• Code: 202.01
• Description: Media remains on the sensor (fuser exit) during the warm.up sequence
• Remedy: Step 1 Check the media size setup and tray guides for all media trays. Does the media size, in use, match the size set for all media trays? Go to step 2. Replace the media, or change the media size setup.
  Step 2 Check the media condition in all media trays. Is any of the media in any of the media trays crumpled or damaged? Replace the damaged media with new media. Go to step 3.
  Step 3 Reset the machine. Does the error continue? Contact the next highest level of technical support. Problem solved.

• Code: 202.03
• Description: The media is late reaching the sensor (fuser exit) within the specified time
• Remedy: Step 1 Check the fuser unit assembly for damage and life expiration. Is the above component damaged or has it exceeded life? Replace the fuser. See “Fuser removal”. Go to step 2.
  Step 2 Check the fuser unit assembly for obstructions. Is the above component free from obstructions? Go to step 3. Go to step 3.
  Step 3 Check the sensor (fuser output) for proper operation. a Enter the diagnostic mode. b Select Base sensor tests. c Observe the line item output. Does the display on the control panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 5. Go to step 4.
  Step 4 Check the above sensor for proper connection. Is the above sensor connected properly? Replace the fuser. See “Fuser removal”. Reseat the connection.
  Step 5 Check the transfer roller for damage. Is the above component free from damage? Go to step 6. Replace the transfer roller. See “Transfer roller removal”.
  Step 6 Check the media aligner roller for damage. Is the above component free from damage? Go to step 7. Replace the media aligner roller. See “Media aligner roller removal”
  Step 7 Perform a print test, and check the main motor assembly for proper operation. Is the media properly transported and able to reach the sensor (fuser exit)? Go to step 8. Replace the upper fuser drive motor. See “Fuser drive motor removal”.
  Step 8 Perform a print test. Does the problem remain? Contact the next highest level of technical support. Problem solved.

• Code: 202.05, 202.07
• Description: 202.05 The media reached the sensor (fuser exit) but did not clear it within the specified time 202.07 The media reached the sensor (fuser exit) but did not clear it within the specified time
• Remedy: Step 1 Check the rear door. Is the rear door free of damage and properly closed? Go to step 2. Close or replace the rear door. See “Rear door removal”.
  Step 2 Check the fuser unit assembly for damage and life expiration. Is the above component damaged or has it exceeded life? Replace the fuser. See “Fuser removal”. Go to step 3.
  Step 3 Check the sensor (fuser output) for proper operation. a Enter the diagnostic mode. b Select Base sensor tests. c Observe the line item fuser exit. Does the display on the control panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 5. Go to step 4.
  Step 4 Check the above sensor for proper connection. Is the above sensor connected properly? Replace the fuser. See “Fuser removal”. Reseat the connection.
  Step 5 Check the upper redrive for damage. Is the above component free from damage? Go to step 6. Replace the upper redrive. See “Upper redrive removal”.
  Step 6 Perform a print test, and check the upper redrive motor for proper operation. Does the above component operate properly? Go to step 7. Replace the upper redrive motor. See “Upper redrive motor removal”.
  Step 7 Perform a print test. Does the problem remain? Contact the next highest level of technical support. Problem solved.

• Code: 202.13
• Description: The media is late reaching the sensor (fuser exit) within the specified time
• Remedy: Step 1 Check the fuser unit assembly for damage and life expiration. Is the above component damaged or has it exceeded life? Replace the fuser. See “Fuser removal”. Go to step 2.
  Step 2 Check the fuser unit assembly for obstructions. Is the above component free from obstructions? Go to step 3. Go to step 3.
  Step 3 Check the sensor (fuser output) for proper operation. a Enter the diagnostic mode. b Select Base sensor tests. c Observe the line item output. Does the display on the control panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 5. Go to step 4.
  Step 4 Check the above sensor for proper connection. Is the above sensor connected properly? Replace the fuser. See “Fuser removal”. Reseat the connection.
  Step 5 Check the transfer roller for damage. Is the above component free from damage? Go to step 6. Replace the transfer roller. See “Transfer roller removal”.
  Step 6 Check the media aligner roller for damage. Is the above component free from damage? Go to step 7. Replace the media aligner roller. See “Media aligner roller removal”
  Step 7 Perform a print test, and check the main motor assembly for proper operation. Is the media properly transported and able to reach the sensor (fuser exit)? Go to step 8. Replace the upper fuser drive motor. See “Fuser drive motor removal”.
  Step 8 Perform a print test. Does the problem remain? Contact the next highest level of technical support. Problem solved.

