• Code: 230.05, 230.07
• Description: 230.05 The media reached the sensor (duplex path) but did not clear it within the specified time 230.07 The media reached the sensor (duplex path) but did not clear it within the specified time
• Remedy: Step 1 Check the duplex path for media jams and obstructions. Is the duplex path free from media jams and obstructions? Go to step 2. Remove media jams and obstructions.
  Step 2 Check the duplex front flap for damage. Is the duplex front flap free from damage? Go to step 3. Replace the duplex front flap. See “Duplex front flap removal”.

• Code: 230.20...230.22
• Description: 230.20 Took too long to ramp up duplex motor 230.21 Duplex motor stopped after successful start up 230.22 Duplex motor under.speed error
• Remedy: Step 1 Check the duplex path for media jams and obstructions. Is the duplex path free from media jams and obstructions? Go to step 2. Remove media jams and obstructions.
  Step 2 Ensure the duplex motor cable and the socket "DUPLEX MTR” on the controller board is properly connected. Is the above cable properly connected? Go to step 3. Reseat the connection.

• Code: 230.28
• Description: The sensor (duplex path) rebounded upon being released by the trailing edge of the media
• Remedy: Step 1 Check the sensor (duplex path) for proper operation. a Enter the diagnostic mode. b Select duplex tests. c Select sensor test. d Observe the line item sensor. Does the display on the control panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 3. Go to step 2.
  Step 2 Check the above sensor for proper connection. Is the above sensor connected properly? Replace the sensor (duplex path) See “Sensor (duplex path) removal”. Reseat the connection.
  Step 3 Perform a print test. Does the problem remain? Contact the next level of technical support. Problem solved.

• Code: 250.02
• Description: The input sensor detected a late feed during a pick retry from the MPF media tray
• Remedy: Step 1 Check media origination. Did the media originate from the MPF? Go to step 2. Go to step 5.
  Step 2 Check the MPF pick roller. Is the MPF pick roller free of excess wear and contamination? Go to step 3. Clean or replace the MPF pick roller. See “MPF pick roller removal”.

• Code: 250.06...250.18
• Description: 250.06 The media is late reaching the sensor (input) within the specified time from the MPF media tray 250.10 The media is late reaching the sensor (input) within the specified time from the MPF media tray 250.13 The media is late reaching the sensor (input) within the specified time from the MPF media tray 250.14 The media is late reaching the sensor (input) within the specified time from the MPF media tray 250.17 The media is late reaching the sensor (input) within the specified time from the MPF media tray 250.18 The media is late reaching the sensor (input) within the specified time from the MPF media tray
• Remedy: Step 1 Check the media size setup and tray guides for the MPF tray. Does the media size, in use, match the size set for the MPF tray? Go to step 2. Replace the media, or change the media size setup.
  Step 2 Check the MPF tray for overfilling. Is the MPF tray overfilled? Remove any excess new media. Go to step 3.
  Step 3 Check the media condition in the MPF tray. Is any of the media in any of the MPF media tray crumpled or damaged? Replace the damaged media with new. Go to step 4.
  Step 4 Check the MPF pick roll assembly. Is the above component free of excess wear and contamination? Go to step 5. Clean or replace the MPF pick roller. See “MPF pick roller removal”.
  Step 5 Perform a MPF print test and check the MPF pick solenoid for proper operation. Does the above component operate properly? Go to step 6. Replace the MPF pick solenoid.
  Step 6 Check the aligner assembly for obstructions. Is the above component free from obstructions? Go to step 7. Remove obstructions. Step 7 Check the sensor (input) for proper operation: a Enter the diagnostic mode b Select Base sensor test. c Observe the line item “input”. Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 9. Go to step 8.
  Step 8 Check the above sensor for proper connection. Is the above sensor connected properly? Replace the Sensor (input). See “Sensor (input) removal”. Replace the connection.
  Step 9 Perform a print test and check the MPF feeder lift plate. Is the media properly picked and advanced out of the MPF feeder lift plate? Go to step 10. Replace the MPF feeder lift plate. See “MPF feeder lift plate removal”.
  Step 10 Perform a print test and check the main motor assembly. Is the media properly transported and able to reach the sensor (input)? Go to step 11. Replace the main drive motor. See “Main drive motor removal”.
  Step 11 Perform a print test. Does the problem remain? Contact the next highest level of technical support. Problem solved.

