solenoid reStep 4 Make sure the MPF gearbox spring is properly installed and free of damage. Check the MPF gearbox for wear or damage. Are they free of wear or damage? Go to step 5. Replace the MPF gearbox. See “MPF gearbox removal”.moval”.
  Step 5 Check the input sensor area for jammed media fragments. Is the paper path free of partially fed or jammed media? Go to step 6. Clear the paper path of any media fragments.
  Step 6 Check the jam access cover if it is blocking the input sensor. Is it blocking the input sensor? Replace the jam access cover. See “Jam access cover removal” Go to step 7.
  Step 7 Check the input sensor cable for proper connection. Is it properly connected? Go to step 8. Reseat the cable.
  Step 8 POR into the Diagnostics menu and perform a sensor test: Diagnostics Menu > Base Sensor Test > Input Does the sensor state on the control panel display change when it is toggled? Go to step 9. Replace the input sensor. See “Duplex sensor and input sensor removal”.
  Step 9 Does the error remain? Contact the next level of support. The problem is solved.