• Code: 31, 32
• Description: 31 A supply.related error was detected: . The cartridge is missing or undetected. . The photoconductor is missing or undetected. . The cartridge is defective. . The photoconductor is defective. 32 The cartridge or photoconductor is unsupported.
• Remedy: Step 1 a Make sure that the cartridge or photoconductor is installed. b Check if the cartridge or photoconductor is supported, and replace if necessary. Does the problem remain? Go to step 2. The problem is solved.

• Code: 34
• Description: Paper size mismatch was detected.
• Remedy: Step 1 a Make sure that the tray paper length and tray paper width guides are properly installed. b Check the guides for wear or damage, and replace if necessary. Does the problem remain? Go to step 2. The problem is solved. Step 2 Check the paper width and paper length sensor actuators for damage, and replace if necessary. Does the problem remain? Go to step 3. The problem is solved. Step 3 a Reseat the paper width and paper length sensor cables. b Check the cables for damage, and replace if necessary. Does the problem remain? Go to step 4. The problem is solved. Step 4 Check the paper width and paper length sensors for damage, and replace if necessary. Does the problem remain? Go to step 5. The problem is solved.

• Code: 35, 37, 38
• Description: 35 The printer memory is insufficient to enable Resource Save. 37 The printer memory was insufficient to do the job. 38 Memory is full.
• Remedy: Step 1 Reset the printer, and then navigate to: Paper Menu > Print Settings > Download Target > Disk Does the problem remain? Go to step 2. The problem is solved. Step 2 If applicable, install extra memory card. If applicable, make sure that the additional memory card is properly installed. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the controller board pins for damage, and replace if necessary. See “Controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 39
• Description: The page is too complex to print.
• Remedy: Step 1 Reset the printer, and then navigate to: Paper Menu > Print Settings > Download Target > Disk Does the problem remain? Go to step 2. The problem is solved. Step 2 Enter the Diagnostics menu, and then navigate to: PRINTER TESTS > Tray 1 > Single Does the problem remain? Go to step 4. Go to step 3.

• Code: 42
• Description: The cartridge is incompatible due to printer region mismatch.
• Remedy: Step 1 a Make sure that the cartridge or photoconductor is installed. b Check if the cartridge or photoconductor is supported, and replace if necessary. Does the problem remain? Go to step 2. The problem is solved.

• Code: 50
• Description: PPDS encountered a font error.
• Remedy: Step 1 Navigate to Settings > PPDS Menu > Best Fit. Make sure that the value is set to On. Does the problem remain? Go to step 2. The problem is solved. Step 2 Make sure that the font is supported by the memory card. Replace the memory card if necessary. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the controller board pins for damage, and replace if necessary. See “Controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 51
• Description: The flash memory is defective.
• Remedy: Step 1 Navigate to Settings > Print settings > Job Accounting Menu Settings > Log Near Full Level. Make sure that the value is set to maximum. Does the problem remain? Go to step 2. The problem is solved. Step 2 If applicable, make sure that the optional memory card is supported. Does the problem remain? Go to step 3. The problem is solved.

• Code: 52
• Description: The flash memory is insufficient.
• Remedy: Step 1 Navigate to Settings > Print settings > Utilities Menu > Format Flash > Yes. Does the problem remain? Go to step 3. Go to step 2. Step 2 Navigate to Settings > Print settings > Job Accounting Menu Settings > Log Near Full Level. Make sure that the value is set to maximum. Does the problem remain? Go to step 3. The problem is solved. Step 3 If applicable, make sure that the optional memory card is supported. Does the problem remain? Go to step 4. The problem is solved. Step 4 Check the controller board pins for damage, and replace if necessary. See “Controller board removal”. Does the problem remain? Go to step 5. The problem is solved. Step 5 Make sure that the firmware version is the latest, and update if necessary. Does the problem remain? Contact the next level of support. The problem is solved.