• Code: 189.00
• Description: The 2500.sheet tray communication failed.
• Remedy: Step 1 Enter the Diagnostics menu, and then navigate to: PRINTER SETUP > Reset Engine Service Error Note: Do this step every time a service error would occur to clear the error and restore the engine settings. Does the error remain? Go to step 2. The problem is solved. Step 2 a Reseat the 2500-sheet tray interface cable. b Check the cable for damage, and replace if necessary. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the 2500-sheet tray controller board pins for damage, and replace if necessary. See “2500-sheet tray controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 189.01...189.64
• Description: 189.01 The expansion controller board communication failed. 189.61 The staple, hole punch finisher communication failed. 189.61 The staple finisher communication failed. 189.63 The horizontal paper transport communication failed. 189.64 The hole punch booklet finisher communication failed.
• Remedy: Step 1 Enter the Diagnostics menu, and then navigate to: PRINTER SETUP > Reset Engine Service Error Does the problem remain? Go to step 2. The problem is solved. Step 2 Make sure that the interface cable is properly connected to the finisher and to the expansion controller board. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the expansion controller board pins for damage, and replace if necessary. See “Expansion controller board removal”. Does the problem remain? Go to step 4. The problem is solved. Step 4 Check the controller board pins for damage, and replace if necessary. See “Engine controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 190.10
• Description: The MPF lift plate did not move to the correct position.
• Remedy: Step 1 Enter the Diagnostics menu, and then navigate to: PRINTER SETUP > Reset Engine Service Error Does the problem remain? Go to step 2. The problem is solved. Step 2 a Make sure that the MPF lift plate, including the cam and gears, are properly installed. b Check the plate, including the cam and gears, for damage, and replace if necessary. Does the problem remain? Go to step 3. The problem is solved. Step 3 Observe the MPF lift plate solenoid. Is it working properly? Go to step 5. Go to step 4. Step 4 a Reseat the MPF lift plate solenoid cable. b Check the cable for damage, and replace if necessary. Does the problem remain? Go to step 5. The problem is solved.

• Code: 190.10
• Description: The elevator plate did not move to the correct position.
• Remedy: Step 1 a Make sure that the tray is properly installed and aligned to the printer. b Reseat the interface cable that is plugged into the 2500. or 2 x 500.sheet tray. c Reset the printer. Does the problem remain? Go to step 2. The problem is solved. Step 2 Enter the Diagnostics menu, and then navigate to: MOTOR TESTS > 3000.Sheet Tray Motor Test > Tray elevator Does the motor run? Go to step 4. Go to step 3. Step 3 a Make sure that the motor (3000-sheet tray elevator) is properly installed. b Reseat the cable on the motor and the cable CN3 on the controller board. c Check the motor for damage, and replace if necessary. See gMotor (3000-sheet tray elevator) removalh. Does the problem remain? Go to step 4. The problem is solved. Step 4 a Reseat the cable on all of the sensors. b Reseat the cable CN5 on the controller board. c If necessary, reseat all of the junction connectors on the cables. d Make sure that the cables do not block the path of moving parts. e Check the cables for damage, and replace if necessary. Does the problem remain? Go to step 5. The problem is solved. Step 5 a Reseat the cable on the rest of the motors and on the top door switch. b Reseat the cables CN3 and CN4 on the controller board. c If necessary, reseat all of the junction connectors on the cables. d Make sure that the cables do not block the path of moving parts. e Check the cables for damage, and replace if necessary. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 191.10
• Description: The tray 1 lift plate did not move to the correct position.
• Remedy: Step 1 Enter the Diagnostics menu, and then navigate to: PRINTER SETUP > Reset Engine Service Error Does the problem remain? Go to step 2. The problem is solved. Step 2 Enter the Diagnostics menu, and then navigate to: MOTOR TESTS > PRINTER MOTOR TESTS > Tray 1 Lift Does the motor run? Go to step 5. Go to step 3.