• Code: 282.01
• Description: Media remains on the sensor (ADF pick) during the warm-up sequence or at POR.
• Remedy: Step 1 Check the media path. Is the media path free of media or media fragments? Go to step 2. Remove any media or media fragments.
  Step 2 Check the sensor (ADF 1st scan) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. a Enter the Diagnostics Menu. b Touch SCANNER TESTS. c Touch Sensor Tests. d Observe the line “sensor (ADF pick)”. Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 4. Go to step 3.
  Step 3 Check the sensor (ADF pick) for proper connection. Is the above component properly connected? Replace the sensor (ADF pick). Go to “Sensor (ADF pick) removal”. Replace the connection
  Step 4 Place an undamaged document in the ADF, and perform an ADF test. Does the error remain? Replace the ADF controller PCBA. Problem solved.
  Step 5 Perform a print test using the ADF. Does the problem remain? Contact the next highest level of support. Problem solved.

• Code: 282.03
• Description: Media does not reach or is late arriving at the sensor (ADF pick) within the specified time.
• Remedy: Step 1 Check the original document condition. Is the original document free of paper clips and staples as well as damage such as creases, tears, holes or excessive wear? Go to step 2. Remove damaged original document and replace with a new undamaged original document. Perform an ADF test. If the problem remains, go to step 2.
  Step 2 Check the media path for contaminates. Is the media path free of excess media dust and foreign objects such as paper clips and staples? Go to step 3. Remove all contaminates from the media path.
  Step 3 Check the ADF pick roller for wear or gear damage. Is the ADF pick roller assembly free of excess wear or gear damage? Go to step 4. Clean or replace the ADF pick roller. Go to “ADF pick roller removal”.
  Step 4 Check the ADF feed belt for wear or gear damage. Is the ADF feed belt assembly free of excess wear or gear damage? Go to step 5. Clean or replace the ADF feed belt. Go to “ADF feed belt removal”.
  Step 5 Check the ADF separator roller for wear or gear damage. Is the ADF feed belt assembly free of excess wear or gear damage? Go to step 6. Clean or replace the ADF separator roller. Go to “ADF separator roller removal”.
  Step 6 Check the sensor (ADF pick) for proper operation. a Enter the Diagnostics Menu. b Touch SCANNER TESTS. c Touch Sensor Tests. d Observe the line “sensor (ADF pick).” Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 8. Go to step 7. 7463 Diagnostic information 120
  Step 7 Check the sensor (ADF pick) for proper connection. Is the above component properly connected? Replace the sensor (ADF pick). Go to “Sensor (ADF pick) removal”. Replace the connection
  Step 8 Check the ADF pick motor for proper operation. 1. Enter the Diagnostics Menu. 2. Touch motor TESTS. 3. Touch Pick Motor. 4. Perform the test Does the ADF pick motor operate properly? Go to step 10. Go to step 9.
  Step 9 Check the ADF pick motor for proper connection. Is the above component properly connected? Replace the ADF rear side drive parts pack. Replace the connection
  Step 10 Place an undamaged document in the ADF, and perform an ADF test. Does the error remain? Replace the ADF controller PCBA. Problem solved.
  Step 11 Perform a print test using the ADF. Does the problem remain? Contact the next highest level of support. Problem solved.

• Code: 282.05
• Description: Media reached the sensor (ADF pick) but is late leaving or does not clear it within the specified time.
• Remedy: Step 1 Check the media size setup and tray guides for the ADF. Does the media size, in use, match the size set for the ADF? Go to step 2. Replace the media, or change the media size setup.
  Step 2 Check the original document condition. Is the original document free of paper clips and staples as well as damage such as creases, tears, holes or excessive wear? Go to step 3. Remove damaged original document and replace with a new undamaged original document. Perform a ADF test. If the problem remains, go to step 3.
  Step 3 Check the media path for contaminates. Is the media path free of excess media dust and foreign objects such as paper clips and staples? Go to step 4. Remove all contaminates from the media path.