• Code: 202.14
• Description: Expected banner sheet (assumed wide) not detected by narrow media sensor—possible accordion jam, unsupported narrow banner media, or missing signal
• Remedy: Step 1 Check the media size setup and tray guides for all media trays. Does the media size, in use, match the size set for all media trays? Go to step 2. Replace the media, or change the media size setup.
  Step 2 Check all the media trays for proper media installation. Is the media properly installed in all the media trays? Go to step 3. Remove and properly reinstall the media.
  Step 3 Check the rear door. Is the rear door free of damage and properly closed? Go to step 4. Close or replace the rear door. See “Rear door removal”.
  Step 4 Check the fuser unit assembly for damage and life expiration. Is the above component damaged, or has it exceeded life? Replace the fuser. See “Fuser removal”. Go to step 5.
  Step 5 Check the sensor (narrow media) for proper operation. a Enter the diagnostic mode. b Select Base sensor test. c Observe the line item input. Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 7. Go to step 6.
  Step 6 Check the above sensor for proper connection. Is the above sensor connected properly? Replace the fuser. See “Fuser removal”. Reseat the connection.
  Step 7 Check the upper redrive for damage. Is the above component free from damage? Go to step 8. Replace the upper redrive. See “Upper redrive removal”.
  Step 8 Perform a print test, and check the upper redrive motor for proper operation. Does the above component operate properly? Go to step 9. Replace the upper redrive. See “Upper redrive removal”.
  Step 9 Perform a print test. Does the problem remain? Contact the next highest level of technical support. Problem solved.

• Code: 202.16...202.22
• Description: 202.16 Page at fuser nip before fuser started ramping toward desired area. Indicates code may be receiving more hall interrupts than intended 202.17 Page at fuser nip before fuser reached acceptable operating temperature. Page arrived at fuser earlier than expected, so it was probably staged 202.22 Cartridge Motor.Motor under.speed error. Motor made it to closed loop at a steady state, but then detected speed was below threshold
• Remedy: Step 1 Check the fuser drive motor and the socket “J24” on the controller board for proper connection. Is the main drive motor properly connected? Replace the fuser drive motor. See “Fuser drive motor removal”. Go to step 2. Reseat the connection.
  Step 2 Reset the machine. Does the error continue? Replace the controller board. See “Controller board removal”. Problem solved.

• Code: 202.28
• Description: The sensor (fuser exit) rebounded upon being released by the trailing edge of the media
• Remedy: Step 1 Check the sensor (fuser exit) for proper operation. a Enter the diagnostic mode. b Select Base sensor test. c Observe the line item fuser exit. Does the display on the control panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 3. Go to step 2.
  Step 2 Check the above sensor for proper connection. Is the above sensor connected properly? Replace the fuser. See “Fuser removal”. Reseat the connection.
  Step 3 Perform a print test. Does the problem remain? Contact the next level of technical support. Problem solved.

• Code: 202.31
• Description: Media remains on the sensor (narrow media) during the warm.up sequence
• Remedy: Step 1 Check the fuser for jammed media. Is the fuser path free from jammed media? Go to step 2. Remove any jammed media.
  Step 2 Check the sensor (fuser exit) for proper operation. a Enter the diagnostic mode. b Select Base sensor test. c Observe the line item fuser exit. Does the display on the control panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 4. Go to step 3.
  Step 3 Check the above sensor for proper connection. Is the above sensor connected properly? Replace the fuser. See “Fuser removal”. Go to step 4. Reseat the connection. Go to step 4.
  Step 4 Perform a print test. Does the problem remain? Contact the next highest level of technical support. Problem solved.