• Code: 192.10
• Description: The tray 2 lift plate did not move to the correct position.
• Remedy: Step 1 Enter the Diagnostics menu, and then navigate to: PRINTER SETUP > Reset Engine Service Error Does the problem remain? Go to step 2. The problem is solved. Step 2 Enter the Diagnostics menu, and then navigate to: MOTOR TESTS > PRINTER MOTOR TESTS > Tray 2 lift Does the motor run? Go to step 5. Go to step 3. Step 3 a Reseat the tray 2 lift motor cable. b Check the cable for damage, and replace if necessary. Does the problem remain? Go to step 4. The problem is solved. Step 4 Replace the motor (tray 2 lift). Does the problem remain? Go to step 5. The problem is solved. Step 5 a Make sure that the tray set sensor actuator is properly installed. b Check the actuator for damage, and replace if necessary. Does the problem remain? Go to step 6. The problem is solved. Step 6 Check the sensor (tray 2 lift plate level). Is it free of damage? Go to step 7. Go to step 9. Step 7 Enter the Diagnostics menu, and then navigate to: SENSOR TESTS > PRINTER SENSOR TESTS > Tray 2 lift plate limit Does the sensor status change while toggling the sensor? Go to step 10. Go to step 8. Step 8 a Reseat the tray 2 lift plate level sensor cable. b Check the cable for damage, and replace if necessary. Does the problem remain? Go to step 9. The problem is solved. Step 9 Replace the sensor (tray 2 lift plate level). Does the problem remain? Go to step 10. The problem is solved. Step 10 Check the engine controller board pins for damage, and replace if necessary. See “Engine controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 193.10
• Description: The tray 3 lift plate did not move to the correct position.
• Remedy: Step 1 Enter the Diagnostics menu, and then navigate to: PRINTER SETUP > Reset Engine Service Error Does the problem remain? Go to step 2. The problem is solved. Step 2 Enter the Diagnostics menu, and then navigate to: MOTOR TESTS > 2 x 500-Sheet Tray Motor Tests > Tray 3 lift Does the motor run? Go to step 5. Go to step 3. Step 3 a Reseat the motor cable. b Check the cable for damage, and replace if necessary. Does the problem remain? Go to step 4. The problem is solved. Step 4 Replace the motor. See gMotor (2 x 500-sheet tray lift) removalh. Does the problem remain? Go to step 5. The problem is solved. Step 5 a Make sure that the tray 3 tray set actuator is properly installed. b Check the actuator for damage, and replace if necessary. g2 x 500.sheet tray tray set actuator removalh. Does the problem remain? Go to step 6. The problem is solved. Step 6 Check the sensor (2 x 500-sheet tray 3 lift plate level). Is it free of damage? Go to step 7. Go to step 9. Step 7 Enter the Diagnostics menu, and then navigate to: SENSOR TESTS > 2 x 500-Sheet Tray Sensor Tests > Tray 3 lift plate limit Does the sensor status change while toggling the sensor? Go to step 10. Go to step 8. Step 8 a Reseat the sensor cable. b Check the cable for damage, and replace if necessary. Does the problem remain? Go to step 9. The problem is solved. Step 9 Replace the sensor (2 x 500-sheet tray 3 lift plate level). See g2 x 500-sheet tray transport assembly sensors removalh. Does the problem remain? Go to step 10. The problem is solved. Step 10 Check the 2 x 500.sheet tray controller board pins for damage, and replace if necessary. See g2 x 500-sheet tray controller board removalh. Does the problem remain? Contact the next level of support. The problem is solved

• Code: 194.10
• Description: The tray 4 lift plate did not move to the correct position.
• Remedy: Step 1 Enter the Diagnostics menu, and then navigate to: PRINTER SETUP > Reset Engine Service Error Does the problem remain? Go to step 2. The problem is solved. Step 2 Enter the Diagnostics menu, and then navigate to: MOTOR TESTS > 2 x 500-Sheet Tray Motor Tests > Tray 4 lift Does the motor run? Go to step 5. Go to step 3. Step 3 a Reseat the motor cable. b Check the cable for damage, and replace if necessary. Does the problem remain? Go to step 4. The problem is solved.