Code :

Code: 31.21...31.45
Description: 31.21 Toner Level Sensing reading out of range 31.22 Excessive toner sensing line noise 31.23 Abrupt change detected in toner sensing reading 31.25 Toner level sensing calibration capacitor reading too low 31.40 Toner cartridge smart chip error 31.41 Toner cartridge I2C packet time-out 31.42 Toner cartridge I2C packet has been sent but code timed-out on receiving the data (callback) 31.43 Toner cartridge security error in the send challenge sequence 31.44 Toner cartridge ROM signature error 31.45 Toner cartridge stuck or busy; status register and/or CRI Arbiter register report busy
Remedy: Step 1 Ensure that the toner cartridge is installed properly. Is the toner cartridge properly installed? Go to step 2. Reinstall the toner cartridge properly. Step 2 Remove the existing toner cartridge and install a different cartridge. Does the error remain? Go to step 3. Problem resolved. Step 3 Ensure the cable for socket "TONER UNIT" on the controller board is properly connected. Is the above cable properly connected? Go to step 4. Reseat the connection or replace the cable. Go to step 4.

Code: 31.60...31.65
Description: 31.60 Imaging unit smart chip error 31.61 Imaging unit I2C packet time-out 31.62 Imaging unit I2C packet has been sent, but code timed-out on receiving the data (callback) 31.63 Imaging unit security error in the send challenge sequence 31.64 Imaging unit ROM signature error 31.65 Imaging unit stuck or busy; status register and/or CRI Arbiter register report busy)
Remedy: Step 1 Ensure that the imaging unit is installed properly. Is the imaging unit properly installed? Go to step 2. Reinstall the imaging unit properly.
Step 2 Remove the imaging unit and install a different unit. Does the error remain? Go to step 3. Problem resolved.
Step 3 Ensure the cable for socket "IMAG UNIT" on the controller board is properly connected. Is the above cable properly connected? Go to step 4. Reseat the connection or replace the cable. Go to step 4.
Step 4 Ensure the imaging unit smart chip contact with cable is free from damage. Is the imaging unit smart chip contact with cable free from damage? Go to step 5. Replace the imaging unit smart chip contact with cable. Go to step 5.
Step 5 Reset the machine. Does the error continue? Replace the controller board. See “Controller board removal”. Problem resolved.

Code: 31.80...31.85
Description: 31.80 Fuser smart chip error 31.81 Fuser I2C packet time-out 31.82 Fuser I2C packet has been sent but code timed out on receiving the data (callback) 31.83 Fuser security error in the send challenge sequence 31.84 Fuser ROM signature error 31.85 Fuser smart chip stuck or busy; status register and/or CRI Arbiter register report busy)
Remedy: Step 1 Ensure that the fuser is installed properly. Is the fuser properly installed? Go to step 2. Reinstall the fuser properly.
Step 2 Remove the fuser and install a different fuser. Does the error remain? Go to step 3. Problem resolved.
Step 3 Ensure the cable for socket "J27" on the controller board is properly connected. Is the above component properly connected? Go to step 4. Reseat the connection or replace the cable. Go to step 4.
Step 4 Reset the machine. Does the error continue? Replace the controller board. Go to “Controller board removal”. Problem resolved.

Code: 34.xx
Description: Media size mismatch—the printer detects the media as too short or too narrow
Remedy: Do the following: • Make sure that the media loaded is in the proper size. The print job settings must also coincide with the size of the media being printed on. • Make sure that the media tray guides are properly set.